{"id":1526,"date":"2022-04-05T12:46:52","date_gmt":"2022-04-05T12:46:52","guid":{"rendered":"https:\/\/etstaging.actsoft.com\/?post_type=ht_kb&#038;p=1526"},"modified":"2025-11-11T15:44:09","modified_gmt":"2025-11-11T15:44:09","slug":"order-status-levels","status":"publish","type":"ht_kb","link":"https:\/\/workforce.actsoft.com\/training\/knowledge-base\/order-status-levels\/","title":{"rendered":"Order Status Levels"},"content":{"rendered":"<div style=\"padding: 56.25% 0 0 0; position: relative;\"><iframe style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\" title=\"Encore-Order Status Levels\" src=\"https:\/\/player.vimeo.com\/video\/699144890?h=d02d712cc2&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<p><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script><\/p>\n<p>Dispatchers can now define specific statuses, limiting what the users in the field will see as their next available status, for the job they are working on. This helps to mitigate challenges with selecting the wrong order status when multiple statuses exist within a service.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dispatchers can now define specific statuses, limiting what the users in the field will see as their next available status, for the job they are working on. This helps to mitigate challenges with selecting the wrong order status when multiple statuses exist within a service.<\/p>\n","protected":false},"author":7,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[3],"ht-kb-tag":[],"class_list":["post-1526","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-dispatching"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Order Status Levels - Encore Knowledge Base<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/workforce.actsoft.com\/training\/knowledge-base\/order-status-levels\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Order Status Levels - Encore Knowledge Base\" \/>\r\n<meta property=\"og:description\" content=\"Dispatchers can now define specific statuses, limiting what the users in the field will see as their next available status, for the job they are working on. This helps to mitigate challenges with selecting the wrong order status when multiple statuses exist within a service.\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/workforce.actsoft.com\/training\/knowledge-base\/order-status-levels\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Encore Knowledge Base\" \/>\r\n<meta property=\"article:modified_time\" content=\"2025-11-11T15:44:09+00:00\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/workforce.actsoft.com\\\/training\\\/knowledge-base\\\/order-status-levels\\\/\",\"url\":\"https:\\\/\\\/workforce.actsoft.com\\\/training\\\/knowledge-base\\\/order-status-levels\\\/\",\"name\":\"Order Status Levels - Encore Knowledge Base\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/workforce.actsoft.com\\\/training\\\/#website\"},\"datePublished\":\"2022-04-05T12:46:52+00:00\",\"dateModified\":\"2025-11-11T15:44:09+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/workforce.actsoft.com\\\/training\\\/knowledge-base\\\/order-status-levels\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/workforce.actsoft.com\\\/training\\\/knowledge-base\\\/order-status-levels\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/workforce.actsoft.com\\\/training\\\/knowledge-base\\\/order-status-levels\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/workforce.actsoft.com\\\/training\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Order Status Levels\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/workforce.actsoft.com\\\/training\\\/#website\",\"url\":\"https:\\\/\\\/workforce.actsoft.com\\\/training\\\/\",\"name\":\"Encore Knowledge Base\",\"description\":\"Training videos and support for Encore\",\"publisher\":{\"@id\":\"https:\\\/\\\/workforce.actsoft.com\\\/training\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/workforce.actsoft.com\\\/training\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/workforce.actsoft.com\\\/training\\\/#organization\",\"name\":\"Actsoft\",\"url\":\"https:\\\/\\\/workforce.actsoft.com\\\/training\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/workforce.actsoft.com\\\/training\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/workforce.actsoft.com\\\/training\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/Actsoft-no_bg_blue-scaled.png\",\"contentUrl\":\"https:\\\/\\\/workforce.actsoft.com\\\/training\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/Actsoft-no_bg_blue-scaled.png\",\"width\":2560,\"height\":1081,\"caption\":\"Actsoft\"},\"image\":{\"@id\":\"https:\\\/\\\/workforce.actsoft.com\\\/training\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Order Status Levels - Encore Knowledge Base","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/workforce.actsoft.com\/training\/knowledge-base\/order-status-levels\/","og_locale":"en_US","og_type":"article","og_title":"Order Status Levels - Encore Knowledge Base","og_description":"Dispatchers can now define specific statuses, limiting what the users in the field will see as their next available status, for the job they are working on. This helps to mitigate challenges with selecting the wrong order status when multiple statuses exist within a service.","og_url":"https:\/\/workforce.actsoft.com\/training\/knowledge-base\/order-status-levels\/","og_site_name":"Encore Knowledge Base","article_modified_time":"2025-11-11T15:44:09+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/workforce.actsoft.com\/training\/knowledge-base\/order-status-levels\/","url":"https:\/\/workforce.actsoft.com\/training\/knowledge-base\/order-status-levels\/","name":"Order Status Levels - Encore Knowledge Base","isPartOf":{"@id":"https:\/\/workforce.actsoft.com\/training\/#website"},"datePublished":"2022-04-05T12:46:52+00:00","dateModified":"2025-11-11T15:44:09+00:00","breadcrumb":{"@id":"https:\/\/workforce.actsoft.com\/training\/knowledge-base\/order-status-levels\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/workforce.actsoft.com\/training\/knowledge-base\/order-status-levels\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/workforce.actsoft.com\/training\/knowledge-base\/order-status-levels\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/workforce.actsoft.com\/training\/"},{"@type":"ListItem","position":2,"name":"Order Status Levels"}]},{"@type":"WebSite","@id":"https:\/\/workforce.actsoft.com\/training\/#website","url":"https:\/\/workforce.actsoft.com\/training\/","name":"Encore Knowledge Base","description":"Training videos and support for Encore","publisher":{"@id":"https:\/\/workforce.actsoft.com\/training\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/workforce.actsoft.com\/training\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/workforce.actsoft.com\/training\/#organization","name":"Actsoft","url":"https:\/\/workforce.actsoft.com\/training\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/workforce.actsoft.com\/training\/#\/schema\/logo\/image\/","url":"https:\/\/workforce.actsoft.com\/training\/wp-content\/uploads\/2026\/10\/Actsoft-no_bg_blue-scaled.png","contentUrl":"https:\/\/workforce.actsoft.com\/training\/wp-content\/uploads\/2026\/10\/Actsoft-no_bg_blue-scaled.png","width":2560,"height":1081,"caption":"Actsoft"},"image":{"@id":"https:\/\/workforce.actsoft.com\/training\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/workforce.actsoft.com\/training\/wp-json\/wp\/v2\/ht-kb\/1526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/workforce.actsoft.com\/training\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/workforce.actsoft.com\/training\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/workforce.actsoft.com\/training\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/workforce.actsoft.com\/training\/wp-json\/wp\/v2\/comments?post=1526"}],"version-history":[{"count":5,"href":"https:\/\/workforce.actsoft.com\/training\/wp-json\/wp\/v2\/ht-kb\/1526\/revisions"}],"predecessor-version":[{"id":1863,"href":"https:\/\/workforce.actsoft.com\/training\/wp-json\/wp\/v2\/ht-kb\/1526\/revisions\/1863"}],"wp:attachment":[{"href":"https:\/\/workforce.actsoft.com\/training\/wp-json\/wp\/v2\/media?parent=1526"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/workforce.actsoft.com\/training\/wp-json\/wp\/v2\/ht-kb-category?post=1526"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/workforce.actsoft.com\/training\/wp-json\/wp\/v2\/ht-kb-tag?post=1526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}