{"id":2978,"date":"2023-11-15T13:21:32","date_gmt":"2023-11-15T18:21:32","guid":{"rendered":"https:\/\/workforce.actsoft.com\/encore\/?page_id=2978"},"modified":"2023-11-21T11:19:11","modified_gmt":"2023-11-21T16:19:11","slug":"encore-product-update-november-2023","status":"publish","type":"page","link":"https:\/\/workforce.actsoft.com\/encore\/encore-product-update-november-2023\/","title":{"rendered":"Encore Product Update \u2013 November 2023"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:var(--awb-color3);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1289.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><img decoding=\"async\" class=\"lazyload alignnone size-full wp-image-23347\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27800%27%20height%3D%27112%27%20viewBox%3D%270%200%20800%20112%27%3E%3Crect%20width%3D%27800%27%20height%3D%27112%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/www.actsoft.com\/wp-content\/uploads\/2022\/04\/encore-simple-header-05.jpg\" alt=\"\" width=\"800\" height=\"112\" \/>\n<!-- <img decoding=\"async\" class=\"lazyload alignnone size-full wp-image-23349\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27800%27%20height%3D%27533%27%20viewBox%3D%270%200%20800%20533%27%3E%3Crect%20width%3D%27800%27%20height%3D%27533%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2022\/08\/mwp_update.jpg\" alt=\"\" width=\"800\" height=\"533\" \/>  -->\n<img decoding=\"async\" class=\"lazyload alignnone size-full wp-image-23349\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27800%27%20height%3D%27533%27%20viewBox%3D%270%200%20800%20533%27%3E%3Crect%20width%3D%27800%27%20height%3D%27533%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/encore-update-internal-only.jpg\" alt=\"\" width=\"800\" height=\"533\" \/>\n<h2 style=\"color: #4c94d0;\"><em><strong>New Features Sharpen Encore More Than Before<\/strong><\/em><\/h2>\n\n<a name=\"PANIC_BUTTON\" id=\"PANIC_BUTTON\" style=\"display: inline-block; scroll-margin-top: 250px;\"><\/a>\n<h2><strong>PANIC EVENT<\/strong><\/h2>\n<p>Many employers are looking for new tools to keep their  people safe, especially those working alone in the field or in other at-risk  environments. The new Panic Event provides an easy way for field workers to  notify the home office of an emergency situation.<\/p>\n<p><strong style=\"color: #2479E4\">Benefits<\/strong><\/p>\n<ul type=\"disc\">\n  <li>One or       more recipients can be alerted as soon as the worker activates the panic       event.<\/li>\n  <li>The       alert activation on the handset can be discreet to better protect the       worker.<\/li>\n  <li>Staff       in the office using the web application will receive a visual notification       of the alert and who triggered it.<\/li>\n<\/ul>\n<p><strong style=\"color: #2378E3\">Use Cases<\/strong><\/p>\n<ul>\n  <li>An American hospital saw the rate of assaults on employees triple  between 2019 and 2020 and decided to equip employees with the app, allowing  them to notify security and share their location when they feel threatened. The  new system has decreased the rate of attacks and improved the response time to  those in need.<\/li>\n<\/ul>\n<ul>\n  <li>A school district implemented panic button apps to give their  teachers, faculty, and students the ability to discreetly call for help should  the campus experience an emergency like an active shooter or assault. <\/li>\n<\/ul>\n\n<strong style=\"color: #2378E3\">Video<\/strong>\n<p>\n\t<a href=\"https:\/\/workforce.actsoft.com\/training\/knowledge-base\/panic-events\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"lazyload alignnone wp-image-20890 size-full\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27510%27%20height%3D%27289%27%20viewBox%3D%270%200%20510%20289%27%3E%3Crect%20width%3D%27510%27%20height%3D%27289%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2022\/07\/Encore-comp.jpg\" alt=\"\" width=\"510\" height=\"289\" \/><\/a>\n<\/p>\n\n<strong style=\"color: #2378E3\">Training<\/strong>\n<p><strong>Configuring panic  mode for a single user:<\/strong><\/p>\n<p><strong>Manage panic mode settings<\/strong> have been added as a new section in the  user configuration screen, allowing administrators to enable the Panic Mode functionality  for a user. <br>\n  <strong><img class=\"lazyload\" decoding=\"async\" width=\"690\" height=\"719\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27690%27%20height%3D%27719%27%20viewBox%3D%270%200%20690%20719%27%3E%3Crect%20width%3D%27690%27%20height%3D%27719%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image001.png\" alt=\"A screenshot of a computer  Description automatically generated\"><\/strong> <br>\n  <a><strong>Configuring panic mode in bulk<\/strong><\/a><strong> <\/strong><\/p>\n<p>A new column named<strong> Panic mode enabled <\/strong>has been incorporated  into the Users grid. Its purpose is to indicate if users have the panic feature  enabled or not:<\/p>\n<p><strong><img class=\"lazyload\" decoding=\"async\" width=\"1136\" height=\"469\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271136%27%20height%3D%27469%27%20viewBox%3D%270%200%201136%20469%27%3E%3Crect%20width%3D%271136%27%20height%3D%27469%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image003.png\"><\/strong><strong> <\/strong><\/p>\n<p>\u00a0<\/p>\n<p><a>The same  column allows you to enable multiple users at once. To make this possible, the <strong>Assign  licenses<\/strong> button has been renamed <strong>Update users<\/strong>. Selecting this option  will turn the screen into edit mode where you can check the box for multiple  users: <\/a> <br>\n<strong>\u00a0 <\/strong><strong><img class=\"lazyload\" decoding=\"async\" width=\"1119\" height=\"468\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271119%27%20height%3D%27468%27%20viewBox%3D%270%200%201119%20468%27%3E%3Crect%20width%3D%271119%27%20height%3D%27468%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image005.png\"><\/strong><strong> <\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><a><strong>Activating  the panic event in the mobile application<\/strong><\/a><\/p>\n<p>Once Panic Mode is enabled for a user, the mobile application receives  an update to display the panic activation as the first option on the main  screen\u2019s menu. From that moment, the mobile application is equipped to submit  the panic event as soon as the user taps on<strong> Activate Panic Mode<\/strong>. <\/p>\n<p>After Panic Mode is activated, the app presents a 5-second timer to  allow the user to cancel in case panic mode was activated accidentally. Next, a  brief dialog indicating <strong>Collecting GPS Location<\/strong> and <strong>Submitting event <\/strong>will<strong> <\/strong>inform the user of the  status of the transmission.<\/p>\n<p>\u00a0<\/p>\n<p><strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><strong><img class=\"lazyload\" decoding=\"async\" width=\"765\" height=\"709\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27765%27%20height%3D%27709%27%20viewBox%3D%270%200%20765%20709%27%3E%3Crect%20width%3D%27765%27%20height%3D%27709%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image007.png\"><\/strong><strong> <\/strong><\/p>\n<p>\u00a0<\/p>\n<p><a><strong>Panic  alerts<\/strong><\/a><\/p>\n<p>Panic alert emails are a quick and effective way to communicate panic  situations to multiple employees, including a security team. The <strong>user event  alert screen<\/strong> has been modified to include the <strong>Panic activated<\/strong> event:  \u00a0<\/p>\n<p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <img class=\"lazyload\" decoding=\"async\" width=\"746\" height=\"783\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27746%27%20height%3D%27783%27%20viewBox%3D%270%200%20746%20783%27%3E%3Crect%20width%3D%27746%27%20height%3D%27783%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image009.png\" alt=\"A screenshot of a computer  Description automatically generated\"> <strong> <\/strong><br>\n  <strong>Panic alert email<\/strong><br>\nThe  panic alert email includes the location where the alert occurred, the user name  and the phone number defined in the system, so they can be easily located and  contacted: <\/p>\n<p><strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><img class=\"lazyload\" decoding=\"async\" width=\"521\" height=\"494\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27521%27%20height%3D%27494%27%20viewBox%3D%270%200%20521%20494%27%3E%3Crect%20width%3D%27521%27%20height%3D%27494%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image011.png\"><strong> <\/strong><br>\n<strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong><strong> <\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><a><strong>Visual notification in the web application<\/strong><\/a><\/p>\n<p>As an extra layer of warning, a visual notification is presented at the  bottom-right corner of the screen of every web user who has permission to view  the user in question, regardless of the page the user is on.<br>\n  <br>\n  This notification will be displayed on the screen until dismissed. In  the event of multiple alerts, they will display one above the other with the  most recent at the top. <\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong><img class=\"lazyload\" decoding=\"async\" width=\"1679\" height=\"960\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271679%27%20height%3D%27960%27%20viewBox%3D%270%200%201679%20960%27%3E%3Crect%20width%3D%271679%27%20height%3D%27960%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image013.png\"><\/strong><strong> <\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><a>Clicking the <strong>Find user<\/strong> link takes the user to the History>User  Activity screen, showing the user\u2019s timeline for the day and centering the map  on the current location.<\/a><\/p>\n<p><strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><br>\n  <strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong><img class=\"lazyload\" decoding=\"async\" width=\"344\" height=\"186\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27344%27%20height%3D%27186%27%20viewBox%3D%270%200%20344%20186%27%3E%3Crect%20width%3D%27344%27%20height%3D%27186%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image015.png\" alt=\"A screenshot of a computer screen  Description automatically generated\"><strong> <\/strong><\/p>\n<p><strong>\u00a0<\/strong><br>\n  <strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong><strong><img class=\"lazyload\" decoding=\"async\" width=\"567\" height=\"399\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27567%27%20height%3D%27399%27%20viewBox%3D%270%200%20567%20399%27%3E%3Crect%20width%3D%27567%27%20height%3D%27399%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image017.png\"><\/strong><strong> <\/strong><br>\n  <a><strong>Notes: <\/strong><\/a><\/p>\n<ul>\n  <li>The notification is  only visible to web users who have access to view the user who triggered the  panic event.<\/li>\n  <li>When Location is  off, the app will try to get GPS coordinates for some time before an event with  no address is sent.<\/li>\n  <li>Creating GPS  disabled alerts for users with Panic activated can help supervisors to minimize  the existence of Panic alerts without an address. <\/li>\n  <li>Keeping users'  phone numbers updated in the system is essential to easily reach users during  risk situations. <\/li>\n<\/ul>\n<hr \/>\n\n<a name=\"USER_DEFAULT_STARTING_PAGE\" id=\"USER_DEFAULT_STARTING_PAGE\" style=\"display: inline-block; scroll-margin-top: 250px;\"><\/a>\n<h2><strong>USER DEFAULT STARTING PAGE<\/strong><\/h2>\n<p><a>Setting a default landing page can help  the user experience and increase productivity by giving quick access to frequently  used features. We've also found that the majority of customers spend very  little time on the Overview page when logging in and immediately go to other  areas of the web portal. In response to this demand, we have added an option  for customers to automatically go to a default page after logging in. <\/a><\/p>\n<p><strong style=\"color: #2378E3\">Use Cases<\/strong><\/p>\n<ol>\n  <li>The dispatcher of a Construction company communicated how convenient  it would be to make the Live view screen the default login screen, as opposed  to the Overview screen. They feel it unnecessary to have to click twice to  reach the page.<br>\n    <br>\n  <\/li>\n  <li>A payroll specialist from ABC Inc. spends most of their time running  Timekeeping reports after they log into the system. Now, they can set  Administrative>Ad hoc reports as the starting page in their profile to quickly  reach the information they need.<\/li>\n<\/ol>\n<p><strong style=\"color: #2378E3\">Video<\/strong><\/p>\n<p>\n\t<a href=\"https:\/\/workforce.actsoft.com\/training\/knowledge-base\/user-default-starting-page\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"lazyload alignnone wp-image-20890 size-full\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27510%27%20height%3D%27289%27%20viewBox%3D%270%200%20510%20289%27%3E%3Crect%20width%3D%27510%27%20height%3D%27289%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2022\/07\/Encore-comp.jpg\" alt=\"\" width=\"510\" height=\"289\" \/><\/a>\n<\/p>\n\n<strong style=\"color: #2479E4\">Training<\/strong>\n<p><a>To configure the landing page go to <strong>My  profile<\/strong> in the user settings at the top, right area of the web application.  The new <strong>Starting page<\/strong> parameter consists of a dropdown menu that allows  the user to select their default starting page:<\/a><\/p>\n<p><strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong><strong><img class=\"lazyload\" decoding=\"async\" width=\"416\" height=\"210\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27416%27%20height%3D%27210%27%20viewBox%3D%270%200%20416%20210%27%3E%3Crect%20width%3D%27416%27%20height%3D%27210%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image019.png\"><\/strong><strong> <\/strong><\/p>\n<p><strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><br>\n  <strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong><strong><img class=\"lazyload\" decoding=\"async\" width=\"325\" height=\"610\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27325%27%20height%3D%27610%27%20viewBox%3D%270%200%20325%20610%27%3E%3Crect%20width%3D%27325%27%20height%3D%27610%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image021.png\"><\/strong><strong> <\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><a><strong>Notes:<\/strong><\/a><strong> <\/strong><\/p>\n<ul>\n  <li>Users will be redirected to the selected starting  page when opening the site root at any moment (for example, by clicking on the  platform logo). <\/li>\n  <li>If a web user  bookmarks a page from our app, the browser may use the bookmark after logging  in instead of the default page.<\/li>\n  <li>If a customer sets  a default page that they no longer have access to due to security permission  changes, module deletion, etc., the 403 Permission Denied page will be  displayed. Clicking continue should redirect them to the Overview\/Live view  page.<\/li>\n<\/ul>\n<p><strong>Pages available per user role:<\/strong><\/p>\n<p><strong>Admin users<\/strong><br>\n  Default  - This will ignore the Starting Page and use the existing system default  functionality<br>\n  Overview<br>\n  History>User  activity<br>\n  History>Vehicle  activity<br>\n  History>Order  history<br>\n  History>Form  history<br>\n  History>Alert  history<\/p>\n<p>Timekeeping>Dashboard<br>\n  Timekeeping>Timeline<br>\n  Timekeeping>Entries<br>\n  Timekeeping>Reports<\/p>\n<p>Tracking>Dashboard<br>\n  Tracking>Live  view<br>\n  Tracking>Geofences<br>\n  Tracking>Alerts<br>\n  Tracking>User  reports<br>\n  Tracking>Fleet  reports<\/p>\n<p>Wireless  Forms>My forms<br>\n  Wireless  Forms>Form name A<br>\n  Wireless  Forms>Form name B<\/p>\n<p>Dispatching>Dashboard<br>\n  Dispatching>Orders<br>\n  Dispatching>Scheduler<br>\n  Dispatching>Recurring  orders<br>\n  Dispatching>Clients<br>\n  Dispatching>Reports<br>\n  Messaging<br>\n  Administrative>Settings<br>\n  Administrative>Users<br>\n  Administrative>Groups<br>\n  Administrative>Vehicles<br>\n  Administrative>Modules<br>\n  Administrative>File  Import<br>\n  Administrative>Ad  hoc reports<br>\n  Administrative>Custom  lists<\/p>\n<p><strong>Power Users:<\/strong><br>\n  <u>Same as Admin except:<\/u><br>\n  Administrative>Settings<br>\n  Administrative>Users<br>\n  Administrative>Groups<br>\n  Administrative>Vehicles<br>\n  Administrative>File  Import<\/p>\n<p><strong>Basic Users:<\/strong><br>\n  <u>Same as Admin except:<\/u><br>\n  Administrative>Settings<br>\n  Administrative>Users<br>\n  Administrative>Groups<br>\n  Administrative>Vehicles<br>\n  Administrative>Custom  lists<br>\n  Administrative>File  Import<strong><\/strong><\/p>\n<p>\u00a0<\/p>\n<hr \/>\n<h2 style=\"color: #4c94d0;\"><em><strong>ENHANCEMENTS<\/strong><\/em><\/h2>\n\n<p><a style=\"display: inline-block; scroll-margin-top: 250px;\" name=\"GEOFENCES_GRID_UPGRADE\"><\/a>\n<\/p>\n<h2><strong>GEOFENCES GRID UPGRADE<\/strong><\/h2>\n<p>Geofences designate  specific geographical boundaries on a map, serving various purposes such as  defining areas of significance like homes, offices, or zones with restricted  employee entry or exit. The Geofences section of our application has undergone  a significant upgrade. It now features the latest grid components and a  redesigned, modern, and highly functional user interface, packed with valuable  features and functionalities.<\/p>\n<p><strong style=\"color: #2479E4\">Benefits<\/strong><\/p>\n<ul>\n  <li>The  new grid presents more relevant information at a glance.<\/li>\n  <li>Users  can export a list of geofences to a .CSV file, including separate address elements  as columns.<\/li>\n  <li>It\u2019s  now possible to delete multiple geofences in bulk.<\/li>\n  <li>Sorting  and grouping by columns is now available.<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><strong style=\"color: #2378E3\">Use Cases<\/strong><\/p>\n<ul>\n  <li>A Logistics company using geofences extensively  needed a way to export a list of all the geofences, make changes to the file,  and upload the updated list. They can now export the list of geofences  including every element of the address separated by column.<\/li>\n<\/ul>\n<ul>\n  <li>Environment Inc. imported over four thousand geofences  to the platform using file import, but then noticed duplicates were triggering  unnecessary events. With the new grid they can delete items in bulk, rather  than taking an enormous amount of time to delete duplicates because you must  delete them individually.<\/li>\n<\/ul>\n\n<strong style=\"color: #257AE5\">Video<\/strong>\n<p>\n\t<a href=\"https:\/\/workforce.actsoft.com\/training\/knowledge-base\/geofences-grid-upgrade\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"lazyload alignnone wp-image-20890 size-full\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27510%27%20height%3D%27289%27%20viewBox%3D%270%200%20510%20289%27%3E%3Crect%20width%3D%27510%27%20height%3D%27289%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2022\/07\/Encore-comp.jpg\" alt=\"\" width=\"510\" height=\"289\" \/><\/a>\n<\/p>\n\n<strong style=\"color: #2479E4\">Training<\/strong>\n<p><strong>The  Geofences screen<\/strong><\/p>\n<p>The new grid comes with all the advantages of the  upgraded components, such as sorting ascending or descending, grouping by  column, and paging. <\/p>\n<p>Extracting a list of all geofences listed in the grid is  possible through the <strong>Export<\/strong> button:<strong> <\/strong><\/p>\n<p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <img class=\"lazyload\" decoding=\"async\" width=\"1130\" height=\"484\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271130%27%20height%3D%27484%27%20viewBox%3D%270%200%201130%20484%27%3E%3Crect%20width%3D%271130%27%20height%3D%27484%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image023.png\"><\/p>\n<p>\u00a0<\/p>\n<p><a>The checkbox selection column  supports selecting single, multiple, or all rows on the page in order to delete  them at once. When selecting more than one row to execute a Delete, the warning  screen below asks the user to confirm the deletion of multiple geofences: <\/a><\/p>\n<p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<img class=\"lazyload\" decoding=\"async\" width=\"606\" height=\"252\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27606%27%20height%3D%27252%27%20viewBox%3D%270%200%20606%20252%27%3E%3Crect%20width%3D%27606%27%20height%3D%27252%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image025.png\" alt=\"A screenshot of a computer error  Description automatically generated\"><\/p>\n<p>\u00a0<\/p>\n<p><strong>View\/Close map<\/strong> allows you to open or close the  map section located on the right side:<br>\n<img class=\"lazyload\" decoding=\"async\" width=\"1330\" height=\"794\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271330%27%20height%3D%27794%27%20viewBox%3D%270%200%201330%20794%27%3E%3Crect%20width%3D%271330%27%20height%3D%27794%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image027.png\"><\/p>\n<p>\u00a0<\/p>\n<p><a><strong>The Types screen<\/strong><\/a><br>\n  The Geofence Types screen  maintains a similar layout, featuring a list of types on the left side and the  geofences assigned to that type on the right. However, with the enhancements  each geofence type has its own <strong>Edit<\/strong> and <strong>Delete<\/strong> buttons, and users  can utilize the checkboxes for effortless dragging and dropping to the left  panel. We have also added a color picker to easily distinguish each type on the  map:\u00a0 <br>\n  <strong><img class=\"lazyload\" decoding=\"async\" width=\"1060\" height=\"451\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271060%27%20height%3D%27451%27%20viewBox%3D%270%200%201060%20451%27%3E%3Crect%20width%3D%271060%27%20height%3D%27451%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image029.png\"><\/strong><\/p>\n<p>\u00a0<\/p>\n<p><a><strong>Creating a new geofence<\/strong><\/a><\/p>\n<p>The new  geofence creation screen has been equipped with a <strong>Search for location<\/strong> box with autocomplete incorporated. When users start typing an address, the  search engine will return place predictions in the form of a dropdown list so  the user can select the correct address. The selected address will be plotted  and centered on the map. <\/p>\n<p>Alternatively,  users can fill out each field part of the address and click on <strong>Plot it on  the map<\/strong>. If a matching address is found, it will be populated and centered on  the map. <\/p>\n<p>Users can still  select and draw a geofence shape directly on the map without having to enter an  address: <\/p>\n<p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n<p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<img class=\"lazyload\" decoding=\"async\" width=\"1006\" height=\"936\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271006%27%20height%3D%27936%27%20viewBox%3D%270%200%201006%20936%27%3E%3Crect%20width%3D%271006%27%20height%3D%27936%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image031.png\"><\/p>\n<p>\u00a0<\/p>\n<hr \/>\n<a style=\"display: inline-block; scroll-margin-top: 250px;\" name=\"DISPLAYING_CUSTOM_PARAMETERS_FOR_EXTERNAL_EVENTS\"><\/a>\n<h2><strong>DISPLAYING CUSTOM PARAMETERS FOR EXTERNAL EVENTS<\/strong><\/h2>\n<p><a>Internal  events are events generated in the application such as user logged in\/out and  Ignition on\/off. External events are generated by another application and  imported into the platform through the API interface. We already support custom  parameters linked to those external events, but this enhancement permits us to  display the parameters in the application.<\/a><\/p>\n<p><strong style=\"color: #2479E4\">Use Case<\/strong><\/p>\n<p>A customer using a  dashcam system has set up different events to be pushed to the platform through  the API portal. At present, they can only see the event name, but from now on  they have the ability to set up parameters for the event and display them in  different parts of the application.<\/p>\n<strong style=\"color: #2479E4\">Training<\/strong>\n<p><a>The  custom parameters are displayed in User Activity, Vehicle Activity, Alert  History, and Alerts.<\/a><\/p>\n<p><strong>Displaying custom  parameters in History<\/strong><\/p>\n<p>\u00a0<\/p>\n<p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <img class=\"lazyload\" decoding=\"async\" width=\"559\" height=\"458\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27559%27%20height%3D%27458%27%20viewBox%3D%270%200%20559%20458%27%3E%3Crect%20width%3D%27559%27%20height%3D%27458%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image033.png\"><\/p>\n<p><a>In the presence of additional custom values  configured for the event, clicking on the <strong>See Details<\/strong> link will open a  drawer showing the custom values:<\/a><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong><strong><img class=\"lazyload\" decoding=\"async\" width=\"455\" height=\"416\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27455%27%20height%3D%27416%27%20viewBox%3D%270%200%20455%20416%27%3E%3Crect%20width%3D%27455%27%20height%3D%27416%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image035.png\"><\/strong><strong> <\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Displaying custom parameters in Alerts <\/strong><\/p>\n<p>Our  application supports creating alerts for external events. We are also  presenting the custom parameters in the Alert history drawer:<\/p>\n<p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<img class=\"lazyload\" decoding=\"async\" width=\"454\" height=\"686\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27454%27%20height%3D%27686%27%20viewBox%3D%270%200%20454%20686%27%3E%3Crect%20width%3D%27454%27%20height%3D%27686%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image037.png\"><\/p>\n<p>\u00a0<\/p>\n<p><a><strong>Displaying custom parameters in the Alert email: <\/strong><\/a><\/p>\n<p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0  \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<img class=\"lazyload\" decoding=\"async\" width=\"518\" height=\"520\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27518%27%20height%3D%27520%27%20viewBox%3D%270%200%20518%20520%27%3E%3Crect%20width%3D%27518%27%20height%3D%27520%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image039.png\"><\/p>\n<p>\u00a0<\/p>\n<hr \/>\n\n\n<a style=\"display: inline-block; scroll-margin-top: 250px;\" name=\"CUSTOMER_API_LOGIN_WITH_USER_CREDENTIALS\"><\/a>\n<h2><strong>CUSTOMER API LOGIN WITH USER CREDENTIALS<\/strong><\/h2>\n<p><a>Previously,  the only way to access the Developer API Portal was through a set of dedicated credentials  not related to a regular user\u2019s credentials. We have implemented a new method  for web users who are authenticated into our application to access the API  Portal without having to enter new credentials.<\/a><\/p>\n<p><strong style=\"color: #2479E4\">Benefits<\/strong><\/p>\n<ul>\n  <li>The feature will benefit our internal users who  work with different accounts because they won\u2019t need separate credentials to  log in to the API portal.<strong><\/strong><\/li>\n  <li>Customers can create a user account for their  developer to allow them access to the web portal for testing purposes and have  direct access to the API portal with the same credentials.<\/li>\n<\/ul>\n\n<strong style=\"color: #2479E4\">Training<\/strong>\n<p>A few changes have  been made to the <strong>API setup<\/strong> screen in Administrative>Settings. As you  can see below, the upper text in <strong>API information<\/strong> has been simplified.  The <strong>API credentials <\/strong>area will display information depending on the Access  type configured on the account:<strong><\/strong><br>\n<strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><strong><img class=\"lazyload\" decoding=\"async\" width=\"819\" height=\"441\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27819%27%20height%3D%27441%27%20viewBox%3D%270%200%20819%20441%27%3E%3Crect%20width%3D%27819%27%20height%3D%27441%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image041.png\"><\/strong><strong> <\/strong><\/p>\n<p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0<img class=\"lazyload\" decoding=\"async\" width=\"289\" height=\"174\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27289%27%20height%3D%27174%27%20viewBox%3D%270%200%20289%20174%27%3E%3Crect%20width%3D%27289%27%20height%3D%27174%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image043.png\" alt=\"A close-up of a card  Description automatically generated\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<img class=\"lazyload\" decoding=\"async\" width=\"290\" height=\"175\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27290%27%20height%3D%27175%27%20viewBox%3D%270%200%20290%20175%27%3E%3Crect%20width%3D%27290%27%20height%3D%27175%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image045.png\" alt=\"A close-up of a card  Description automatically generated\"> <br>\n  <em> Access  type Authorized user\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0  \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Access type Dedicated API credentials<\/em><\/p>\n<p>\u00a0<\/p>\n<p>Selecting <strong>Change credentials<\/strong> will present the <strong>API credentials<\/strong> screen with the  two access types to choose from. <\/p>\n<p>The <strong>Authorized user<\/strong> option allows you to select an existing account user  from the dropdown. This will give them permission to log in to the API portal  with the same authentication credentials they use to log in to our application.  The credentials can be their username and password or Single Sign-On.<strong><\/strong><\/p>\n<p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <img class=\"lazyload\" decoding=\"async\" width=\"613\" height=\"414\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27613%27%20height%3D%27414%27%20viewBox%3D%270%200%20613%20414%27%3E%3Crect%20width%3D%27613%27%20height%3D%27414%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image047.png\">\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><a>The <strong>Dedicated API credentials <\/strong>option will continue  to function as it currently does. It allows you to modify the first name and  last name and changing the email address will send a reset password email.<\/a><\/p>\n<p>Once the user  selects <strong>Go to the developer portal<\/strong>, a modified API portal authentication  page containing the two access options is presented: <\/p>\n<p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <strong><img class=\"lazyload\" decoding=\"async\" width=\"867\" height=\"364\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27867%27%20height%3D%27364%27%20viewBox%3D%270%200%20867%20364%27%3E%3Crect%20width%3D%27867%27%20height%3D%27364%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image049.png\" alt=\"A screenshot of a computer application  Description automatically generated\"><\/strong><\/p>\n<p><a><strong>Log in with user credentials<\/strong><\/a> will grant access to the portal with the same  credentials the user is currently logged to our application.<\/p>\n<p><strong>Log in with  dedicated API credentials<\/strong> will present the  current login interface, where the user enters the API username and password. <\/p>\n<p>\u00a0<\/p>\n<p>The following  message is displayed when a user tries to log in with their authenticated user  credentials but is not defined as the Authorized user:<\/p>\n<p><strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><strong><img class=\"lazyload\" decoding=\"async\" width=\"866\" height=\"289\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27866%27%20height%3D%27289%27%20viewBox%3D%270%200%20866%20289%27%3E%3Crect%20width%3D%27866%27%20height%3D%27289%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image051.png\"><\/strong><strong> <\/strong><\/p>\n<p><a><\/a><a><\/a><strong>Notes: <\/strong><br>\n  - Only one set of  credentials can be defined per account. <br>\n  - Only Active users  can be designated as Authorized API users.<br>\n- Authorized  users cannot be deleted from the system without previously removing their  authorization. In this case, a warning will be presented. <\/p>\n<p>\u00a0<\/p>\n<hr \/>\n\n<a style=\"display: inline-block; scroll-margin-top: 250px;\" name=\"SHARED_FORM_LINK_IN_CONDITIONAL_EMAILS\"><\/a>\n<h2><strong>SHARED FORM LINK IN CONDITIONAL EMAILS<\/strong><\/h2>\n<p>Conditional emails in a form module  can send a copy of the submitted form when certain criteria are met. The Shared  form link is now available as a common field in Email settings.<\/p>\n<p><strong style=\"color: #2479E4\">Use case<\/strong><\/p>\n<p>An Auto Club is using our wireless forms and has added the  Shared form link so that emailed users can have access to any attachments  uploaded to the form. The problem they are facing is that some of their forms  have conditional emails, and the Shared link was not an available field to be  added to the body of the email. This is now possible with the new update.<\/p>\n<p><strong style=\"color: #2479E4\">Tier\/s available: <\/strong><\/p>\n<ul>\n  <li>Actsoft Encore<\/li>\n  <ul>\n    <li>Essential<\/li>\n    <li>Ultimate<\/li>\n  <\/ul>\n<\/ul>\n\n<strong style=\"color: #2479E4\">Training<\/strong>\n<p><a><strong>Shared form link<\/strong> has been added as a common field  available to add to the email subject or email body: <\/a><strong> <\/strong><\/p>\n<p><strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><strong><img class=\"lazyload\" decoding=\"async\" width=\"1004\" height=\"751\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271004%27%20height%3D%27751%27%20viewBox%3D%270%200%201004%20751%27%3E%3Crect%20width%3D%271004%27%20height%3D%27751%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2023\/11\/image053.png\"><\/strong><strong> <\/strong><\/p><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2978","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - 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