{"id":1044,"date":"2022-04-20T15:24:40","date_gmt":"2022-04-20T15:24:40","guid":{"rendered":"https:\/\/encorestaging.actsoft.com\/?page_id=1044"},"modified":"2022-08-23T15:15:58","modified_gmt":"2022-08-23T19:15:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/workforce.actsoft.com\/encore\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-no-medium-visibility fusion-no-large-visibility lazyload\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:var(--awb-color3);border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" data-bg=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2022\/05\/encore-headers-revise-faq-e1651516285609.jpg\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1289.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column white_font\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\" style=\"text-transform:none;\"><div style=\"height: 200px; position: relative;\">\n<div style=\"font-family: arial; font-size: 40px; color: #ffffff; position: absolute; bottom: 0; left: 0;\"><strong>Frequently Asked Questions<\/strong><\/div>\n<\/div>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : -70px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;min-height:200px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-no-small-visibility lazyload\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:var(--awb-color3);border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" data-bg=\"https:\/\/workforce.actsoft.com\/encore\/wp-content\/uploads\/2022\/05\/encore-headers-revise-faq-e1651516285609.jpg\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1289.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column white_font\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2\" style=\"text-transform:none;\"><div style=\"height: 200px; position: relative;\">\n<div style=\"font-family: arial; font-size: 60px; color: #ffffff; position: absolute; bottom: 0; left: 0;\"><strong>Frequently Asked Questions<\/strong><\/div>\n<\/div>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : -70px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;min-height:200px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:var(--awb-color3);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1289.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 40px 20px 0px 20px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:20px!important; margin-right:0px!important;margin-bottom:20px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-1{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-title-text fusion-title-size-one\" style=\"margin-top:20px;margin-right:0px;margin-bottom:20px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:var(--awb-color3);\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;text-transform:capitalize;--fontSize:60;line-height:var(--awb-typography1-line-height);\"><h2 data-lineheight=\"41\" data-fontsize=\"32\"><strong>Encore FAQs<\/strong><\/h2><\/h1><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:var(--awb-color3);\"><\/div><\/div><\/div><style type=\"text\/css\">#accordion-1044-1 .fusion-panel:hover{ border-color: var(--awb-color3) } #accordion-1044-1 .fusion-panel { border-color:var(--awb-color3); }.fusion-accordian  #accordion-1044-1 .panel-title a .fa-fusion-box{ color: var(--awb-color1);}.fusion-accordian  #accordion-1044-1 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-1044-1 .panel-title a{font-size:20px;color:var(--awb-color8);font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);}.fusion-accordian  #accordion-1044-1 .toggle-content{font-size:var(--awb-typography4-font-size);color:var(--awb-color6);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian  #accordion-1044-1 .fa-fusion-box { background-color: var(--awb-color8);border-color: var(--awb-color8);}.fusion-accordian  #accordion-1044-1 .panel-title a:not(.active):hover, #accordion-1044-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0f294a;}.fusion-accordian  #accordion-1044-1 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-1044-1 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0f294a!important;border-color: #0f294a!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-1044-1\"><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-74ab7cea7a00fdf25 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-74ab7cea7a00fdf25 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-74ab7cea7a00fdf25\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"74ab7cea7a00fdf25\" role=\"button\" data-toggle=\"collapse\" data-target=\"#74ab7cea7a00fdf25\" href=\"#74ab7cea7a00fdf25\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Do I need to install or download any software onto my computer?<\/span><\/a><\/h4><\/div><div id=\"74ab7cea7a00fdf25\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Since Encore is hosted on the cloud, no installations are needed. Customers can access their accounts from anywhere using a secure web login portal. However, certain functionalities like Handset Tracking require the mobile app to be downloaded onto your smartphones or tablets.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-50e0bcde23a7bd57d .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-50e0bcde23a7bd57d .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-50e0bcde23a7bd57d\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"50e0bcde23a7bd57d\" role=\"button\" data-toggle=\"collapse\" data-target=\"#50e0bcde23a7bd57d\" href=\"#50e0bcde23a7bd57d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Is there a maximum number of users I can have in a given tier?<\/span><\/a><\/h4><\/div><div id=\"50e0bcde23a7bd57d\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>An unlimited number of users can exist under each tier.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-63dd896f40b6fb4f1 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-63dd896f40b6fb4f1 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-63dd896f40b6fb4f1\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"63dd896f40b6fb4f1\" role=\"button\" data-toggle=\"collapse\" data-target=\"#63dd896f40b6fb4f1\" href=\"#63dd896f40b6fb4f1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Where do I log in to Encore?<\/span><\/a><\/h4><\/div><div id=\"63dd896f40b6fb4f1\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>After your Encore account is created, log into <a href=\"https:\/\/login.wfmplatform.com\/\">https:\/\/login.wfmplatform.com\/<\/a> using the username and password you were provided.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-ab25495b01f5cee43 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-ab25495b01f5cee43 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-ab25495b01f5cee43\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"ab25495b01f5cee43\" role=\"button\" data-toggle=\"collapse\" data-target=\"#ab25495b01f5cee43\" href=\"#ab25495b01f5cee43\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why am I having trouble accessing the Encore app?<\/span><\/a><\/h4><\/div><div id=\"ab25495b01f5cee43\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Verify that you\u2019re using the correct credentials. If you have forgotten your password, choose Forgot Password to reset it. If you still can\u2019t access the Encore application, reach out to your system administrator for further assistance.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-1ae7ea840ddb14f0e .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-1ae7ea840ddb14f0e .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-1ae7ea840ddb14f0e\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"1ae7ea840ddb14f0e\" role=\"button\" data-toggle=\"collapse\" data-target=\"#1ae7ea840ddb14f0e\" href=\"#1ae7ea840ddb14f0e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">If my industry isn\u2019t listed, can I still use Encore?<\/span><\/a><\/h4><\/div><div id=\"1ae7ea840ddb14f0e\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Yes! You can select the industry that\u2019s most similar to yours and customize the application later to suit your business\u2019s needs.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-da1fe6c8d51274fa0 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-da1fe6c8d51274fa0 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-da1fe6c8d51274fa0\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"da1fe6c8d51274fa0\" role=\"button\" data-toggle=\"collapse\" data-target=\"#da1fe6c8d51274fa0\" href=\"#da1fe6c8d51274fa0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I get the app on my mobile devices?<\/span><\/a><\/h4><\/div><div id=\"da1fe6c8d51274fa0\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Download the Encore mobile app through the App Store for iOS devices or via Google Play for Android devices.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-afa23d33ead1efb22 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-afa23d33ead1efb22 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-afa23d33ead1efb22\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"afa23d33ead1efb22\" role=\"button\" data-toggle=\"collapse\" data-target=\"#afa23d33ead1efb22\" href=\"#afa23d33ead1efb22\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What mobile devices and operating systems work with Encore?<\/span><\/a><\/h4><\/div><div id=\"afa23d33ead1efb22\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Encore is compatible with Apple devices on iOS version 9 or higher and Android devices on version 7.0 or higher.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-6d7acdc528ae74192 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-6d7acdc528ae74192 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-6d7acdc528ae74192\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"6d7acdc528ae74192\" role=\"button\" data-toggle=\"collapse\" data-target=\"#6d7acdc528ae74192\" href=\"#6d7acdc528ae74192\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can I tailor the application to my business\u2019s needs?<\/span><\/a><\/h4><\/div><div id=\"6d7acdc528ae74192\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>You can change Encore\u2019s appearance through Administration &gt; Settings &gt; Appearance. You can add your company\u2019s logo to the interface and select branded colors for your application\u2019s theme. For more information, view our tutorials <u><a href=\"https:\/\/workforce.actsoft.com\/training\/article-categories\/administrative\/\">HERE<\/a><\/u>.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-19f0aba8edd72ed36 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-19f0aba8edd72ed36 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-19f0aba8edd72ed36\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"19f0aba8edd72ed36\" role=\"button\" data-toggle=\"collapse\" data-target=\"#19f0aba8edd72ed36\" href=\"#19f0aba8edd72ed36\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What are the different types of user roles and what access levels do they each include?<\/span><\/a><\/h4><\/div><div id=\"19f0aba8edd72ed36\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\"><strong>Administrators<\/strong> have access to every part of the application, excluding billing. They can see the dashboard, retrieve data, edit charts, and modify the settings of modules. <strong>Users<\/strong> have web and mobile access to all modules. They can peruse lists of available modules but can\u2019t add them to the organization\u2019s account. <strong>Power users<\/strong> have the same access level as users, with an added ability to edit submitted data. They can analyze, adjust, and approve submitted form and timesheet data, as well as designate forms as shared. <strong>Mobile-only users<\/strong> can access and complete all modules from a mobile device but can\u2019t log into Encore\u2019s web version. The <strong>account owner<\/strong> is a special type of administrator role. In addition to other administrative privileges, they control the account\u2019s billing information. Only the account owner can change the subscription level, add new licenses, or modify the payment method. There is only one account owner per company. The account owner can\u2019t be deleted or modified by anyone other than the account owner. For more information, view our tutorials <u><a href=\"https:\/\/workforce.actsoft.com\/training\/change-the-account-owner\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-ce9aea8f9cf4dfdc0 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-ce9aea8f9cf4dfdc0 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-ce9aea8f9cf4dfdc0\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"ce9aea8f9cf4dfdc0\" role=\"button\" data-toggle=\"collapse\" data-target=\"#ce9aea8f9cf4dfdc0\" href=\"#ce9aea8f9cf4dfdc0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I change my subscription level?<\/span><\/a><\/h4><\/div><div id=\"ce9aea8f9cf4dfdc0\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The account owner will need to contact one of our dedicated sales experts to modify the account\u2019s subscription level.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-4357baec4c205af0a .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-4357baec4c205af0a .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-4357baec4c205af0a\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"4357baec4c205af0a\" role=\"button\" data-toggle=\"collapse\" data-target=\"#4357baec4c205af0a\" href=\"#4357baec4c205af0a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I edit the account owner?<\/span><\/a><\/h4><\/div><div id=\"4357baec4c205af0a\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">If you are the current account owner, go to Administrative &gt; Users and select Change Account Owner. You can choose a new account owner from the employees listed. Note: Only one account owner is allowed. Once you remove yourself, you will no longer have the ability to view billing information, add\/delete users, or manage subscription levels. For more information, view our tutorials\u00a0<a href=\"https:\/\/workforce.actsoft.com\/training\/change-the-account-owner\/\"><u>HERE<\/u><\/a>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-a28881026447fa42f .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-a28881026447fa42f .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-a28881026447fa42f\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"a28881026447fa42f\" role=\"button\" data-toggle=\"collapse\" data-target=\"#a28881026447fa42f\" href=\"#a28881026447fa42f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I alter, correct, or update my account information?<\/span><\/a><\/h4><\/div><div id=\"a28881026447fa42f\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">The administrators and account owner can make changes to the general account information. For more information, view our tutorials <u><a href=\"https:\/\/workforce.actsoft.com\/training\/update-company-info\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-e5777ad8af91da0f1 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-e5777ad8af91da0f1 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-e5777ad8af91da0f1\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"e5777ad8af91da0f1\" role=\"button\" data-toggle=\"collapse\" data-target=\"#e5777ad8af91da0f1\" href=\"#e5777ad8af91da0f1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I add or delete users?<\/span><\/a><\/h4><\/div><div id=\"e5777ad8af91da0f1\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Users can be deleted simply by selecting the Delete button next to their name on the user screen. This will not remove any licenses that they have assigned to them. Because the license itself won\u2019t be deleted, it can be assigned to someone else.\u00a0<strong><em>However, the previous user\u2019s data (forms, timekeeping, etc.) will be lost if the user is deleted.\u00a0<\/em><\/strong>If a user\u2019s historical data will need to be accessed at a later time, it is best to deactivate them instead of deleting them. If licenses are available, a user can be added by selecting Add from the Users screen. If there are no licenses available, the account owner will need to contact their sales rep to purchase additional licenses. For more information, view our tutorials\u00a0<u><a href=\"https:\/\/workforce.actsoft.com\/training\/update-user-information\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-78978bafcbdd88e63 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-78978bafcbdd88e63 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-78978bafcbdd88e63\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"78978bafcbdd88e63\" role=\"button\" data-toggle=\"collapse\" data-target=\"#78978bafcbdd88e63\" href=\"#78978bafcbdd88e63\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I deactivate users?<\/span><\/a><\/h4><\/div><div id=\"78978bafcbdd88e63\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Users can be deactivated by going to Administrative &gt; Users. Select the Inactive option under the user\u2019s name. For more information, view our tutorials\u00a0<u><a href=\"https:\/\/workforce.actsoft.com\/training\/update-user-information\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-aff7f996bcd390530 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-aff7f996bcd390530 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-aff7f996bcd390530\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"aff7f996bcd390530\" role=\"button\" data-toggle=\"collapse\" data-target=\"#aff7f996bcd390530\" href=\"#aff7f996bcd390530\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I know which modules of Encore I should use?<\/span><\/a><\/h4><\/div><div id=\"aff7f996bcd390530\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">During the signup process, an industry\/vertical is chosen, and modules are recommended based off of that particular industry. This gives new customers an easy place to begin. For more information, view our tutorials\u00a0<u><a href=\"https:\/\/workforce.actsoft.com\/training\/search-for-a-module\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-e29f2144ea84becf3 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-e29f2144ea84becf3 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-e29f2144ea84becf3\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"e29f2144ea84becf3\" role=\"button\" data-toggle=\"collapse\" data-target=\"#e29f2144ea84becf3\" href=\"#e29f2144ea84becf3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What are My Modules?<\/span><\/a><\/h4><\/div><div id=\"e29f2144ea84becf3\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">My Modules is the portion of the application that has all the Encore features that are currently available to you.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-b5d7bc386fb610753 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-b5d7bc386fb610753 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-b5d7bc386fb610753\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"b5d7bc386fb610753\" role=\"button\" data-toggle=\"collapse\" data-target=\"#b5d7bc386fb610753\" href=\"#b5d7bc386fb610753\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can I add a module?<\/span><\/a><\/h4><\/div><div id=\"b5d7bc386fb610753\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Modules can be added from the Find Modules section of Administrative &gt; Modules (if you are within your module allotment for your respective subscription level). If more modules are needed and your subscription level needs to be upgraded to accommodate this, the account owner will need to contact your Actsoft sales representative. For more information, view our tutorials\u00a0<u><a href=\"https:\/\/workforce.actsoft.com\/training\/add-a-module\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-e6e33ae588a82902c .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-e6e33ae588a82902c .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-e6e33ae588a82902c\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"e6e33ae588a82902c\" role=\"button\" data-toggle=\"collapse\" data-target=\"#e6e33ae588a82902c\" href=\"#e6e33ae588a82902c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I modify a module?<\/span><\/a><\/h4><\/div><div id=\"e6e33ae588a82902c\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Access the module in question from My Modules or Find Modules. Choose the edit button. The form will open, and you can then delete\/add fields to suit your business\u2019s objectives. You can rename a module as well, but if it becomes renamed, your analytics for that particular module will start at the time the name was changed. For more information, view our tutorials\u00a0<u><a href=\"https:\/\/workforce.actsoft.com\/training\/edit-modules\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-2b185994e7d67a3e4 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-2b185994e7d67a3e4 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-2b185994e7d67a3e4\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"2b185994e7d67a3e4\" role=\"button\" data-toggle=\"collapse\" data-target=\"#2b185994e7d67a3e4\" href=\"#2b185994e7d67a3e4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is available on a Wireless Form?<\/span><\/a><\/h4><\/div><div id=\"2b185994e7d67a3e4\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Forms are designed to capture the metrics that are important to your business. They can also be edited to include any additional fields you may need that isn\u2019t already there. For more information, view our tutorials\u00a0<u><a href=\"https:\/\/workforce.actsoft.com\/training\/how-to-decide-which-type-of-field-to-use\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-8237a91fc94218ec7 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-8237a91fc94218ec7 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-8237a91fc94218ec7\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"8237a91fc94218ec7\" role=\"button\" data-toggle=\"collapse\" data-target=\"#8237a91fc94218ec7\" href=\"#8237a91fc94218ec7\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What reports are possible with Wireless Forms?<\/span><\/a><\/h4><\/div><div id=\"8237a91fc94218ec7\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">The two types of available reports for Wireless Forms include Entry Details and User Activity Summary. For more information, view our tutorials \u00a0<u><a href=\"https:\/\/workforce.actsoft.com\/training\/view-form-data\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-4e39775dd3c56a8c6 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-4e39775dd3c56a8c6 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-4e39775dd3c56a8c6\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"4e39775dd3c56a8c6\" role=\"button\" data-toggle=\"collapse\" data-target=\"#4e39775dd3c56a8c6\" href=\"#4e39775dd3c56a8c6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What\u2019s the difference between scheduling a report and running a report?<\/span><\/a><\/h4><\/div><div id=\"4e39775dd3c56a8c6\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Scheduling a report means the report is set to automatically go out on a certain cadence. Running a report creates one on the fly. For more information, view our tutorials\u00a0<u><a href=\"https:\/\/workforce.actsoft.com\/training\/schedule-a-report\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-aa621e7902cb0d7ac .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-aa621e7902cb0d7ac .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-aa621e7902cb0d7ac\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"aa621e7902cb0d7ac\" role=\"button\" data-toggle=\"collapse\" data-target=\"#aa621e7902cb0d7ac\" href=\"#aa621e7902cb0d7ac\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What are entries?<\/span><\/a><\/h4><\/div><div id=\"aa621e7902cb0d7ac\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Choose the Entries tab to see information entered into modules by users. Users are listed in a grid-style layout. Select the View option next to a username to see all entries made in the module during a given time period. Note that the grid won\u2019t show any entries until you\u2019ve performed a search. For more information, view our tutorials <u><a href=\"https:\/\/workforce.actsoft.com\/training\/view-form-data\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-bbcb8c8e6cdbdf43e .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-bbcb8c8e6cdbdf43e .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-bbcb8c8e6cdbdf43e\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"bbcb8c8e6cdbdf43e\" role=\"button\" data-toggle=\"collapse\" data-target=\"#bbcb8c8e6cdbdf43e\" href=\"#bbcb8c8e6cdbdf43e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is the Dispatching dashboard?<\/span><\/a><\/h4><\/div><div id=\"bbcb8c8e6cdbdf43e\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">The Dispatching dashboard displays a generalized overview of work orders, tasks, and statuses. See a breakdown of active orders, check the workload of orders due by day, and view the number of orders by status for each user. The time period defaults to This Week but can be changed to show Today, Yesterday, Last Week, This Month, or Last Month. For more information, view our tutorials <u><a href=\"https:\/\/workforce.actsoft.com\/training\/dispatching-dashboard\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-2c98159d18016e51d .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-2c98159d18016e51d .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-2c98159d18016e51d\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"2c98159d18016e51d\" role=\"button\" data-toggle=\"collapse\" data-target=\"#2c98159d18016e51d\" href=\"#2c98159d18016e51d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I generate a new work order?<\/span><\/a><\/h4><\/div><div id=\"2c98159d18016e51d\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">From Dispatching &gt; Orders, choose New and complete the order form. For more information, view our tutorials <u><a href=\"https:\/\/workforce.actsoft.com\/training\/create-a-new-order\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-0559f1a2996a7de6d .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-0559f1a2996a7de6d .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-0559f1a2996a7de6d\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"0559f1a2996a7de6d\" role=\"button\" data-toggle=\"collapse\" data-target=\"#0559f1a2996a7de6d\" href=\"#0559f1a2996a7de6d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Do I need to assign a new order as I\u2019m creating it?<\/span><\/a><\/h4><\/div><div id=\"0559f1a2996a7de6d\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Orders can be created within Encore and assigned to employees at a later time. For more information, view our tutorials <u><a href=\"https:\/\/workforce.actsoft.com\/training\/assigning-an-order\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-03ceedbd416e85c0e .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-03ceedbd416e85c0e .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-03ceedbd416e85c0e\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"03ceedbd416e85c0e\" role=\"button\" data-toggle=\"collapse\" data-target=\"#03ceedbd416e85c0e\" href=\"#03ceedbd416e85c0e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I reassign, change, or correct an order?<\/span><\/a><\/h4><\/div><div id=\"03ceedbd416e85c0e\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">From Dispatching &gt; Orders, choose Edit to the left of the order to make any necessary updates. These options include assigning and reassigning to different users, amending statuses, or canceling an order altogether. For more information, view our tutorials <u><a href=\"https:\/\/workforce.actsoft.com\/training\/reassigning-an-order\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-c01333a78ddc7b0cf .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-c01333a78ddc7b0cf .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-c01333a78ddc7b0cf\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"c01333a78ddc7b0cf\" role=\"button\" data-toggle=\"collapse\" data-target=\"#c01333a78ddc7b0cf\" href=\"#c01333a78ddc7b0cf\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can I add clients?<\/span><\/a><\/h4><\/div><div id=\"c01333a78ddc7b0cf\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Select Add New Client from the Clients tab. Enter the customer information and add a new client. Spreadsheets of clients can also be automatically imported using File Import. For more information, view our tutorials\u00a0<u><a href=\"https:\/\/workforce.actsoft.com\/training\/add-a-new-client\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-ca123bcb601823b7f .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-ca123bcb601823b7f .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-ca123bcb601823b7f\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"ca123bcb601823b7f\" role=\"button\" data-toggle=\"collapse\" data-target=\"#ca123bcb601823b7f\" href=\"#ca123bcb601823b7f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I create a new order and add a client while I\u2019m doing so?<\/span><\/a><\/h4><\/div><div id=\"ca123bcb601823b7f\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Yes! While building out the order, select New Client and complete the information. The customer will then be saved to your customer list as you continue finishing the order creation process. For more information, view our tutorials\u00a0<u><a href=\"https:\/\/workforce.actsoft.com\/training\/create-a-new-order\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-4d3e340a71e92569d .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-4d3e340a71e92569d .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-4d3e340a71e92569d\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"4d3e340a71e92569d\" role=\"button\" data-toggle=\"collapse\" data-target=\"#4d3e340a71e92569d\" href=\"#4d3e340a71e92569d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I create a new service or a new status?<\/span><\/a><\/h4><\/div><div id=\"4d3e340a71e92569d\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">From Administrative &gt; My Modules &gt; Dispatching, choose Edit and then select Module Settings. Click New Service Type or New Status Type to create new fields. Save your new fields, and they will then be ready for use when completing an order. For more information, view our tutorials <u><a href=\"https:\/\/workforce.actsoft.com\/training\/creating-a-new-order-status\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-e69789b982381a403 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-e69789b982381a403 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-e69789b982381a403\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"e69789b982381a403\" role=\"button\" data-toggle=\"collapse\" data-target=\"#e69789b982381a403\" href=\"#e69789b982381a403\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How does the Intra-Company Messaging feature work?<\/span><\/a><\/h4><\/div><div id=\"e69789b982381a403\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Use Intra-Company Messaging to view and send messages to other application via desktop-to-handset integration. Encore notifies you of new communications in two ways: The menu item will show the number of new messages in your inbox, and any messages that you receive while you have the application open will display briefly and then disappear. For more information, view our tutorials <u><a href=\"https:\/\/workforce.actsoft.com\/training\/getting-started-with-messaging\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-4f27e24538936d290 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-4f27e24538936d290 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-4f27e24538936d290\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"4f27e24538936d290\" role=\"button\" data-toggle=\"collapse\" data-target=\"#4f27e24538936d290\" href=\"#4f27e24538936d290\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I message both internally and externally using Intra-Company Messaging?<\/span><\/a><\/h4><\/div><div id=\"4f27e24538936d290\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">You can only communicate with users on the account who are also using the Intra-Company Messaging tool. It won\u2019t work as an email or text message to anyone who isn\u2019t using Encore. For more information, view our tutorials <u><a href=\"https:\/\/workforce.actsoft.com\/training\/compose-a-new-message-on-the-desktop\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-86b733447800b1037 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-86b733447800b1037 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-86b733447800b1037\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"86b733447800b1037\" role=\"button\" data-toggle=\"collapse\" data-target=\"#86b733447800b1037\" href=\"#86b733447800b1037\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is\/are the Tracking dashboard(s)?<\/span><\/a><\/h4><\/div><div id=\"86b733447800b1037\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">The dashboard(s) displays analytics on all tracked vehicles and devices. On the Summary Bar along the top, event data such as total stops, total trip time, and total mileage are displayed. In addition, summary data is shown below in panels. This Week is the default time period for displayed information on the dashboard. However, you can select the drop-down list at the top of your screen to designate another period of time. Select from: Today, Yesterday, This Week, Last Week, This Month, and Last Month. For more information, view our tutorials <u><a href=\"https:\/\/workforce.actsoft.com\/training\/tracking-dashboard\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-8e003c26621e3fb5c .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-8e003c26621e3fb5c .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-8e003c26621e3fb5c\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"8e003c26621e3fb5c\" role=\"button\" data-toggle=\"collapse\" data-target=\"#8e003c26621e3fb5c\" href=\"#8e003c26621e3fb5c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is Live View?<\/span><\/a><\/h4><\/div><div id=\"8e003c26621e3fb5c\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Live View allows you to see all near real-time information about your devices and users. You can view the last known locations, timekeeping statuses (if applicable), movement reports, and the amount of time passed since the last GPS update. Live View is accessible in the search function, the user list panel, and the map. For more information, view our tutorials <u><a href=\"https:\/\/workforce.actsoft.com\/training\/view-current-location\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-c8393445f2635fab5 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-c8393445f2635fab5 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-c8393445f2635fab5\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"c8393445f2635fab5\" role=\"button\" data-toggle=\"collapse\" data-target=\"#c8393445f2635fab5\" href=\"#c8393445f2635fab5\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What are Geofences?<\/span><\/a><\/h4><\/div><div id=\"c8393445f2635fab5\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Geofences are digital perimeters you define that are used to designate areas of interest, such as offices, job sites, or zones for employees to keep out of. Geofences can be established in either polygon or circular shapes and are found under the Intelligent Tracking menu. For more information, view our tutorials <u><a href=\"https:\/\/workforce.actsoft.com\/training\/\/create-a-new-geofence\/\">HERE<\/a><\/u>.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-322e0f3052d5fb460 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-322e0f3052d5fb460 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-322e0f3052d5fb460\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"322e0f3052d5fb460\" role=\"button\" data-toggle=\"collapse\" data-target=\"#322e0f3052d5fb460\" href=\"#322e0f3052d5fb460\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">In Tracking, what kind of reports are available?<\/span><\/a><\/h4><\/div><div id=\"322e0f3052d5fb460\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Under Tracking &gt; Reports, the available reports include: Stops Time and Mileage, Start and End Time, and Tracking Summary. For more information, view our tutorials <u><a href=\"https:\/\/workforce.actsoft.com\/training\/view-user-history\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-9b76173b0930d19a4 .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-9b76173b0930d19a4 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-9b76173b0930d19a4\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"9b76173b0930d19a4\" role=\"button\" data-toggle=\"collapse\" data-target=\"#9b76173b0930d19a4\" href=\"#9b76173b0930d19a4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What types of data can I track using Mobile Timekeeping?<\/span><\/a><\/h4><\/div><div id=\"9b76173b0930d19a4\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">The Mobile Timekeeping dashboard displays at-a-glance information about time worked by users in a chart-style layout. For more information, view our tutorials\u00a0<u><a href=\"https:\/\/workforce.actsoft.com\/training\/getting-started-with-timekeeping\/\">HERE<\/a><\/u>.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1044-1 .panel-de5f9b81051c42e1e .panel-title a{}.fusion-accordian  #accordion-1044-1 .panel-de5f9b81051c42e1e .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-de5f9b81051c42e1e\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"de5f9b81051c42e1e\" role=\"button\" data-toggle=\"collapse\" data-target=\"#de5f9b81051c42e1e\" href=\"#de5f9b81051c42e1e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What length of time does Encore store my information for?<\/span><\/a><\/h4><\/div><div id=\"de5f9b81051c42e1e\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">All customer data is housed on the portal for a rolling one-year period. However, extended storage is available for an extra cost.<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:40px;width:100%;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 40 !important;padding-right : 20 !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 20 !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:100% !important;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-3{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-1044","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>Have Questions About Encore? 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