5 Minutes With … Actsoft Sales

We recently launched a new series on our blog called “5 Minutes With …” Through this series, we want to give you a look at the inner workings at Actsoft. Since we’ve grown to learn so much about you and your businesses over the years, we want to give you a chance to learn a little more about us.

This week, we decided to sit down with a member of our team that is pivotal in making that first connection with you, our valued customers. Trae Robinson is a member of our sales team. As a sales executive, it’s his job to reach out to connect with customers and provide details about how our mobile solutions can help them.

What is your position with Actsoft?
Sales Accounting Executive

How long have you worked with the company?
Nine months.

Tell us a little about yourself.
I was born in Louisiana, graduated from USF (University of South Florida), and am a motorcycle enthusiast, Florida beach bum, and certified scuba diver. My favorite food is crab legs; favorite drink is bourbon. Something on my bucket list: camel racing in Dubai.

What does a typical day look like for you?
I contact cellphone carrier sales reps, run team meetings and customer presentations, answer pricing questions, send out email campaigns, and follow up with existing customers.

Describe a positive experience you’ve had on the sales floor.
There was a [new] customer who had a very tight implementation deadline because they were about to go on vacation for months. I was doubtful [at first] that we could meet the customer’s demands, [and was pleasantly] surprised at how quickly each department was able to step up and expedite the opportunity. The synergy from order processing, to accounting, to fulfillment, to [customer experience] was amazing. Actsoft is a well-oiled machine.

What types of challenges do you face and how do you overcome them?
Understanding the internal processing for creating accounts and orders. I research our documents and speak with resources [within Actsoft]. I also work with accounting, order processing, and revenue assurance to help better understand our processes.

In what ways have you grown since starting with Actsoft?
Working here has been incredible. I have been challenged to be more organized and to leverage technology to be more efficient. The Dream Achievers and Toastmasters programs have also been very instrumental in my development so far.

What advice would you give prospects looking to begin a career with Actsoft’s sales department?
Working in sales can be equal parts exhilarating, rewarding, and stressful. I believe anyone can be taught how to be a great salesperson, but it will take some effort. The skills you can learn in sales, like negotiation, persistence, building rapport, closing, and becoming an effective communicator — to name a few — can [also] be useful in your personal life. Understanding the sales process and how to build customer relationships is incredibly important, regardless of the career or industry you choose. The more intimidating or scary a position in sales may sound, the more you need to take one.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar



5 Tips for Delivering the Perfect Sales Pitch


On the Netflix original show “White Gold,” we’re introduced to Vincent Swan, a chap from Essex with no real ambition in life. He works a dead-end job he doesn’t care for, until finding his true calling: manipulating unwitting people into purchasing a product — in this case, home windows — they don’t really need, all for the sake of landing a sale and making that bonus.

The show, which takes place in the 80s, is a rather brutal depiction of the stereotypical image conjured up for so many people when they hear the moniker “salesman.” He’s decked out impeccably in the latest business attire, hair slicked back with no chance of mussing, and when he shows up at your front door, briefcase in hand, he doesn’t intend to leave without a signed bill of sale, no matter what extremes he needs to go to in order to succeed.

Needless to say, this Vincent character may see immediate results, but inevitably his tactic results in a plethora of not-so-pleasant repercussions. In the real world, beyond the ethical implications that come with this approach to sales, it’s just not even a sustainable method. Especially today. People are wise to the tricks of the trade. They put in their due diligence to study a company and product. And they don’t hand over their money needlessly. And they talk. Reputation is everything and nowadays, that “dirty” approach to sales is not acceptable.

Today, salespeople need to take a fully honest, transparent approach. They need to treat potential customers not just as commodities, but as people. And they should target those that actually have a need for what it is they’re selling. Following are a few tips to keep in mind to help make your next sales pitch a winner.

Know who you’re talking to.
Do your homework. Before you even think about sitting down to sell your product to a potential buyer, make sure you know who you’re talking to. For starters, know the names and positions of everyone you’ll be meeting with; on top of that, know what it is the company does, what their values are, and what is missing from their business (i.e. what you can do to help them out). The last thing you want is to go into a meeting blind.

Ditch the standard pitch.
Think about how you would feel if someone kicked off a meeting by unleashing a fury of information at you all at once. You’d probably feel overwhelmed, and at some point your eyes may start to gloss over. Instead, turn your pitch into a two-sided conversation. Use this meeting as a means to establish a relationship. Make it personal. Instead of listing off everything your product does, identify pain points and demonstrate how your product can alleviate their problems. All those other features are bonuses, once you’ve addressed the immediate needs (and wants). The value of the product is much more important than the function.

Ask the right questions.
Sure, you’ve done your research. But not everything is Googleable. Asking questions shows that you care about learning everything you can about their needs, and it gives you additional insight into just how good a fit your product is. Just make sure to choose your questions wisely, so you’re met with informative responses you can use, and not just a simple yes or no.

Consider potential objections.
What roadblocks might you encounter during your meeting? Consider the concerns that other people have shown in the past. Plan for any additional doubts that may arise along the way. (Maybe this company worked with someone offering a similar service in the past, and their experience was poor.) Have a string of responses at the ready. These types of questions will almost undoubtedly arise; if you can reply without missing a beat, rather than meeting them with silence or a quick shuffling through papers, you have a much better chance of alleviating their concerns.

Close with a commitment. 
In an ideal world, we’d all walk away from every pitch meeting with a signed deal. But it doesn’t always work that way. What you can do if your prospect is still on the fence by the end, is secure some sort of commitment. Whether it’s a promise to reflect on your proposal, or a preemptively scheduled plan to follow-up with a meeting or phone call, make sure this isn’t the end of the discussion.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar