25.03
2020

Tips for Communicating Efficiently While Working Away From the Office

Communicating efficiently is a big part of what makes an office properly function, but what happens in a remote work setting, when face-to-face conversations aren’t always realistic? Barriers to communication shouldn’t be a reason for productivity to lag when employees are performing work away from the office. Here are four ways that you can make connecting with your dispersed remote workers much easier, efficient, and productive, especially during a time like this.

Use voice calls, when necessary

Calling remote employees from time to time, rather than exclusively messaging or emailing them, adds a personalized touch and can even help transmit your positive company culture across long distances. Verbal check-ins with remote staff also provide an easier outlet for them to ask follow-up questions and gain clarification on certain tasks, if necessary.

Retain records of past conversations

To ensure that conversations remain on task and work-related, make sure you’re using a system of communication that records chat logs in near real-time. This can also be beneficial if an employee forgets something; they can simply refer back to a past conversation they had with their manager to be reminded of what’s needed next, potentially cutting out a lot of unnecessary back-and-forth. Note: If you’re looking for a solution to help your company with this, Encore, our flagship application, has an Intra-Company Messaging feature that enables you to connect with multiple remote employees at once, while also saving records of past conversations for your team to reference in the future.

Rely on a project management software

Planning out work using a project management software can greatly assist everyone in your organization with getting on the same page about the current standing of things. Assigning tasks by employee lets managers and employees know when a step along the way of completing the project is on hold and also who specifically is responsible for its pending status. If remote employees are able to visualize the individual steps in an assignment in a checklist-style format, as well as see whose turn it is to act next, they’re empowered to more effectively collaborate without the need to ask unnecessary questions.

Send information to multiple remote employees at once

It sounds obvious, but any time you need to reach out to remote employees about an assignment, always only identify those who are involved with it and communicate exclusively with them. Communicating only with those who have a part in the project gets it moving forward faster, while also helping to prevent inbox overload and wasted time for those in your organization who aren’t a part of it. Also, as mentioned previously, Encore’s Intra-Company Messaging feature allows companies to communicate with multiple remote employees at once via desktop-to-handset integration, serving as a faster, less cumbersome alternative to email. Ask us today how we at Actsoft can set your company up with this feature and optimize your team’s efficiency, particularly when it comes to remote communication.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

24.07
2018

Dispatching’s Important Role in Directing a Mobile Workforce

Effective communication between remote employees and management remains an essential ingredient to the upkeep of virtually any company’s daily business operations. For organizations with mobile workforces in particular, these connections are even more important. Administrators at corporate headquarters must conduct a symphony of efficiency when it comes to managing their remote employees, and a better way to orchestrate it is with Mobile Dispatching.

This tool allows businesses to send out new directives to remote workers wirelessly, all from the comfort of a centralized location. By tapping into the power of cell phones and other forms of mobile technology, Mobile Dispatching is able to notify employees in the field about new job instructions through web portal integration. At Actsoft, it’s an integral component to our powerful suite of business solutions.

We’ve carefully engineered one of the most effective Mobile Dispatching applications, taking into account both practicality and ease of use within our development process. Actsoft’s Mobile Dispatching system even displays the availabilities of dispersed staff members, giving administrators greater insight into their workforce’s daily activities.

Coordinating resources and employees alike is also easier than ever using our solutions’ Closest To feature. As new work locations are confirmed in the field, you’ll be able to identify the nearest workers to them and route labor based on proximity. With a tandem of Mobile Dispatching and Closest To, increase the efficiency of your business’s responsiveness to new customers, and save money on fuel costs by reducing unnecessary trips.

The advent of mobile workforces has created a need for smarter, simpler business solutions that remove confusion from the task of managing scattered staff. Allow Actsoft to help your business improve its on-the-fly communication through Mobile Dispatching, and eliminate the need for employees to return to your home office any time new instructions are given.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar