14.04
2020

Weathering the Storm: Sanitation Management During the Pandemic

Sanitation companies tasked with cleaning contaminated areas are more essential than ever right now in the fight to slow the spread of COVID-19. However, with an increase in public health awareness comes an increase in workload for these kinds of businesses, which can be especially tough to manage if they don’t currently have a workforce management solution in place. Thankfully, our all-in-one platform, Encore, is able to help cleaning businesses effectively keep their operations under control, even amid a rapid acceleration in demand for their services. These key features of Encore all work together to help sanitation companies like yours work both smarter and safer during this time.

Job Dispatching

For decontamination jobs that require your teams to switch and attend to more severely affected areas on the fly, use Encore’s Job Dispatching feature. Plan out job schedules in advance for certain employees, and if more staff are required at a new, more important location to help disinfect it, easily reroute your personnel as needed to reduce fuel costs and accomplish more work in the same amount of time.

GPS Tracking

GPS Tracking allows your administrators to create extra levels of both transparency and accountability in your workforce, particularly when it comes to critical situations such as the current pandemic. Use this feature to see the locations of clocked-in mobile employees, company vehicles, and sanitation equipment to verify that the correct locations are being serviced, as well as to help ensure staff remain on-task. Monitoring the physical locations of your company’s service vehicles and cleaning tools also adds another layer of security over the valuable things your business needs to successfully run.

Wireless Forms

Track completed work efficiently and electronically with Wireless Forms. Using this feature, it’s easy to create digital versions of all your sanitation company’s documents, such as health checklists, cleaning records, and even billing forms. Form Workflows also allows your staff to pass incomplete documents off digitally from one worker’s device to verify that proper decontamination protocols are being followed. Plus, employees can help lower their risk of accidentally passing on any dangerous contagions using this feature, as they can work together to complete forms by only sending and receiving documents from their individually assigned mobile devices.

In today’s climate, good management is all about resource maximization. Let Encore help your sanitation company make the most of its materials, spend less, stay safer, and serve the public more powerfully.

Have any questions on how Actsoft can help you?

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10.04
2020

Weathering the Storm: Healthcare Management During the Pandemic

It’s no secret that many heroes are braving public life to keep serving those of us who are self-quarantining. At the forefront of that fight are the many healthcare professionals helping to tend to patients affected by the COVID-19 pandemic.

We’re doing our part to help others as best as we can, which is why we want to discuss the ways our software can help those who are still in the field each day, working tirelessly to help flatten the curve. Our software can help healthcare officials complete their duties while also helping keep others as safe as possible. With the Vault version of our software, we’ve taken extra measures to boost the security of our software so that it supports HIPAA compliance, meaning you can be sure that each patient’s confidentiality is safeguarded.

Wireless Forms
By implementing our Wireless Forms, healthcare officials can collect important patient information and send it to administrators for processing without ever running the risk of exposing those in the back office — who may be working remotely or never actually have a need to see patients in person. This allows your “paperwork” to be processed as quickly as possible while minimizing risk.

Mobile Timekeeping
Additionally, to better track your hours, we can give healthcare workers the ability to do this using their mobile devices. So, if you’re a field worker helping patients, you don’t have to stop by the office to begin and end your day. (This not only helps keep administrators safer but also gives field workers more time to devote to the influx of patients.) Our Timekeeping functionality can also pair with many payroll programs, simplifying the payment process.

GPS Tracking
Keep your mobile team members safe by always tracking their whereabouts in near real-time. You’ll also be able to pull a historical breadcrumb trail to view their exact route while on the clock, so if anyone were to get sick, you can easily pull an accounting of where they were and for how long, helping to determine exposure levels.

Job Dispatching
Healthcare workers are exceptionally busy right now and some patients are experiencing worse conditions than others. Job Dispatching lets you assign new work orders to your field workers and/or rearrange the priority based on proximity or urgency. Workers will receive notices right on their mobile devices as updates arise, and administrators can later run reports to better determine how much time is needed for each patient so they can plan accordingly.

We hope that we can play even a small role in helping healthcare workers perform their truly heroic duties amid this pandemic. Working together, we know we’ll be able to make it through this.

Have any questions on how Actsoft can help you?

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08.04
2020

Weathering the Storm: Transportation Management During the Pandemic

While the current pandemic has created a drop-off in business for many companies, most that are considered ‘essential’ are working in overdrive right now. It’s been said that in many ways, the trucking industry is the backbone of the American economy, and with the goods that so many desperately need in high demand, companies that do commercial transport are working around the clock to keep grocery stores adequately stocked and the public supplied, as we continue to navigate through these unprecedented times together.

To help make things easier for transportation businesses, Actsoft’s all-in-one business solution, Encore, provides essential tools for greater efficiency and productivity. These features help with documentation and data collection in the field, making it simpler than ever to coordinate deliveries, even during a time where resources may be severely strained.

ELD

Our ELD solution is an add-on capability for Encore that’s powered by VisTracks. It helps your transportation business save valuable time by automatically documenting driver logs, as required by the Federal Motor Carrier Safety Administration (FMCSA). In addition to improving time management, ELD on Encore helps reduce accuracy errors when it comes to recordkeeping, reducing your company’s chances to incur expensive regulatory fines.

GPS Tracking

Encore’s multifaceted GPS Tracking feature is different from many other tracking solutions on the market because it’s capable of monitoring handsets, assets, and fleet vehicles. This gives you premier insight daily into the ways your delivery trucks and employees are operating. Plus, use Asset Tracking to keep tabs on cargo containers and better protect the valuable supplies inside them that need to be delivered.

Wireless Forms

Once a delivery has been completed, use Encore’s Wireless Forms feature to efficiently document status updates for management to see. Save on annual paper costs by allowing your transportation company’s administrators (who are back at headquarters) to receive these updates nearly instantly.

Job Dispatching

Make on the fly changes to delivery orders with Encore’s Job Dispatching feature. Any assignment adjustments that are made are automatically sent to drivers’ mobile devices, saving your drivers extra time and enhancing their task efficiency.

These four features of our end-to-end solution can truly improve the ways that your transportation company works. Times are tough, but with the power of Encore, you can save more resources for your team while continuing to powerfully serve those in need.

Have any questions on how Actsoft can help you?

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04.03
2020

All Industries With a Mobile Workforce Suffer From Four Well-Known “Illnesses”

Wasted Tripitis. Believed to be the major margin thief for suppliers, field service, and specialized trades.

  • How much could you save if you eliminated just 50 percent of wasted trips?
  • How much would you save if your employees could clock in and out electronically from the job site?
  • What if they could send every bit of information directly back to you from the field without having to fill out paperwork?

Waiting to Work Syndrome. Unproductive time drains resources.

  • There’s a logical order to things. A carpenter can’t trim until the drywall is up and painted. You don’t want flooring down before the painter is done.
  • How much time do you think you’d save if you could sequence the phases of a job so nobody is standing around, waiting?

LYME (Locate Your Missing Employee) Disease.  This needs no explanation. It’s very serious.

  • How often do you wonder where your employees are? Wouldn’t it be nice to just look at a map and see?
  • What if you could get an alert when they’re stopped for more than a specific amount of time?
  • What if a truck breaks down on the highway? A piece of equipment is lost or stolen? An employee is injured or in distress? Seconds count. GPS accuracy means improved response rates.

SWINE (So Where Is My Nearest Employee?) Flu. 

  • When a service call comes in, wouldn’t it be great to quickly deploy the closest resource?
  • How much better would it be if you could locate the nearest available employee with the matching skill set and equipment to do the job?

Actsoft is the antidote. In today’s competitive environment — with gas prices unstable and more of your workforce on the road — a little preventative medicine and some positive ROI won’t hurt!

Have any questions on how Actsoft can help you?

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27.02
2020

How Tracking Monitors Speed and Helps Reduce Fuel Consumption

Every day, organizations of all sizes dispatch delivery trucks, service vehicles, vans, passenger cars, and large trucks onto the streets and highways with one goal in mind: Get there as fast (and safely) as possible.

This sense of urgency can sometimes cause drivers to hurry to jobs, often exceeding posted speed limits. The negative side effects of this behavior are fairly obvious: Excessive speeding is dangerous, burns fuel needlessly, adds risk, and increases the expense of overall fleet operations.

The Environmental Protection Agency estimates that excessive speeding decreases fuel economy by up to 20 percent. Even in a small fleet of just 25 vehicles, saving 20 percent of fuel costs each year per vehicle quickly makes an impact. So you can imagine the dramatic impact it can have on larger fleets.

GPS and wireless technology have evolved to the point where vehicle tracking and fleet management technology leverages data such as satellite maps, traffic, and posted speed limits (in near real-time) to help organizations communicate, increase efficiencies, and track data such as fuel consumption, fuel efficiency, vehicle speed, and maintenance schedules. Leveraging this data to improve operational efficiency reduces fuel consumption and saves businesses thousands of dollars a year.

Implementing Encore’s solutions encourages drivers to practice safer driving habits because any unsafe practices are indisputably recorded and they will be held accountable. Once employees know you are monitoring their driving, speed, and gas mileage, they tend to take greater care in how they use company vehicles. This improved behavior saves fuel, reduces unsafe driving, and enhances a company’s reputation with the public.

Have any questions on how Actsoft can help you?

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12.02
2020

Your Vehicles Are Your Image

If you own a business and have a fleet of service vehicles, you know those vehicles are powerful moving advertisements. Once your logo and contact information is showcased, the vehicles are a direct representation of your company, and you as a business owner.

In the past, employers had no choice but to send their employees off each day and assume they would stick to the program. With today’s technology, Global Position Satellite (GPS) based systems can take care of the guesswork.

Ask yourself the following questions:

Are my employees safe drivers? It’s a fact: A monitored driver is a safer driver. Our solutions offer speed alerts which enable employers to keep tabs on driving habits. Alerts can also be set to let you know if your drivers have a habit of hard accelerating or braking, another sign of less-than-safe driving practices.

Are they sticking to the plan or route? Our vehicle-tracking software can help answer that question just by simply plugging one of our devices into a vehicle’s OBDII port (under the steering wheel). You can view a breadcrumb trail of your vehicle’s history, which helps for route optimization, an essential factor in lowering fuel consumption. An optimized route is a cheaper route!

You saw my vehicle where? Indeed, it has happened before. Imagine receiving a message from somebody one afternoon that one of your vehicles was spotted parked out front of a … questionable establishment. That’s not exactly the type of brand recognition you were going for when you plastered your business name and logo on your company’s fleet. This is where vehicle tracking, coupled with geofencing, comes in handy. Think of geofencing as an invisible fence that can protect your vehicles and your good name. If there is a specific zone or area you want your vehicle to stay in or out of, set it up and the software will alert you if those parameters are breached.

Your vehicles can speak volumes about your company; they can have a positive or negative impact, depending on the circumstances surrounding their drivers’ behaviors and locations. Don’t you want to make sure you’re sending the right message?

Have any questions on how Actsoft can help you?

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31.01
2020

Encore’s Adjustable Ping Rates: A Mission-Critical Lifesaver

We all know that GPS is a versatile technology that reshaped the way we do business. It gets drivers to job sites faster by directing them to the fastest, least-trafficked route. It enhances service experience by giving dispatchers the ability to update customers on the locations of drivers, giving them realistic arrival expectations. It can even come in handy from a legal standpoint, verifying worker locations at job sites if ever there is a dispute as to whether someone showed to do the work.

Another important functionality is the ability to monitor worker locations in near real-time. Not only does this help to ensure that worker accountability remains at max, but it can also help keep them safe while at remote jobs.

But what happens when you find yourself in a mission-critical situation? When waiting 60 seconds for employee location updates is no longer a viable option? Recognizing that there is a need for certain customers of ours to have more immediate location updates, we recently unveiled our latest feature: Adjustable Ping Rates.

Now, customers using Encore Vault can toggle the rates of their team’s individual location updates (pings) down to just a couple of seconds, giving administrators a much more accurate sense of exactly where everyone is.

Consider, for example, the ongoing battle against the devastating bushfires raging throughout vast swaths of land in Australia right now. Battling these infernos indisputably puts firefighters in an onslaught of precarious positions, especially given the unpredictability with such a battle. One sudden shift in the wind direction can change everything.

In a situation like this, administrators on the back end that are in charge of monitoring responder locations don’t benefit very much from location updates that come in once a minute. A lot can happen in that seemingly short time span. Toggling the ping rate down to just a couple of seconds paints a clearer picture and helps keep those in the field much safer.

It should be noted that increasing the frequency of these ping rates does have a direct effect on the battery lives of the field workers’ mobile devices, as well as data use, so be sure to take this into consideration and restore them back to their standard frequency once the emergency situation is resolved.

Of course, there are plenty of other circumstances in which this great new feature will come in handy, running the gamut from dire emergencies like the example given to the simple need or desire to keep a closer eye on activities.

If you’re using Encore Vault, you already have access to Adjustable Ping Rates. But if you’re not, or if you just want more information on how this new feature works, just give us a call; our experts are standing by to help you out.

Have any questions on how Actsoft can help you?

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21.01
2020

Communication is Key!

Actsoft aids in utility company response times.

As much as we would like to avoid it, accidents happen. Trees and power lines fall on roads, water pipes burst, and traffic lights go out. There isn’t much we can do about it except hope that the utility companies that handle the messes are well prepared. Responding quickly to emergencies, as well as communicating information efficiently, are two extremely important factors that make up a successful utility company. They’re both essential to help assure a timely response, and guarantees they have all the information needed to correct the problem.

Communication is key! Our solutions help utility companies by bridging the gap between the accident and the solution.

Actsoft combines GPS and wireless technology to maximize productivity.

  • Reduce response times in critical situations.
  • Date, time, and GPS location–stamped reports give indisputable proof of service.
  • Collect timely and accurate field data.
  • Provide factual data for regulatory and compliance reporting.
  • Send and receive accurate, up-to-the-minute updates and changes.
  • Reduce unproductive trips to the office.
  • Panic button notifies the office immediately in case of an emergency or dangerous situation.

Sometimes when we see the utility trucks on the side of the road with employees fast at work, we assume they just magically appear there. Not true. It takes a coordinated effort between the dispatchers and drivers to get each truck where they need to be. And that effort is made much easier with our software.

Have any questions on how Actsoft can help you?

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20.12
2019

Star Wars and Workforce Management

If you’re a science fiction fanatic, you undoubtedly know today marks the release of yet another installment in the enduring Star Wars franchise. “Star Wars: The Rise of Skywalker” is the ninth and final film produced in the epic space opera collectively known as The Skywalker Saga, the first of which dates all the way back to 1977. Without giving away too much, the beginning half of the film centers largely around central characters hopping from planet to planet as they attempt to track down an artifact that may prove to be a crucial piece in completing their mission.

Naturally, there’s a tremendous sense of urgency as they hurriedly attempt to track down this lost artifact, for which they only have a handful of clues to go by in order to find. And yet, the fates of countless worlds are in their hands. (If you want to know how the heroes fare, you’ll have to check out the movie for yourself; you won’t find any spoilers here.)

Imagine how much easier it would have been for the heroes to find their much-needed artifact if there was a means of easily tracking it down, without all that guesswork. Encore’s GPS Tracking capabilities allow you to keep tabs on your most important equipment — the things that are essential for you to complete your job on a day-to-day basis. So whenever you need to use something, you know exactly where it is, saving you from wasting time tracking it down or, worse, finding that it fell into the wrong hands.

Not only is GPS Tracking a great tool for safeguarding your valuable equipment, but it’s also the best way to watch over all your employees in the field. (Imagine how much easier it would have been for the heroes in “Star Wars” if they both had a simple solution for tracking down what they needed and for keeping tabs on their companions, too.) So whether you have all your people at one job site and want to make sure they stay there the entire time they’re on the clock, or they’re dispersed throughout multiple job sites, seeing exactly where they are is as simple as pulling up the solution’s dashboard.

What’s more, for both equipment and people, you can even take advantage of the Geofence feature and set up virtual boundaries around job sites. With these, alerts can be sent to your phone the minute a piece of equipment breaches the boundary, or whenever an employee does so during working hours.

Whether you’re an intergalactic troupe on a mission to save the galaxy, or a local business working hard to get the job done, efficiency is always the name of the game.

May the workforce be with you.

Have any questions on how Actsoft can help you?

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18.12
2019

Mobile Technology: 5 Ways Mobile Devices Can Improve Field Services

Nowadays, it de rigueur to see people of all ages walking around with the latest mobile device in tow. Little Johnny is busy playing games on his new tablet, while grandma is Facetiming with her loved ones. These devices are increasingly becoming more powerful, sleek, and easy to use. So why not use what’s hot and apply it to your business?

Chances are, if you own a service company, your techs in the field already own a smartphone, tablet, or both. Even if they’re one of the few that don’t own one, odds are they at least know how to use one. With mobile technology booming, why not utilize the power of these devices to increase your daily productivity?

1. Don’t Get Lost in the Shuffle
Route optimization is key when dispatching mobile workers. It is vital that drivers know both the address of their destination and a clear-cut way to get there. A good mobile device can intuitively provide driving directions and route alternatives which will get techs to job sites with ease.

2. The Early Bird Gets the Worm
No one likes to sit around and wait for the cable guy or electrician. Knowing exactly when a driver reaches a job site is imperative to a dispatcher’s workflow. With mobile technology, the home office has a bird’s-eye view of what is going on in the field. So when a customer calls, they can receive an accurate estimated time of arrival rather than a dreaded five-hour estimate.

3. Communication is Key
Every service company knows that jobs are not always cut and dry. Unexpected issues can arise, no matter the size of the job. With an effective mobile solution, workers can quickly alert the office of a new update in the schedule. Being able to communicate in near real-time is a benefit to both customer and technician. The office is alerted of the issue and can assist the technician by providing a resolution on the spot.

4. Clipboards are a Thing of the Past
Gone are the days of the bulky clipboard. No one wants to manage stacks of paperwork. Digital technology can eliminate paperwork and maximize efficiency. Can you imagine doing away with unnecessary trips to the office to pick up and drop off work orders? Now you can create wireless versions of your paper forms and take them on the road using something your company already has: mobile devices. This way, workers can collect information and signatures from customers and transmit data back to the office, without any delays or the worry of errors due to illegibility.

5. Prove It
The customer may always be right, but having the ability to prove the whereabouts of a technician through GPS check-in helps keep everyone honest. If a customer mentions that a tech was late to a job site, the dispatcher can quickly validate the exact arrival and departure time. Mobile devices also allow workers to capture photos, signatures, and proof of delivery and service.

It’s safe to say that smartphones and tablets are game changers in the world of field service. When technicians are armed with the tools that mobile devices offer, they are able to complete tasks more quickly, respond to customers more efficiently, and stay focused on their daily workload. If mobile devices make all that and more possible, isn’t it time that you tried one to help increase the efficiency of your business?

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar