04.03
2020

All Industries With a Mobile Workforce Suffer From Four Well-Known “Illnesses”

Wasted Tripitis. Believed to be the major margin thief for suppliers, field service, and specialized trades.

  • How much could you save if you eliminated just 50 percent of wasted trips?
  • How much would you save if your employees could clock in and out electronically from the job site?
  • What if they could send every bit of information directly back to you from the field without having to fill out paperwork?

Waiting to Work Syndrome. Unproductive time drains resources.

  • There’s a logical order to things. A carpenter can’t trim until the drywall is up and painted. You don’t want flooring down before the painter is done.
  • How much time do you think you’d save if you could sequence the phases of a job so nobody is standing around, waiting?

LYME (Locate Your Missing Employee) Disease.  This needs no explanation. It’s very serious.

  • How often do you wonder where your employees are? Wouldn’t it be nice to just look at a map and see?
  • What if you could get an alert when they’re stopped for more than a specific amount of time?
  • What if a truck breaks down on the highway? A piece of equipment is lost or stolen? An employee is injured or in distress? Seconds count. GPS accuracy means improved response rates.

SWINE (So Where Is My Nearest Employee?) Flu. 

  • When a service call comes in, wouldn’t it be great to quickly deploy the closest resource?
  • How much better would it be if you could locate the nearest available employee with the matching skill set and equipment to do the job?

Actsoft is the antidote. In today’s competitive environment — with gas prices unstable and more of your workforce on the road — a little preventative medicine and some positive ROI won’t hurt!

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

21.01
2020

Communication is Key!

Actsoft aids in utility company response times.

As much as we would like to avoid it, accidents happen. Trees and power lines fall on roads, water pipes burst, and traffic lights go out. There isn’t much we can do about it except hope that the utility companies that handle the messes are well prepared. Responding quickly to emergencies, as well as communicating information efficiently, are two extremely important factors that make up a successful utility company. They’re both essential to help assure a timely response, and guarantees they have all the information needed to correct the problem.

Communication is key! Our solutions help utility companies by bridging the gap between the accident and the solution.

Actsoft combines GPS and wireless technology to maximize productivity.

  • Reduce response times in critical situations.
  • Date, time, and GPS location–stamped reports give indisputable proof of service.
  • Collect timely and accurate field data.
  • Provide factual data for regulatory and compliance reporting.
  • Send and receive accurate, up-to-the-minute updates and changes.
  • Reduce unproductive trips to the office.
  • Panic button notifies the office immediately in case of an emergency or dangerous situation.

Sometimes when we see the utility trucks on the side of the road with employees fast at work, we assume they just magically appear there. Not true. It takes a coordinated effort between the dispatchers and drivers to get each truck where they need to be. And that effort is made much easier with our software.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

18.12
2019

Mobile Technology: 5 Ways Mobile Devices Can Improve Field Services

Nowadays, it de rigueur to see people of all ages walking around with the latest mobile device in tow. Little Johnny is busy playing games on his new tablet, while grandma is Facetiming with her loved ones. These devices are increasingly becoming more powerful, sleek, and easy to use. So why not use what’s hot and apply it to your business?

Chances are, if you own a service company, your techs in the field already own a smartphone, tablet, or both. Even if they’re one of the few that don’t own one, odds are they at least know how to use one. With mobile technology booming, why not utilize the power of these devices to increase your daily productivity?

1. Don’t Get Lost in the Shuffle
Route optimization is key when dispatching mobile workers. It is vital that drivers know both the address of their destination and a clear-cut way to get there. A good mobile device can intuitively provide driving directions and route alternatives which will get techs to job sites with ease.

2. The Early Bird Gets the Worm
No one likes to sit around and wait for the cable guy or electrician. Knowing exactly when a driver reaches a job site is imperative to a dispatcher’s workflow. With mobile technology, the home office has a bird’s-eye view of what is going on in the field. So when a customer calls, they can receive an accurate estimated time of arrival rather than a dreaded five-hour estimate.

3. Communication is Key
Every service company knows that jobs are not always cut and dry. Unexpected issues can arise, no matter the size of the job. With an effective mobile solution, workers can quickly alert the office of a new update in the schedule. Being able to communicate in near real-time is a benefit to both customer and technician. The office is alerted of the issue and can assist the technician by providing a resolution on the spot.

4. Clipboards are a Thing of the Past
Gone are the days of the bulky clipboard. No one wants to manage stacks of paperwork. Digital technology can eliminate paperwork and maximize efficiency. Can you imagine doing away with unnecessary trips to the office to pick up and drop off work orders? Now you can create wireless versions of your paper forms and take them on the road using something your company already has: mobile devices. This way, workers can collect information and signatures from customers and transmit data back to the office, without any delays or the worry of errors due to illegibility.

5. Prove It
The customer may always be right, but having the ability to prove the whereabouts of a technician through GPS check-in helps keep everyone honest. If a customer mentions that a tech was late to a job site, the dispatcher can quickly validate the exact arrival and departure time. Mobile devices also allow workers to capture photos, signatures, and proof of delivery and service.

It’s safe to say that smartphones and tablets are game changers in the world of field service. When technicians are armed with the tools that mobile devices offer, they are able to complete tasks more quickly, respond to customers more efficiently, and stay focused on their daily workload. If mobile devices make all that and more possible, isn’t it time that you tried one to help increase the efficiency of your business?

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

30.01
2019

The Importance of the Trucking Industry

The trucking industry is the backbone of the economy in the United States. With so much of the country’s goods transported across the U.S. in trucks, the industry is invaluable to the country. Nearly 70% of all the freight tonnage moved in the U.S. goes on trucks. This amounts to about 10.5 million tons moved each year, transported via some 3.5 million heavy-duty trucks that consume around 39 billion gallons of diesel fuel in the process. Needless to say, the trucking industry is a huge operation.

To keep America going the trucking industry needs everything to be reliable. Everything from the brakes to vehicle maintenance, knowing who’s behind the wheel of each vehicle to where each vehicle is at all time, is vital for all the fleet managers across the country to stay on top of. The industry calls for reliability in many different areas. We bring reliability to all different parts of a fleet.

With our solutions, company owners can set up maintenance alerts on vehicles. Having the ability to set up notifications for eliminates the guesswork for which ones need to be serviced and what specifically needs to be worked on. These alerts are a part of the reporting feature and can be included in a regular report emailed to management.

The alerts can be set up far in advance or created as needed, and they become even more helpful when used in conjunction with other alerts that keep management aware of driving behavior. Administration receives alerts when vehicles are excessively idling, speeding, hard accelerating or braking, in unauthorized locations, and if used off hours.

Knowing all the details of a vehicle’s usage helps decision-makers know if vehicle A should get a tire rotation, if vehicle B should be in line for a battery check, or if vehicle C needs some more coolant, all before the check-engine light comes on.

Our solutions do much more than just keep fleet owners on top of when their vehicles should be serviced. They provide a clear insight into the daily happenings within their fleet. They allow management to track the location of vehicles with GPS precision, set up alerts such as speeding and hard braking, and to know when a vehicle travels outside of a designated area. These notifications and metrics are put together in a report that can be viewed when needed or can be sent as a reoccurring report.

There are issues with fleets that even the best driver might let slip through the cracks, like idling, which can account for up to eight percent of fuel costs. For perspective, a truck that spends $70,000 a year on fuel is spending $5,600 of that on idling. Just ten seconds of idling uses more fuel than restarting the engine. Our solutions report idling to ensure every ounce of fuel is put toward getting the job done.

At Actsoft, we provide reliability throughout your fleet.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 FREE or Receive a Live Webinar

16.01
2019

Snapshot: What’s Hot in Fleet Management

Are You Unlocking Your Fleet’s Potential?

With a deluge of “business optimization” software and technology on the market today, it’s often difficult to decide what makes the most sense for your company’s needs. According to a Markets and Markets Research report, the fleet management market is expected to grow at a rate of 15.8 percent by 2022.

This can lead to not making a decision at all, which can eventually cost your company thousands of wasted dollars and hours. Or worse, it could lead to you paying for the wrong software, which you won’t use, while wasting money and time on training.

The best advice today? Choose a service that has proven results in your industry and is offered by a reliable company that not only produce a competent product, but also has a solid support structure in place.

For fleet-based companies, who depend on the efficiency of drivers and vehicles to keep costs down while providing a good product, tracking software is essential — and, more to the point, the results of said software. Generally, what you’re going to find is increased efficiency, more transparency between the office and the field, and reduced liability. When drivers know they’re accountable for how they’re driving as well as where they’re driving, bad habits begin to change or else managers can work with drivers to change them.

One public transportation system in Texas, STAR Transit, cited Actsoft solutions as boosting their efficiency by 50 percent. The operations manager of STAR, Ashley Ando, said, “For our industry, we have to track a lot of information on our usage and vehicles. The … software replaces the need to have a person tracking the vehicle information manually, which ultimately increases our fleet team’s efficiency.”

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

28.11
2018

Three Things Successful Fleet Managers Never Do

Managing a fleet of vehicles is a grand task for whoever decides to take it on. In addition to propelling their workforce to specific levels of productivity and efficiency, managers must also ensure the safety of their workforce and encourage the development of positive habits. Below are a few things successful fleet managers never do.

Complicate Fleet Maintenance
In order to maintain the integrity of your fleet, you have to ensure that vehicular maintenance is a simplified process. Complicated processes discourage employees from engaging in them. In this instance, overcomplicating a process will yield the negative result of not servicing your vehicles appropriately.

Make maintaining vehicles nearly effortless for your drivers. Set up reminders to communicate that the vehicles need to be attended to, therefore ensuring a properly maintained fleet.

Be Reactionary to Safety Hazards
Doing this, you assume a great deal of liability on your vehicles, their drivers, and your company as a whole. Not properly educating your drivers on how to address safety issues, or failing to equip them with safe vehicles, increases your company’s susceptibility to the fallout following an accident.

Instead, take a proactive approach toward safety issues. A multi-faceted endeavor, proactivity toward fleet safety includes the tracking of vehicle locations and the scheduling of maintenance alerts prior to service issues occurring. Setting clear guidelines for drivers to follow when facing an event that compromises their vehicle’s safety ensures their response is both quick and direct, reducing the negative impact these issues can have on your processes.

Establish Unclear, Vague, or No Expectations for Fleet Drivers
Failure to set attainable goals for your drivers is a surefire way to inhibit your company’s growth. Without clearly defined productivity expectations, your drivers have greater leeway to misuse company time and you have little-to-no means of holding them accountable.

It is in your best interest to convey what is expected of your driver’s performance. Setting up daily, weekly, and monthly goals give drivers a benchmark to accomplish while on the clock. Communicating that driver behaviors will also be measured is another way to ensure your fleet is operating at optimum efficiency. Speeding, hard accelerations, and hard braking all compound to negatively affect the vehicles within your fleet.

Acknowledging which approaches to fleet management work or not is crucial to the continued success of your own fleet. Learning from the mistakes and achievements of those around you is a proven method for circumventing the obstacles and losses your business can encounter without any form of guidance. Make sure to avoid these three things, and you are that much closer to success.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar