22.01
2020

Encore’s Dispatching Scheduler: The Solution to Work Order Inefficiencies

In one of last week’s blog posts, we discussed some of the difficulties a field service company faced without having a tool to plan out their mobile employees’ work orders in advance. In addition to productivity and brand reputation suffering due to confusions in scheduling, the company was also spending too much money on paper documents to instruct staff that were handwritten and, at times, illegible.

Our flagship workforce management software Encore now enables businesses to manage workloads ahead of time with its Dispatching Scheduler feature. Available exclusively to users of the solution’s Ultimate tier, the Dispatching Scheduler provides an easy, yet intuitive way for your team to plan out customer visits and increase its efficiency.

Features of Encore’s Dispatching Scheduler:

  • A color-coded dashboard that provides easy identification for work order progress.
  • The ability to create service delivery windows for employees dispatched to new customer locations.
  • A feature for reassigning pending orders to new workers on the fly.
  • Calendar and Schedule rows that display availabilities, last known employee locations, and current assignments.
  • The ability to see lists of unassigned orders and drag and drop them onto user schedules.


Encore’s Dispatching Scheduler dashboard.

Benefits of Encore’s Dispatching Scheduler:

  • Distribute workloads more evenly.
  • Optimize employee schedules for higher efficiency.
  • Save time and money with intuitive scheduling that helps to keep employees informed.
  • Provide customers with more accurate service delivery times.
  • Graphics-based scheduling allows your staff to work faster and more interactively.

When applied to the field service use case, it’s easy to see how this powerful new capability could instantly improve the company’s processes. Encore’s Dispatching Scheduler allowed the business’s mobile employees to have easy access to their daily schedules, eliminating unnecessary back-and-forth communication from the office to the field and giving them a much more accurate timeframe for service deliveries. Due to both an increase in productivity and efficiency with the Dispatching Scheduler, their business was able to save significant revenue and also increase its opportunities from a strengthened reputation amongst its customer base.

Have any questions on how Actsoft can help you?

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17.12
2019

Season’s Greetings From Actsoft and Our New Corporate Vision

The prosperity of our customers and business partners remains our highest priority here at Actsoft. This holiday season, we’d like to take a moment to thank each and every business we’ve had the chance to work with over the course of the past year, as well as restate our commitment to their successes both now and in the future.

We typically take this time of year to reflect on all of the efforts we’ve made in working on our solutions, individual customer experiences, and processes over the past few quarters to ensure they remained as positive as possible. Seeing what was most effective and striving to fill next year with even more of those moments is a key principle for our team. It’s also an exciting time for us during the holiday season because of our return to the drawing board, as we begin to conceptualize future enhancements to our mobile resource management applications.

Heading into 2020, we’re looking to collect even more crucial feedback from our customers and design software to match it, providing businesses with even more tools that they can use to gain an edge in their respective markets. We’ve also worked hard to compose a new vision statement for 2020 that speaks more directly to our recently refined corporate focus, development strategy, and dedication to customer success.

Our vision:

We foster lasting relationships, empowering the Actsoft community with creative business solutions that promote a more prosperous and productive economy.

Now that we’re equipped with a new vision statement, Actsoft’s overall business philosophy is more effectively aligned with the needs of the customer and partner relationships we service on a daily basis. Our unwavering commitment to helping your team achieve its maximum potential remains as strong as ever heading into the new decade.

May your workforce be filled with success this season and into the future!

Have any questions on how Actsoft can help you?

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11.03
2019

Feature Study: Job Dispatching on Encore

To continue our series of feature studies, next we’ll look at Encore’s Job Dispatching feature, and what it can do for businesses of any size. This aspect of the solution helps employees make the most of their time in the field during working hours by making communication and team coordination easier to accomplish.

Administrators at company headquarters can use Job Dispatching to reroute mobile staff on the fly. They’re able to see the near real-time positions of workers in the field and direct the nearest ones with open availability to new tasks. In addition to strengthening connectivity, this feature helps businesses save money by helping them improve time management. Making efficient use of the hours in a typical workday is a balancing act, and it’s one that directly impacts productivity. By using Job Dispatching to direct, change workflows, and stay in contact with mobile employees, businesses with remote workforces can ensure that their scheduling remains optimized.

If your employees are able to reach new work locations quicker, customer satisfaction can also increase. Job Dispatching works in tandem with GPS Tracking to make finding and sending out the nearest available worker simpler, allowing them to accelerate their response times to new tasks. Use these features together to help enhance the reputation of your brand to customers even more, while potentially increasing revenue at the same time.

The task of communicating out new instructions effectively to remote workers can be difficult if the right tools aren’t being used, but for all things mobile resource management, there’s Job Dispatching on Encore. See how this feature can help companies like yours today with a free live demo.

Have any questions on how Actsoft can help you?

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04.10
2018

Industry Spotlight: Actsoft Solutions in Professional Service

Conveying a brand of expertise is vital in the professional service industry. Professionalism must be marketed as an essential ingredient of business, particularly for companies that deal in realty, security, or insurance, as it fortifies trust, something that inevitably leads to customer loyalty.

Actsoft takes pride in developing solutions that help businesses enhance the efficiency and positive image of companies to consumers. Using our digital tools, send a message of professionalism every single time your organization interacts with clients, and organize your team’s processes with ease.

Enhancing your organization with Encore

Branding matters, regardless of what type of service your company provides. With Actsoft’s Encore solution, your professional service business can create a customized management application of its own, complete with personalized logos and hand-selected color combinations to match your company’s aesthetic. On the functionality side, Encore bridges the gaps between your remote employees’ mobile devices and your office’s desktop computers, connecting the field to headquarters seamlessly. Select only the features and modules that specifically fit your business’s needs, and direct your mobile workforce effortlessly.

Wireless Forms

With Wireless Forms, you can create custom digital versions of all of your company’s documents, and have remote employees fill them out using mobile devices. This feature simplifies the process of form completion through decision logic, which only presents relevant fields of the document to fill out, based on an employee’s previous answers. Form Workflows, a new addition to Wireless Forms also empowers your team to work together by letting specific users complete portions of a wireless form, and then send it electronically from one person to another until it’s finished. Save time, money, and resources using the power of this tool, while fostering the consistency of your brand as well.

Mobile Timekeeping

Fulfilling the needs of customers remains a high priority for any service-providing company. Mobile Timekeeping helps your remote staff reach clients quicker than ever, by allowing them to clock in directly from the field using a smartphone or tablet. Through accurate timesheets and shortened response times to customers, you can further standardize your company’s operations, help your team buy in even more to a culture of professionalism, and save money by reducing unnecessary overtime hours.

Call (888) 732-6638 or Receive a Live Webinar

 

16.01
2018

Why Customer Experience Rocks!

 

Having a quality customer experience team is one of the most essential factors to the success of any modern company. No matter what type of product or service your team sells, maintaining easy accessibility to your customer base and providing quality assistance to it is one of the best ways to retain business and also expand to new prospects.

Offering helpful, readily-available aid to customers who currently use your business’ product or service is a great way to ensure that they stay with your business, rather than turning to one of your competitors. After all, if a customer doesn’t know how to use your product or service, they likely won’t continue paying for it for very long. In fact, according to Gartner Surveys, 89% of companies now expect to differentiate themselves from their competitors primarily using customer experience. This figure is up nearly 53% from 2012, confirming that many modern businesses are becoming increasingly reliant on enhancing the customer’s experience to drive their respective revenue flows.

Another valuable aspect of establishing a reputable customer experience department is that it can provide an outlet to facilitate noteworthy feedback on behalf of your current customer base. Listening to customer suggestions and adjusting your services accordingly via updates or other methods of improvement can make for products that are even more finely tuned to the desires of your clients, which is never a bad thing for business. In turn, both your business and your loyal customers will reap rewards.

Now that some of the benefits of providing a quality customer experience have been briefly outlined, it’s also important to note that person-to-person communication is key in the customer experience department of any profitable corporation. Customers feel less like a number and more like a human when they are easily able to express their thoughts to a live representative who is extensively trained on the company’s products. In this way, your advisors can empathize with the people making up your customer base, something that is crucial to fostering trustworthy relationships and more efficient problem solving.

“Having ‘trusted advisors’ instead of ‘service agents’ is a big key to delivering exceptional Customer Experiences,” says David Knight, Actsoft’s Vice President of Customer Experience. “Once you have trusted advisors, their primary mission should be to practice “value-nurturing” during every customer interaction. This will increase product usage and grow customer lifetime value.”

Actsoft’s Customer Experience department prides itself on delivering exceptional customer experiences. Knight’s team delivers trustworthy information to customers in the most personable and informative fashions possible. Actsoft stays one-step ahead in the Customer Experience space because they leverage product knowledge, insight about the customer’s workflows and customer experience best practices to ensure that every customer receives friendly, personalized, and high quality services.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar