22.01
2020

Encore’s Dispatching Scheduler: The Solution to Work Order Inefficiencies

In one of last week’s blog posts, we discussed some of the difficulties a field service company faced without having a tool to plan out their mobile employees’ work orders in advance. In addition to productivity and brand reputation suffering due to confusions in scheduling, the company was also spending too much money on paper documents to instruct staff that were handwritten and, at times, illegible.

Our flagship workforce management software Encore now enables businesses to manage workloads ahead of time with its Dispatching Scheduler feature. Available exclusively to users of the solution’s Ultimate tier, the Dispatching Scheduler provides an easy, yet intuitive way for your team to plan out customer visits and increase its efficiency.

Features of Encore’s Dispatching Scheduler:

  • A color-coded dashboard that provides easy identification for work order progress.
  • The ability to create service delivery windows for employees dispatched to new customer locations.
  • A feature for reassigning pending orders to new workers on the fly.
  • Calendar and Schedule rows that display availabilities, last known employee locations, and current assignments.
  • The ability to see lists of unassigned orders and drag and drop them onto user schedules.


Encore’s Dispatching Scheduler dashboard.

Benefits of Encore’s Dispatching Scheduler:

  • Distribute workloads more evenly.
  • Optimize employee schedules for higher efficiency.
  • Save time and money with intuitive scheduling that helps to keep employees informed.
  • Provide customers with more accurate service delivery times.
  • Graphics-based scheduling allows your staff to work faster and more interactively.

When applied to the field service use case, it’s easy to see how this powerful new capability could instantly improve the company’s processes. Encore’s Dispatching Scheduler allowed the business’s mobile employees to have easy access to their daily schedules, eliminating unnecessary back-and-forth communication from the office to the field and giving them a much more accurate timeframe for service deliveries. Due to both an increase in productivity and efficiency with the Dispatching Scheduler, their business was able to save significant revenue and also increase its opportunities from a strengthened reputation amongst its customer base.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

20.02
2019

3 Ways Encore’s Traffic Overlay Feature Benefits Businesses

At Actsoft, we’re constantly pushing the boundaries of what our applications can do so you can continue to witness high returns on investment. We do this by adding capabilities on a quarterly basis and rolling out enhancements to our application that refine the power of our existing features, creating new ways for you to improve your business plan.

Traffic Overlay is an enhancement we recently made to Encore’s GPS Tracking feature. Providing color-coded glimpses into near real-time traffic patterns, Traffic Overlay helps your supervisors identify and plan for drivers to take routes that are least affected by roadway congestion. Here are some of the key benefits this tool can provide to businesses like yours:

Less idle time

Use Traffic Overlay to reduce the amount of idle time that your company’s drivers must deal with by having them avoid high congestion areas, whenever it may be possible. As sitting idle in traffic takes a toll on the long-term performance of your vehicles and puts unnecessary stress on your remote employees, keeping your fleet mobile can improve equipment longevity and the mental health of your staff.

Faster response times

The time of both your employees and customers is valuable, especially during critical situations. Use Traffic Overlay to enhance punctuality across your workforce and fulfill the needs of your clientele faster, on average. Dispatchers can use the feature to see what routes are clearest, helping field employees get to the job sites they need to be at quickly.

Lower fuel costs

It’s obvious that a 30-minute drive with open roadways is going to burn less gasoline than an hour-long trip spent mostly in bumper-to-bumper traffic. When played out over the course of a year, this disparity can cause your business’s fuel costs to soar if the most efficient routes aren’t being selected beforehand. Traffic Overlay allows your team to increase its savings by displaying congestion levels in near real-time, making it easy to pick routes that are optimal.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

18.09
2018

Industry Spotlight: Actsoft Solutions in Utilities

Utility companies are able to use a variety of Actsoft solutions to streamline their workflows, and ensure that they’re getting the most out of everyday operations. Businesses dealing in water, HVAC servicing, electrical repair, and plumbing almost exclusively conduct daily work at remote locations, which can open up a world of possibilities for breaks in connectivity to occur. The reliability of a business solution then becomes vital, if management teams are to establish and maintain solid communication with their mobile technicians.

Features of Actsoft solutions like GPS Tracking, Dispatching, and Wireless Forms are all readily applicable to the utilities industry, collectively providing extra efficiency to daily operations. Here’s how utilities businesses can benefit from these particular tools:

GPS Tracking

With GPS Tracking, utilities companies can know the near real-time positions of their scattered employees on the fly. This feature is a versatile one that functions seamlessly with other Actsoft tools, leaving workforces more equipped than ever to handle the unexpected. GPS monitoring of employees, fleet vehicles, and assets can enhance safety for workers, better safeguard business equipment, and make team coordination a breeze to sustain.

Dispatching

This feature enables businesses to redirect their field techs to new job locations on the fly via electronic communication. Managers can perceive the locations of their organization’s mobile employees in near real-time, and identify the closest available staff members to new work sites.

Quick response times to critical situations like pipe breaks, electrical failures, and water stoppages are integral to providing the best possible service to your customers. If your company was equipped with a solution for helping staff identify and reach new jobs as efficiently as possible, what more could it accomplish?

Wireless Forms

Receiving vital paperwork back from the field in a timely manner is another pain point for many organizations, as it’s often times impractical and costly to deal with. For companies that choose to use Actsoft’s Wireless Forms solution, however, documentation is kept streamlined via the power of digital systems. Employees of utilities companies can fill out custom work orders and billing documents from the convenience of mobile devices, saving time, money, and resources daily.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar