04.03
2020

All Industries With a Mobile Workforce Suffer From Four Well-Known “Illnesses”

Wasted Tripitis. Believed to be the major margin thief for suppliers, field service, and specialized trades.

  • How much could you save if you eliminated just 50 percent of wasted trips?
  • How much would you save if your employees could clock in and out electronically from the job site?
  • What if they could send every bit of information directly back to you from the field without having to fill out paperwork?

Waiting to Work Syndrome. Unproductive time drains resources.

  • There’s a logical order to things. A carpenter can’t trim until the drywall is up and painted. You don’t want flooring down before the painter is done.
  • How much time do you think you’d save if you could sequence the phases of a job so nobody is standing around, waiting?

LYME (Locate Your Missing Employee) Disease.  This needs no explanation. It’s very serious.

  • How often do you wonder where your employees are? Wouldn’t it be nice to just look at a map and see?
  • What if you could get an alert when they’re stopped for more than a specific amount of time?
  • What if a truck breaks down on the highway? A piece of equipment is lost or stolen? An employee is injured or in distress? Seconds count. GPS accuracy means improved response rates.

SWINE (So Where Is My Nearest Employee?) Flu. 

  • When a service call comes in, wouldn’t it be great to quickly deploy the closest resource?
  • How much better would it be if you could locate the nearest available employee with the matching skill set and equipment to do the job?

Actsoft is the antidote. In today’s competitive environment — with gas prices unstable and more of your workforce on the road — a little preventative medicine and some positive ROI won’t hurt!

Have any questions on how Actsoft can help you?

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21.01
2020

Communication is Key!

Actsoft aids in utility company response times.

As much as we would like to avoid it, accidents happen. Trees and power lines fall on roads, water pipes burst, and traffic lights go out. There isn’t much we can do about it except hope that the utility companies that handle the messes are well prepared. Responding quickly to emergencies, as well as communicating information efficiently, are two extremely important factors that make up a successful utility company. They’re both essential to help assure a timely response, and guarantees they have all the information needed to correct the problem.

Communication is key! Our solutions help utility companies by bridging the gap between the accident and the solution.

Actsoft combines GPS and wireless technology to maximize productivity.

  • Reduce response times in critical situations.
  • Date, time, and GPS location–stamped reports give indisputable proof of service.
  • Collect timely and accurate field data.
  • Provide factual data for regulatory and compliance reporting.
  • Send and receive accurate, up-to-the-minute updates and changes.
  • Reduce unproductive trips to the office.
  • Panic button notifies the office immediately in case of an emergency or dangerous situation.

Sometimes when we see the utility trucks on the side of the road with employees fast at work, we assume they just magically appear there. Not true. It takes a coordinated effort between the dispatchers and drivers to get each truck where they need to be. And that effort is made much easier with our software.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

15.01
2020

Field Service Scheduling: Dispatchers Hold The Keys To Success

In order for a business to be successful, employees need to work together as a unit. For field service companies, the dispatcher plays a vital role, fulfilling customer expectations while monitoring operations and workflow. Dispatchers must respond to critical situations, ensuring that every job site has an available worker and that all units are functioning at maximum efficiency and all services are performed in a timely manner.

One way dispatchers can stay organized is to incorporate a field service planning or scheduling technology. Automating the scheduling process enables dispatchers to support more workers and deliver a better overall experience for the customer.

Field Technologies Online explains how the role of automation and its three associated technologies can be summed up:

“Three technologies are required to provide first-class service and allow a single dispatcher to support up to 100 service techs. First, there must be an enterprise software system in place that contains critical data, including work order information, customer and contract details — including SLAs — and information about the technicians themselves. Second, service technicians whose routes may change during the day need a mobile device (smartphone, pad, or specialized device). Finally, there must be a scheduling optimization engine that is as responsive to schedule changes as your business needs it to be. If routes change dynamically or in instances where you have very demanding SLAs, then a scheduling optimization engine that cannot respond in near real-time or plans the route in batch, is simply inadequate.”

The work of a dispatcher is multi-faceted. Routes and schedules are ever changing, resulting in the need for an automated process. The use of a scheduling tool significantly decreases the amount of time it would take even the most experienced dispatcher to deploy a work crew. This increase in efficiency markedly improves customer service and provides critical support to technicians in the field.

Have any questions on how Actsoft can help you?

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10.09
2019

The Benefits of Encore Vault’s EVV Solution

We’ve already discussed the upcoming Electronic Visit Verification (EVV) mandates that mobile healthcare companies must eventually have an answer for, but aside from just simple compliance, what are some of the extra benefits that an EVV system can provide your workforce with?

From a perspective of running the most efficient mobile healthcare operation possible, taking advantage of an EVV solution’s feature set is nearly as essential as remaining in regulatory compliance. After all, if you’re paying for an EVV solution, it’s wise to use it for the most possible enhancements to your business, while it helps your team stay in line at the same time. Our EVV solution, offered through Encore Vault, is designed to provide your organization with a treasure trove of features and valuable benefits for upgraded operations, including:

Verification of delivered services

It’s within the acronym, and it’s perhaps the most important aspect of our EVV solution: Verification. An ability to document and save data about patient visits made by your mobile medical staff is crucial for success, and in addition to helping track service quality, it can offer your team greater protection, as well as a dynamic new way to submit information.

Redirecting mobile nurses with ease

For mobile healthcare teams that must make multiple trips to different clients daily, the ability to schedule and reroute staff members on the fly can make things infinitely easier. Encore Vault EVV helps your business save fuel, reach patients quicker during emergency situations, and see the near real-time GPS positions of its personnel during working hours.

Helping eliminate insurance fraud and reducing overbilling

Recorded histories of patient visitations with accompanying location markers can help enhance the quality of your healthcare company’s reputation amongst its clientele by fostering consistency. With our application’s ability to notate precise start and stop times for delivered services, you can also help eliminate falsified claims and boost the accuracy of submitted logs.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

12.02
2019

How Sports Dynasties Are Similar to Elite Workforces

One thing that all sports dynasties have in common is that they’re dedicated to maintaining a standard of excellence every single season. Regardless of what sport they’re dominating year in and year out, a combination of elite talent, strong leadership from the coaching staff, and championship-level teamwork are the primary traits responsible for putting the team in a constant position of title contention.

Players on a dynastic team sustain this kind of success by buying in fully to a winning culture, holding themselves and their teammates accountable on a performance-by-performance basis. It’s no secret that it takes hard work to remain at the top, and the same can be said for the employees that comprise an elite mobile workforce.

While you’ve likely acquired all the talent needed to build a productive team, certain inefficiencies in communication and coordination can end up holding your workforce back from becoming the best version of itself possible. Actsoft’s business solutions are designed to help your team achieve and sustain an elite level of performance, so that it can remain a competitive force both now and for years to come.

Communicating on the fly with mobile employees is crucial when it comes to managing efficiently and empowering your staff. By using our solutions to redirect your workers and ensure that every task is being taken care of, you can enhance the reputability of your brand, serve your customers better, and even save money in the process. These benefits help to optimize your business and provide you with a consistent return on investment.

Just as every professional sports franchise has the goal of building an organization that wins championships, your company can use resources like ours to develop a winning team. With Actsoft solutions, kickstart a dynasty of efficiency for your mobile workforce, and help it ascend from an effective level to a truly elite one.

 

Have any questions on how Actsoft can help you?

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23.01
2018

Benefits and Reasons for Travel

Whether scaling the frosty peaks of Aspen, Colorado or becoming immersed in the bustling metropolitan life of Shanghai, China, travel at its most basic form is something that can be immensely beneficial to an individual’s well-being.

People’s motives for traveling vary. Some do it to relax or to learn about new things in the form of taking a vacation, while others may need to take trips at certain times for work-related reasons or to see family. Either way, getting tastes of new scenery and being exposed to new cultures by changing your geography can improve aspects of work life and personal life alike. Perhaps the largest benefit of traveling is that it can make you better-rounded as an individual, which can positively reflect workplace diversity and impact the many different relationships you might share with others on a daily basis.

In a business sense, employees and CEOs alike may need to travel for work in vocational fields such as finance or sales, and even different forms of entrepreneurial work may warrant excursions for networking events or other reasons. However, for entrepreneurs, owners of companies, and managers, traveling while still having to manage business back home can be difficult to do if the right resources aren’t being used. Thankfully, Actsoft’s mobile resource management solutions are readily available to help travelers maintain control of their companies while they are away from the office.

Actsoft’s solutions can transition some aspects of your business such as report running to an automated, preset schedule. This makes managing your company an easier task to accomplish. Implementation of scheduled reports ensures that valuable data is automatically sent to the right people in your organization on a daily or a weekly basis, and it can save you time and revenue, especially while traveling.

If the roles are reversed and some of your employees are away on a business trip while you remain back at the office, the wireless forms feature can prove to be incredibly useful. Wireless forms can be used to construct travel expense reports for business trips, giving your employees away from the office the power to document their company-funded spending after every single purchase in real time. The form builder’s Camera feature allows employees to take pictures of receipts, rather than forcing them to manually fill out and calculate each individual purchase onto a handwritten form. This also can keep a clean backup record of all business-paid receipts if some become displaced during the entirety of the employees’ trip.

Traveling can help an individual expand their social, cultural, and geographic horizons, no matter their purpose for doing so. However, for those who travel predominantly for work-related reasons, Actsoft’s wireless forms and scheduled reports technology can combine to make managing business while away from the office as streamlined as possible.

 

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar