28.01
2020

Encore’s Web Forms: A Key Tool for Streamlining Data Collection

In a previous enhancement to Encore, we released Form Workflows, a feature that allows one of your mobile employees in the field to begin filling out a digital document and then send it in a chain of command to other staff members for completion. Now, we’ve improved this functionality even further with Web Forms.

Available exclusively to users of Encore’s Ultimate tier, Web Forms provides the administrators at your company’s home office with the ability to start completing an electronic form on a desktop computer. They can then easily transfer it to your mobile workers in the field, saving time and making data collection far easier for your team. Employees away from the office can also start a document and send it back to the office for finalization on a desktop.

Benefits of Web Forms:

  • Implement command chains for forms in order to improve team collaboration.
  • Decrease paperwork costs and the time it takes to pass and collect information even further.
  • Improve productivity, accountability, and versatility with efficient, customer-friendly documentation that can be processed multiple different ways.
  • Set payment authorization workflows that automatically redirect certain expense limits to decision-makers.

A good example of Web Forms in action would be in the case of an HVAC company sending out mobile technicians to customer homes to fix broken air conditioning units. Rather than having the field employee begin a digital maintenance form from scratch and unnecessarily waste time inputting information, they can begin making their repairs earlier, with office personnel filling in any preliminary data while the tech drives to the job site.

For other types of businesses where purchase orders are more common, an employee can use Web Forms to begin filling out a purchase request document at company headquarters that will automatically redirect to a designated manager’s mobile device for review, even if that manager is currently away from the office. By helping to bring the dispersed parts of your workforce closer together, use Encore and its new Web Forms feature to improve cohesiveness and cost efficiency across your entire operation.

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22.01
2020

Encore’s Dispatching Scheduler: The Solution to Work Order Inefficiencies

In one of last week’s blog posts, we discussed some of the difficulties a field service company faced without having a tool to plan out their mobile employees’ work orders in advance. In addition to productivity and brand reputation suffering due to confusions in scheduling, the company was also spending too much money on paper documents to instruct staff that were handwritten and, at times, illegible.

Our flagship workforce management software Encore now enables businesses to manage workloads ahead of time with its Dispatching Scheduler feature. Available exclusively to users of the solution’s Ultimate tier, the Dispatching Scheduler provides an easy, yet intuitive way for your team to plan out customer visits and increase its efficiency.

Features of Encore’s Dispatching Scheduler:

  • A color-coded dashboard that provides easy identification for work order progress.
  • The ability to create service delivery windows for employees dispatched to new customer locations.
  • A feature for reassigning pending orders to new workers on the fly.
  • Calendar and Schedule rows that display availabilities, last known employee locations, and current assignments.
  • The ability to see lists of unassigned orders and drag and drop them onto user schedules.


Encore’s Dispatching Scheduler dashboard.

Benefits of Encore’s Dispatching Scheduler:

  • Distribute workloads more evenly.
  • Optimize employee schedules for higher efficiency.
  • Save time and money with intuitive scheduling that helps to keep employees informed.
  • Provide customers with more accurate service delivery times.
  • Graphics-based scheduling allows your staff to work faster and more interactively.

When applied to the field service use case, it’s easy to see how this powerful new capability could instantly improve the company’s processes. Encore’s Dispatching Scheduler allowed the business’s mobile employees to have easy access to their daily schedules, eliminating unnecessary back-and-forth communication from the office to the field and giving them a much more accurate timeframe for service deliveries. Due to both an increase in productivity and efficiency with the Dispatching Scheduler, their business was able to save significant revenue and also increase its opportunities from a strengthened reputation amongst its customer base.

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14.01
2020

How Workforce Productivity Can Suffer Without a Solution for Scheduling

For companies with a mobile workforce, coordination and efficient dispatching are key. However, a business’s productivity and finances can both suffer if work orders aren’t scheduled in advance.

For example, a field service company experienced multiple issues with their dispatching process, as they didn’t have a way to effectively plan out customer visits by their mobile employees. Their team relied on a workforce management application that allowed them to make changes to staff assignments on the fly, but the software lacked a solution for scheduling jobs in advance. This led to a reduction in productivity, as time was being unnecessarily wasted during constant back-and-forth communication from the office to the field. Customers of the business were also becoming increasingly frustrated due to service delivery windows that were either inaccurate or too vague.

The field service company was also spending too much revenue on paper costs and manually printed schedules that were difficult to read and only available to be seen at the office. Once out and driving to customer locations, their staff were required to make calls back to a single dispatcher at company headquarters to receive further instructions, as they had no way to view their schedules from a mobile device. All of these inefficiencies combined to present their workforce with a barrier to optimized productivity and savings.

Stay tuned for the solution to this problem in next week’s blog post.

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07.01
2020

Ways to Optimize Your Company’s Communication

Communication is essential to good business, and if it’s a skill that’s suffering at your workplace, there are undoubtedly hidden costs that come into play. Poor communication can result in lowered morale at best, and incredibly costly mistakes at worst. In fact, according to The Holmes Report, the total cost of ineffective communication for 400 surveyed companies with at least 100,000 employees was a staggering $37 billion. Given these potentially catastrophic results, here are four steps you can take to make sure your organization is firing on all cylinders when it comes to efficiency and clear directives.

Ensure proper email etiquette is in place.

Even something as simple as training your employees with a quick, 10-minute video on best practices for email communication is a great way to help verify that things are conveyed clearly, concisely, and professionally. Also, emphasize the importance of spelling and grammar checks across your organization; whether it’s responding internally to a coworker or manager, or externally to a business customer, it’s always important to ensure that communications remain accurate so that respect for the recipient is consistently upheld.

Schedule meetings that are actually productive.

Meetings that accomplish nothing are more than just a waste of time; they can harm workforce productivity if they’re taking people away from their work and nothing’s being done. To mitigate this, define a handful of specific goals that the meeting needs to accomplish prior to its start time, and once those goals are all accomplished, end the meeting promptly. This helps everyone remain focused on finding solutions, rather than on arbitrary conversations. Asking the individuals in the meeting for feedback about your strategies also welcomes additional diversity to the discussion, which is another essential element to good workplace communication.

Implement an efficient chain of command.

For certain forms of internal communication, such as purchase order or product collateral requests, it’s always a smart idea to establish protocols. Following standard operating procedures enables your team members to reach out to the correct individuals for these requests from the start, eliminate unnecessary back-and-forth, and ensure that the correct materials are received expediently.

Use Encore to coordinate with employees that work away from the office.

Our flagship mobile application, Encore, can help you more efficiently communicate with your internal and mobile staff by allowing your administrators to send out new instructions to them on the fly, receive collected data from the field digitally, and more. As the most powerful solution listed here for helping keep your communication inefficiencies to a minimum, Encore works to provide companies like yours with features for high savings.

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17.12
2019

Season’s Greetings From Actsoft and Our New Corporate Vision

The prosperity of our customers and business partners remains our highest priority here at Actsoft. This holiday season, we’d like to take a moment to thank each and every business we’ve had the chance to work with over the course of the past year, as well as restate our commitment to their successes both now and in the future.

We typically take this time of year to reflect on all of the efforts we’ve made in working on our solutions, individual customer experiences, and processes over the past few quarters to ensure they remained as positive as possible. Seeing what was most effective and striving to fill next year with even more of those moments is a key principle for our team. It’s also an exciting time for us during the holiday season because of our return to the drawing board, as we begin to conceptualize future enhancements to our mobile resource management applications.

Heading into 2020, we’re looking to collect even more crucial feedback from our customers and design software to match it, providing businesses with even more tools that they can use to gain an edge in their respective markets. We’ve also worked hard to compose a new vision statement for 2020 that speaks more directly to our recently refined corporate focus, development strategy, and dedication to customer success.

Our vision:

We foster lasting relationships, empowering the Actsoft community with creative business solutions that promote a more prosperous and productive economy.

Now that we’re equipped with a new vision statement, Actsoft’s overall business philosophy is more effectively aligned with the needs of the customer and partner relationships we service on a daily basis. Our unwavering commitment to helping your team achieve its maximum potential remains as strong as ever heading into the new decade.

May your workforce be filled with success this season and into the future!

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10.12
2019

Actsoft’s Strategic Partnerships

At Actsoft, we take pride in the strategic partnerships we’ve forged with many other industry leaders over the years. They’ve allowed us to construct better avenues to support our dedicated customers, establishing a variety of solutions options that can fulfill the needs of virtually any workforce.

We partner with makers of hardware and additional software solutions alike to bring your team all the tools it needs for increased efficiency, productivity, and savings. The returns our solutions can provide to your business are even more powerful once paired with the additional resources each of our alliances actively offer.

See our list of strategic partners here and what each can do to help your organization flourish.

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03.12
2019

Keep Parcels More Secure During Holiday Deliveries with Asset Tracking

As mentioned in a previous post, the number of parcels being delivered this holiday season is likely to increase from years past. With companies like Amazon making online ordering and residential delivery even more popular, it’s clear that accessibility and convenience are currently as important as ever to the average consumer during their shopping experience.

For companies needing to ship packages, especially around Christmastime, tracking the delivery vehicles is one thing, but if those vehicles become separated from the cargo they’re hauling, product security also becomes jeopardized. Luckily, with Actsoft solutions, your team can gain comprehensive knowledge on where its shipping containers and trailers are, with Alerts for tampering outside of specific hours. Easily attach compatible sensors to the doors of your semi-truck trailers to help keep parcels more secure, as you’ll know precisely when the shipping containers they’re in are opened.

Run a more secure and efficient delivery operation with Asset Tracking that works to keep your administrators informed in near real-time. Our software solutions function in tandem with many different types of tracking hardware to display GPS positions of all your business’s assets, allowing you to choose the devices that are best for your business’s specific trailer types. From the warehouse to the distribution zone, your team can also easily establish digital perimeters with Geofences and receive notifications any time a trailer with valuable cargo enters or exits their boundaries.

Save time and money and provide additional peace of mind to your customers by using Asset Tracking to help verify that the products your business ships remain secure at all times. The stress surrounding holiday season logistics can hurt your company’s reputation and bottom line if left to spiral out of control; make sure the parcels in your delivery vehicles’ trailers are reaching their destinations securely and expediently with our digital tracking solutions.

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26.11
2019

The Benefits of a Company Newsletter

Keeping everyone in your organization on the same page is essential to success, and one tried and true method of doing so is through a recurring newsletter that’s sent internally to your employees.

As a dynamic piece of content, your newsletter should effectively blend both graphics and text to convey your messaging. And while not all of the benefits of a newsletter may be strictly numbers-based, there’s something to be said about how creating one can bring your company closer together and work to inform employees of happenings in your organization, particularly outside of what their typical day-to-day schedules would normally include. Here are three major pluses that composing a newsletter can provide to your business.

Enhanced focus

Coordinate with your company’s leadership team about what topics will be addressed for your newsletter and try to thread a singular message throughout the entire piece. This works to provide insight to your staff and helps them realize the most important major corporate-wide objective at hand, improving organizational clarity.

Initiatives communicated

Reiterate the current primary goals for your business when creating your newsletter. If there are any key projects affecting multiple departments, provide updates within the content on what’s been accomplished, as well as what’s on the horizon. Communicating initiatives and documenting their progressions gives your team everything it needs to seamlessly shift from one task to the next in a more efficient, productive manner.

Buy-in generated

Featured sections of your newsletter where different viewpoints or departmental highlights are given can greatly improve engagement across your entire workforce. If multiple individuals from various departments have a hand in sharing information for your newsletter, buy-in is generated and employees become even more empowered.

For any other methods of communication your company may require, Actsoft solutions can help. With features built into our all-in-one business management software that help you reach your mobile employees nearly instantly, you can coordinate operations with ease. An effective newsletter keeps your staff up to date on a weekly, monthly, or quarterly basis; for all other needs, our solutions allow you to efficiently communicate with them at a moment’s notice.

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22.11
2019

Actsoft at Geotab Connect 2020

Earlier this year, we announced our partnership with Geotab, the leader in fleet-tracking telematics. As partners with Geotab, we’re able to deliver to our customers a truly robust mobile management package of solutions that keeps management in the loop regarding the whereabouts and statuses of remote employees, whether they’re in the field or on the road.

We’re excited to be working with a company that has such a storied history of progressive technological innovations, and we’re looking forward to our first major event with them. Geotab Connect is an annual event that will be taking place January 13–16, 2020, at the San Diego Convention Center.

At Geotab Connect 2020, industry leaders will be gathered to discuss the latest in fleet technology, including the advancements that have been made over the years, as well as what we can expect in the coming years. It promises to be a truly exciting few days that are sure to instill a spirit of inspiration to those who attend.

For our part, you’ll be able to hear from our CEO, Tom Mitchell, as part of the CEO Fireside Chat that takes place January 14 at 4 p.m. Be sure to stop by to hear what insights our leader has on the industry and our role in helping to shape its future.

Also in attendance will be Andrew Velker, executive vice president of sales, and Drew Bickers, vice president of sales. They’ll be discussing our solutions and how they can drive success for both existing and new businesses, helping to differentiate Geotab in the marketplace.

For more information about the event and to register, visit the Geotab Connect 2020 website. We’re looking forward to meeting you there and discussing all that we, in partnership with Geotab, can do to help drive your business into the future.

Have any questions on how Actsoft can help you?

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22.11
2019

Using Actsoft Solutions to Sustain Your Business

Reliability is a big part of what we develop our applications for at Actsoft. We place a heavy emphasis on making our solutions ultra-dependable in order to help your business ingrain every feature of them into routine operations for consistent, sustained support that continues to elevate the power of your workforce.

Versatility is another philosophy we’ve made essential to the design process of our solutions. For our customers, having a single application to address many of the challenges associated with managing mobile employees, assets, and vehicles is critically important. Michael Courter, Actsoft’s vice president of product management, knows the value of consolidation and adaptability as two essential traits for our software, and he’s continuously learning about new ways in which they’re improving processes for our clients.

“One of my favorite things to do is to go out and visit with customers. It’s important to see how they are using the product and gain feedback on how we can make things even better,” said Courter. “As part of this, it’s always amazing to see how leveraging Actsoft solutions has made an impact on so many businesses. From using forms to capture information, leveraging GPS Tracking and Job Dispatching to save time and money, or using geofence alerts or other methods of communication throughout the software, companies have transformed how they do business.”

Courter believes in the power of what Actsoft solutions can do for organizations of any size. Through systems integration that provides adaptability to workforces, as well as a suite of features to streamline communication, our products bring dispersed staff closer together and reduce gaps in their teams’ productivity, efficiency, and transparency.

“Implementing technology that connects the office to the field not only saves our customers money,” Courter said. “It also continues to help them truly provide better service in order to gain and retain more of their own customer base.”

Have any questions on how Actsoft can help you?

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