22.01
2020

Encore’s Dispatching Scheduler: The Solution to Work Order Inefficiencies

In one of last week’s blog posts, we discussed some of the difficulties a field service company faced without having a tool to plan out their mobile employees’ work orders in advance. In addition to productivity and brand reputation suffering due to confusions in scheduling, the company was also spending too much money on paper documents to instruct staff that were handwritten and, at times, illegible.

Our flagship workforce management software Encore now enables businesses to manage workloads ahead of time with its Dispatching Scheduler feature. Available exclusively to users of the solution’s Ultimate tier, the Dispatching Scheduler provides an easy, yet intuitive way for your team to plan out customer visits and increase its efficiency.

Features of Encore’s Dispatching Scheduler:

  • A color-coded dashboard that provides easy identification for work order progress.
  • The ability to create service delivery windows for employees dispatched to new customer locations.
  • A feature for reassigning pending orders to new workers on the fly.
  • Calendar and Schedule rows that display availabilities, last known employee locations, and current assignments.
  • The ability to see lists of unassigned orders and drag and drop them onto user schedules.


Encore’s Dispatching Scheduler dashboard.

Benefits of Encore’s Dispatching Scheduler:

  • Distribute workloads more evenly.
  • Optimize employee schedules for higher efficiency.
  • Save time and money with intuitive scheduling that helps to keep employees informed.
  • Provide customers with more accurate service delivery times.
  • Graphics-based scheduling allows your staff to work faster and more interactively.

When applied to the field service use case, it’s easy to see how this powerful new capability could instantly improve the company’s processes. Encore’s Dispatching Scheduler allowed the business’s mobile employees to have easy access to their daily schedules, eliminating unnecessary back-and-forth communication from the office to the field and giving them a much more accurate timeframe for service deliveries. Due to both an increase in productivity and efficiency with the Dispatching Scheduler, their business was able to save significant revenue and also increase its opportunities from a strengthened reputation amongst its customer base.

Have any questions on how Actsoft can help you?

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29.10
2019

Using Encore’s Timekeeping Feature to Make Payroll Management Easier

Payroll doesn’t have to be complicated for your mobile workforce. With Encore, your employees can clock in and out from the app that they already use for everyday operations, giving them an intuitive new way to manage their time schedules while on the job.

Even though our solutions can’t entirely take the place of your team’s payroll software, API integration allows Timekeeping data your employees have recorded to seamlessly sync with the system you currently have. This ability simplifies the payroll management process and consolidates things for your company.

Additional benefits of taking your timesheets mobile include reduced overtime, neater organization, and enhanced productivity. By giving your staff a way to register time-punches directly from a smartphone or tablet, they’re equipped with the tools they need to stop working as soon as their days are up, without having to drive back to the office first to clock out while still on company hours. This can also help increase the amount of work each individual on your team can accomplish daily by giving them more available time in the field, resulting in a boost to your business’s bottom line. Fit in more customer requests per day by using Timekeeping to help eliminate unnecessary drive time as a routine task for your mobile employees.

Electronic timesheets are also able to improve your business’s processes by enhancing its level of organization. Smarter storage and an absence of illegible handwriting throughout the timekeeping process both work to improve accuracy, as there’s less points for errors to potentially occur when timecards aren’t having to be regularly filled out by hand and manually delivered to the office.

With the power of Encore’s Timekeeping feature, your business can embrace all the benefits that mobile technology has to offer to the remote workforces of today. Find out more about what integrating timesheets with your existing payroll system can do to help your company save by scheduling a live, customized webinar here.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

23.09
2019

Practical Uses for Form Workflows

As one of the most dynamic tools that our Wireless Forms feature has to offer, Form Workflows* is an essential way for companies using our solutions to streamline their documentation processes. This is done through employees digitally sending incomplete forms from one mobile device to the next, allowing them to fill out any relevant information in a seamless chain of command. In addition to helping your staff save time, Form Workflows can also help enhance the accuracy of your documents’ data, as well as allow you to implement authorization processes for submitted forms. Personnel who have greater permissions are able to reject and send back an electronic document once it’s been submitted to them to the previous user if there are certain portions missing or if the data is incorrect. Here are a few practical ways that Form Workflows can be used in three different industries:

Construction

A construction company can rely on Form Workflows to track the near real-time progress of their building projects with documentation routing. As certain aspects of a project gradually become finished, the teams that were responsible for their completion can fill in details about the construction site’s timeline and send them back wirelessly for management at the home office to review.

Healthcare

For healthcare organizations, monitoring medical services delivered remains key for quality control and verification purposes. Using Form Workflows, these companies can store and transmit data back to headquarters in a highly secure environment, giving individuals on their administrative teams extra abilities to sign off on and evaluate details about conducted patient visits.

Transportation

Moving cargo is easier to do by using Form Workflows to help trace vehicle stops and shipment statuses. Truck drivers who are taking goods from the warehouse to the airport for worldwide distribution can use a tandem of Form Workflows and Signature Capture to ensure that deliveries are successfully handed off. As a result, customer service can remain optimized, as increasingly efficient workflow tracking provides more realistic package arrival times for the clients awaiting them.

Find out more about how Form Workflows can help your organization implement accuracy checklists, save your company time and money, and improve its service levels to customers today.

*Form Workflows is a feature exclusively available to users of Encore’s Ultimate tier.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar