14.04
2020

Weathering the Storm: Sanitation Management During the Pandemic

Sanitation companies tasked with cleaning contaminated areas are more essential than ever right now in the fight to slow the spread of COVID-19. However, with an increase in public health awareness comes an increase in workload for these kinds of businesses, which can be especially tough to manage if they don’t currently have a workforce management solution in place. Thankfully, our all-in-one platform, Encore, is able to help cleaning businesses effectively keep their operations under control, even amid a rapid acceleration in demand for their services. These key features of Encore all work together to help sanitation companies like yours work both smarter and safer during this time.

Job Dispatching

For decontamination jobs that require your teams to switch and attend to more severely affected areas on the fly, use Encore’s Job Dispatching feature. Plan out job schedules in advance for certain employees, and if more staff are required at a new, more important location to help disinfect it, easily reroute your personnel as needed to reduce fuel costs and accomplish more work in the same amount of time.

GPS Tracking

GPS Tracking allows your administrators to create extra levels of both transparency and accountability in your workforce, particularly when it comes to critical situations such as the current pandemic. Use this feature to see the locations of clocked-in mobile employees, company vehicles, and sanitation equipment to verify that the correct locations are being serviced, as well as to help ensure staff remain on-task. Monitoring the physical locations of your company’s service vehicles and cleaning tools also adds another layer of security over the valuable things your business needs to successfully run.

Wireless Forms

Track completed work efficiently and electronically with Wireless Forms. Using this feature, it’s easy to create digital versions of all your sanitation company’s documents, such as health checklists, cleaning records, and even billing forms. Form Workflows also allows your staff to pass incomplete documents off digitally from one worker’s device to verify that proper decontamination protocols are being followed. Plus, employees can help lower their risk of accidentally passing on any dangerous contagions using this feature, as they can work together to complete forms by only sending and receiving documents from their individually assigned mobile devices.

In today’s climate, good management is all about resource maximization. Let Encore help your sanitation company make the most of its materials, spend less, stay safer, and serve the public more powerfully.

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10.04
2020

Weathering the Storm: Healthcare Management During the Pandemic

It’s no secret that many heroes are braving public life to keep serving those of us who are self-quarantining. At the forefront of that fight are the many healthcare professionals helping to tend to patients affected by the COVID-19 pandemic.

We’re doing our part to help others as best as we can, which is why we want to discuss the ways our software can help those who are still in the field each day, working tirelessly to help flatten the curve. Our software can help healthcare officials complete their duties while also helping keep others as safe as possible. With the Vault version of our software, we’ve taken extra measures to boost the security of our software so that it supports HIPAA compliance, meaning you can be sure that each patient’s confidentiality is safeguarded.

Wireless Forms
By implementing our Wireless Forms, healthcare officials can collect important patient information and send it to administrators for processing without ever running the risk of exposing those in the back office — who may be working remotely or never actually have a need to see patients in person. This allows your “paperwork” to be processed as quickly as possible while minimizing risk.

Mobile Timekeeping
Additionally, to better track your hours, we can give healthcare workers the ability to do this using their mobile devices. So, if you’re a field worker helping patients, you don’t have to stop by the office to begin and end your day. (This not only helps keep administrators safer but also gives field workers more time to devote to the influx of patients.) Our Timekeeping functionality can also pair with many payroll programs, simplifying the payment process.

GPS Tracking
Keep your mobile team members safe by always tracking their whereabouts in near real-time. You’ll also be able to pull a historical breadcrumb trail to view their exact route while on the clock, so if anyone were to get sick, you can easily pull an accounting of where they were and for how long, helping to determine exposure levels.

Job Dispatching
Healthcare workers are exceptionally busy right now and some patients are experiencing worse conditions than others. Job Dispatching lets you assign new work orders to your field workers and/or rearrange the priority based on proximity or urgency. Workers will receive notices right on their mobile devices as updates arise, and administrators can later run reports to better determine how much time is needed for each patient so they can plan accordingly.

We hope that we can play even a small role in helping healthcare workers perform their truly heroic duties amid this pandemic. Working together, we know we’ll be able to make it through this.

Have any questions on how Actsoft can help you?

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08.04
2020

Weathering the Storm: Transportation Management During the Pandemic

While the current pandemic has created a drop-off in business for many companies, most that are considered ‘essential’ are working in overdrive right now. It’s been said that in many ways, the trucking industry is the backbone of the American economy, and with the goods that so many desperately need in high demand, companies that do commercial transport are working around the clock to keep grocery stores adequately stocked and the public supplied, as we continue to navigate through these unprecedented times together.

To help make things easier for transportation businesses, Actsoft’s all-in-one business solution, Encore, provides essential tools for greater efficiency and productivity. These features help with documentation and data collection in the field, making it simpler than ever to coordinate deliveries, even during a time where resources may be severely strained.

ELD

Our ELD solution is an add-on capability for Encore that’s powered by VisTracks. It helps your transportation business save valuable time by automatically documenting driver logs, as required by the Federal Motor Carrier Safety Administration (FMCSA). In addition to improving time management, ELD on Encore helps reduce accuracy errors when it comes to recordkeeping, reducing your company’s chances to incur expensive regulatory fines.

GPS Tracking

Encore’s multifaceted GPS Tracking feature is different from many other tracking solutions on the market because it’s capable of monitoring handsets, assets, and fleet vehicles. This gives you premier insight daily into the ways your delivery trucks and employees are operating. Plus, use Asset Tracking to keep tabs on cargo containers and better protect the valuable supplies inside them that need to be delivered.

Wireless Forms

Once a delivery has been completed, use Encore’s Wireless Forms feature to efficiently document status updates for management to see. Save on annual paper costs by allowing your transportation company’s administrators (who are back at headquarters) to receive these updates nearly instantly.

Job Dispatching

Make on the fly changes to delivery orders with Encore’s Job Dispatching feature. Any assignment adjustments that are made are automatically sent to drivers’ mobile devices, saving your drivers extra time and enhancing their task efficiency.

These four features of our end-to-end solution can truly improve the ways that your transportation company works. Times are tough, but with the power of Encore, you can save more resources for your team while continuing to powerfully serve those in need.

Have any questions on how Actsoft can help you?

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22.01
2020

Encore’s Dispatching Scheduler: The Solution to Work Order Inefficiencies

In one of last week’s blog posts, we discussed some of the difficulties a field service company faced without having a tool to plan out their mobile employees’ work orders in advance. In addition to productivity and brand reputation suffering due to confusions in scheduling, the company was also spending too much money on paper documents to instruct staff that were handwritten and, at times, illegible.

Our flagship workforce management software Encore now enables businesses to manage workloads ahead of time with its Dispatching Scheduler feature. Available exclusively to users of the solution’s Ultimate tier, the Dispatching Scheduler provides an easy, yet intuitive way for your team to plan out customer visits and increase its efficiency.

Features of Encore’s Dispatching Scheduler:

  • A color-coded dashboard that provides easy identification for work order progress.
  • The ability to create service delivery windows for employees dispatched to new customer locations.
  • A feature for reassigning pending orders to new workers on the fly.
  • Calendar and Schedule rows that display availabilities, last known employee locations, and current assignments.
  • The ability to see lists of unassigned orders and drag and drop them onto user schedules.


Encore’s Dispatching Scheduler dashboard.

Benefits of Encore’s Dispatching Scheduler:

  • Distribute workloads more evenly.
  • Optimize employee schedules for higher efficiency.
  • Save time and money with intuitive scheduling that helps to keep employees informed.
  • Provide customers with more accurate service delivery times.
  • Graphics-based scheduling allows your staff to work faster and more interactively.

When applied to the field service use case, it’s easy to see how this powerful new capability could instantly improve the company’s processes. Encore’s Dispatching Scheduler allowed the business’s mobile employees to have easy access to their daily schedules, eliminating unnecessary back-and-forth communication from the office to the field and giving them a much more accurate timeframe for service deliveries. Due to both an increase in productivity and efficiency with the Dispatching Scheduler, their business was able to save significant revenue and also increase its opportunities from a strengthened reputation amongst its customer base.

Have any questions on how Actsoft can help you?

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21.01
2020

Communication is Key!

Actsoft aids in utility company response times.

As much as we would like to avoid it, accidents happen. Trees and power lines fall on roads, water pipes burst, and traffic lights go out. There isn’t much we can do about it except hope that the utility companies that handle the messes are well prepared. Responding quickly to emergencies, as well as communicating information efficiently, are two extremely important factors that make up a successful utility company. They’re both essential to help assure a timely response, and guarantees they have all the information needed to correct the problem.

Communication is key! Our solutions help utility companies by bridging the gap between the accident and the solution.

Actsoft combines GPS and wireless technology to maximize productivity.

  • Reduce response times in critical situations.
  • Date, time, and GPS location–stamped reports give indisputable proof of service.
  • Collect timely and accurate field data.
  • Provide factual data for regulatory and compliance reporting.
  • Send and receive accurate, up-to-the-minute updates and changes.
  • Reduce unproductive trips to the office.
  • Panic button notifies the office immediately in case of an emergency or dangerous situation.

Sometimes when we see the utility trucks on the side of the road with employees fast at work, we assume they just magically appear there. Not true. It takes a coordinated effort between the dispatchers and drivers to get each truck where they need to be. And that effort is made much easier with our software.

Have any questions on how Actsoft can help you?

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15.01
2020

Field Service Scheduling: Dispatchers Hold The Keys To Success

In order for a business to be successful, employees need to work together as a unit. For field service companies, the dispatcher plays a vital role, fulfilling customer expectations while monitoring operations and workflow. Dispatchers must respond to critical situations, ensuring that every job site has an available worker and that all units are functioning at maximum efficiency and all services are performed in a timely manner.

One way dispatchers can stay organized is to incorporate a field service planning or scheduling technology. Automating the scheduling process enables dispatchers to support more workers and deliver a better overall experience for the customer.

Field Technologies Online explains how the role of automation and its three associated technologies can be summed up:

“Three technologies are required to provide first-class service and allow a single dispatcher to support up to 100 service techs. First, there must be an enterprise software system in place that contains critical data, including work order information, customer and contract details — including SLAs — and information about the technicians themselves. Second, service technicians whose routes may change during the day need a mobile device (smartphone, pad, or specialized device). Finally, there must be a scheduling optimization engine that is as responsive to schedule changes as your business needs it to be. If routes change dynamically or in instances where you have very demanding SLAs, then a scheduling optimization engine that cannot respond in near real-time or plans the route in batch, is simply inadequate.”

The work of a dispatcher is multi-faceted. Routes and schedules are ever changing, resulting in the need for an automated process. The use of a scheduling tool significantly decreases the amount of time it would take even the most experienced dispatcher to deploy a work crew. This increase in efficiency markedly improves customer service and provides critical support to technicians in the field.

Have any questions on how Actsoft can help you?

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22.11
2019

Using Actsoft Solutions to Sustain Your Business

Reliability is a big part of what we develop our applications for at Actsoft. We place a heavy emphasis on making our solutions ultra-dependable in order to help your business ingrain every feature of them into routine operations for consistent, sustained support that continues to elevate the power of your workforce.

Versatility is another philosophy we’ve made essential to the design process of our solutions. For our customers, having a single application to address many of the challenges associated with managing mobile employees, assets, and vehicles is critically important. Michael Courter, Actsoft’s vice president of product management, knows the value of consolidation and adaptability as two essential traits for our software, and he’s continuously learning about new ways in which they’re improving processes for our clients.

“One of my favorite things to do is to go out and visit with customers. It’s important to see how they are using the product and gain feedback on how we can make things even better,” said Courter. “As part of this, it’s always amazing to see how leveraging Actsoft solutions has made an impact on so many businesses. From using forms to capture information, leveraging GPS Tracking and Job Dispatching to save time and money, or using geofence alerts or other methods of communication throughout the software, companies have transformed how they do business.”

Courter believes in the power of what Actsoft solutions can do for organizations of any size. Through systems integration that provides adaptability to workforces, as well as a suite of features to streamline communication, our products bring dispersed staff closer together and reduce gaps in their teams’ productivity, efficiency, and transparency.

“Implementing technology that connects the office to the field not only saves our customers money,” Courter said. “It also continues to help them truly provide better service in order to gain and retain more of their own customer base.”

Have any questions on how Actsoft can help you?

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22.10
2019

Actsoft’s Strategic Partnership With Geotab

As a strategic partner of ours that supplies top-notch fleet tracking devices and fleet technology, Geotab is the perfect complement to Actsoft’s solutions. Our alliance with Geotab allows us to pair ultra-advanced hardware and fleet diagnostics with the workforce management capabilities of our solutions to give your team a truly robust digital management platform.

Through Geotab GO9 devices, the MyGeotab software, and Actsoft integration, companies can have a rich and detailed fleet management experience, gaining tools for advanced collision detection, driver reports, and more, as well as the features they need to effectively manage all other aspects of their workforces.

After employees have exited their business vehicles and begin working, insight can sometimes become lost; this is where handset tracking comes in. Our solutions provide device monitoring technology, allowing you to keep tabs on each member of your team during working hours in the field. In addition to handset tracking, we also provide solutions for Timekeeping, Job Dispatching, Intra-Company Messaging, and Wireless Forms, allowing your team to take its processes fully digital and control its operations with higher efficiency. When paired with Geotab’s proficiency in the fleet management sphere, our solutions can provide even greater potential for your business.

Use Actsoft and Geotab to gain full insight on both your fleet and remote workforce in near real-time. Our strategic partnership with Geotab allows us to expand the capabilities of our mobile management solutions, help our existing customers continue to succeed, and create meaningful new relationships both now and in the future.

Have any questions on how Actsoft can help you?

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21.08
2019

Encore’s Capabilities During Mission-Critical Situations

When emergencies strike for a mobile workforce, the ability to retain connectivity is crucial. Organizations that are tasked with disaster recovery efforts in particular need ways to efficiently communicate more than ever when bandwidth is stretched thin and communication channels are limited. With the power of Encore, Actsoft’s premier solution, organizations can have an easier time directing their mobile employees, collecting data in the field, and restoring order during emergency situations.

Encore provides multiple ways for departments to send and receive data with their mobile employees through features like Wireless Forms, Job Dispatching, and Intra-Company Messaging; plus, the solution’s ability to operate over Wi-Fi and cellular networks alike gives your workforce the versatility it needs to stay in tune with itself during periods of connectivity shortage. Data collection is able to remain even more secure throughout the entire process with Encore Vault, our newest solution tier.

In addition to helping facilitate strong communication between the office and the field, Encore can provide your team with even more ways to increase its safety protocols through greater insight. Organizations in remediation services, the public sector, and waste collection can rely on our solution’s GPS Tracking functionality to see all aspects of their mobile workforces at once and keep their personnel safer through positional data that’s brought straight to their solution’s live view map. If an employee is injured on the job while performing work, their pinpointed location can be easily identified, allowing dispatchers to send out assistance to them quickly and efficiently.

Encore remains a valuable tool for organizations that are called upon during mission-critical situations because of its ability to enhance communication and visibility for their mobile workforces. With features for location monitoring, secure instant messaging, and versatile dispatching, your organization can be better prepared for the next emergency event and save time and money throughout the entire process.

Have any questions on how Actsoft can help you?

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13.08
2019

What a Company Mission Statement Should Accomplish

As we’ve discussed in previous posts, effective communication is essential to success in the world of business. How your message comes across to both prospective customers and your internal team alike matters, and perhaps one of the best ways to send a powerful and meaningful one to all is through a thoughtful mission statement that sticks. Your organization’s mission statement should:

Unite the company toward a common goal

One crucial benefit of a good mission statement is its ability to get everyone on the same page internally. The primary purpose of your organization should be carefully reflected in the diction used within the statement, and it should also be readily available to employees, especially those who interact with customers on a daily basis. Another important thing to do is to welcome feedback from all of your staff regarding the message. This helps to ensure that everyone is onboard, ready to start collectively moving in the direction that company leadership has outlined. Requesting input can even foster more effective collaboration amongst your personnel once the statement’s concept has been established.

Provide an accurate, professional description of your corporate identity to customers

Start with an identification process that considers everything your organization does, and then try to whittle it down into a few simple statements. What is your corporate identity? Asking this question first can help your team pinpoint the sheer scope of everything your company hopes to provide to its customers, and then find greater clarity when going about formulating the best way to convey that to them.

Express the values that your organization upholds in a concise but powerful manner

Above anything else, make sure your team’s mission statement encompasses your business’s key principles and ethics points. However, try to keep brevity and consistency in mind when beginning to compose the statement, especially when including your company’s values. Too many words or unrelated ideas can be confusing, defeating the purpose of having a mission statement in the first place. Lastly, verify that the message passes compliance with any and all branding guidelines as a final litmus test before publishing. With these tips in mind, feel free to craft a renewed mission statement that offers a fresh new perspective and refocused company vision for your team heading into the second half of the year.

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