01.22
2020

Encore’s Dispatching Scheduler: The Solution to Work Order Inefficiencies

In one of last week’s blog posts, we discussed some of the difficulties a field service company faced without having a tool to plan out their mobile employees’ work orders in advance. In addition to productivity and brand reputation suffering due to confusions in scheduling, the company was also spending too much money on paper documents to instruct staff that were handwritten and, at times, illegible.

Our flagship workforce management software Encore now enables businesses to manage workloads ahead of time with its Dispatching Scheduler feature. Available exclusively to users of the solution’s Ultimate tier, the Dispatching Scheduler provides an easy, yet intuitive way for your team to plan out customer visits and increase its efficiency.

Features of Encore’s Dispatching Scheduler:

  • A color-coded dashboard that provides easy identification for work order progress.
  • The ability to create service delivery windows for employees dispatched to new customer locations.
  • A feature for reassigning pending orders to new workers on the fly.
  • Calendar and Schedule rows that display availabilities, last known employee locations, and current assignments.
  • The ability to see lists of unassigned orders and drag and drop them onto user schedules.


Encore’s Dispatching Scheduler dashboard.

Benefits of Encore’s Dispatching Scheduler:

  • Distribute workloads more evenly.
  • Optimize employee schedules for higher efficiency.
  • Save time and money with intuitive scheduling that helps to keep employees informed.
  • Provide customers with more accurate service delivery times.
  • Graphics-based scheduling allows your staff to work faster and more interactively.

When applied to the field service use case, it’s easy to see how this powerful new capability could instantly improve the company’s processes. Encore’s Dispatching Scheduler allowed the business’s mobile employees to have easy access to their daily schedules, eliminating unnecessary back-and-forth communication from the office to the field and giving them a much more accurate timeframe for service deliveries. Due to both an increase in productivity and efficiency with the Dispatching Scheduler, their business was able to save significant revenue and also increase its opportunities from a strengthened reputation amongst its customer base.

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01.07
2020

Ways to Optimize Your Company’s Communication

Communication is essential to good business, and if it’s a skill that’s suffering at your workplace, there are undoubtedly hidden costs that come into play. Poor communication can result in lowered morale at best, and incredibly costly mistakes at worst. In fact, according to The Holmes Report, the total cost of ineffective communication for 400 surveyed companies with at least 100,000 employees was a staggering $37 billion. Given these potentially catastrophic results, here are four steps you can take to make sure your organization is firing on all cylinders when it comes to efficiency and clear directives.

Ensure proper email etiquette is in place.

Even something as simple as training your employees with a quick, 10-minute video on best practices for email communication is a great way to help verify that things are conveyed clearly, concisely, and professionally. Also, emphasize the importance of spelling and grammar checks across your organization; whether it’s responding internally to a coworker or manager, or externally to a business customer, it’s always important to ensure that communications remain accurate so that respect for the recipient is consistently upheld.

Schedule meetings that are actually productive.

Meetings that accomplish nothing are more than just a waste of time; they can harm workforce productivity if they’re taking people away from their work and nothing’s being done. To mitigate this, define a handful of specific goals that the meeting needs to accomplish prior to its start time, and once those goals are all accomplished, end the meeting promptly. This helps everyone remain focused on finding solutions, rather than on arbitrary conversations. Asking the individuals in the meeting for feedback about your strategies also welcomes additional diversity to the discussion, which is another essential element to good workplace communication.

Implement an efficient chain of command.

For certain forms of internal communication, such as purchase order or product collateral requests, it’s always a smart idea to establish protocols. Following standard operating procedures enables your team members to reach out to the correct individuals for these requests from the start, eliminate unnecessary back-and-forth, and ensure that the correct materials are received expediently.

Use Encore to coordinate with employees that work away from the office.

Our flagship mobile application, Encore, can help you more efficiently communicate with your internal and mobile staff by allowing your administrators to send out new instructions to them on the fly, receive collected data from the field digitally, and more. As the most powerful solution listed here for helping keep your communication inefficiencies to a minimum, Encore works to provide companies like yours with features for high savings.

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12.10
2019

Actsoft’s Strategic Partnerships

At Actsoft, we take pride in the strategic partnerships we’ve forged with many other industry leaders over the years. They’ve allowed us to construct better avenues to support our dedicated customers, establishing a variety of solutions options that can fulfill the needs of virtually any workforce.

We partner with makers of hardware and additional software solutions alike to bring your team all the tools it needs for increased efficiency, productivity, and savings. The returns our solutions can provide to your business are even more powerful once paired with the additional resources each of our alliances actively offer.

See our list of strategic partners here and what each can do to help your organization flourish.

Have any questions on how Actsoft can help you?

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11.26
2019

The Benefits of a Company Newsletter

Keeping everyone in your organization on the same page is essential to success, and one tried and true method of doing so is through a recurring newsletter that’s sent internally to your employees.

As a dynamic piece of content, your newsletter should effectively blend both graphics and text to convey your messaging. And while not all of the benefits of a newsletter may be strictly numbers-based, there’s something to be said about how creating one can bring your company closer together and work to inform employees of happenings in your organization, particularly outside of what their typical day-to-day schedules would normally include. Here are three major pluses that composing a newsletter can provide to your business.

Enhanced focus

Coordinate with your company’s leadership team about what topics will be addressed for your newsletter and try to thread a singular message throughout the entire piece. This works to provide insight to your staff and helps them realize the most important major corporate-wide objective at hand, improving organizational clarity.

Initiatives communicated

Reiterate the current primary goals for your business when creating your newsletter. If there are any key projects affecting multiple departments, provide updates within the content on what’s been accomplished, as well as what’s on the horizon. Communicating initiatives and documenting their progressions gives your team everything it needs to seamlessly shift from one task to the next in a more efficient, productive manner.

Buy-in generated

Featured sections of your newsletter where different viewpoints or departmental highlights are given can greatly improve engagement across your entire workforce. If multiple individuals from various departments have a hand in sharing information for your newsletter, buy-in is generated and employees become even more empowered.

For any other methods of communication your company may require, Actsoft solutions can help. With features built into our all-in-one business management software that help you reach your mobile employees nearly instantly, you can coordinate operations with ease. An effective newsletter keeps your staff up to date on a weekly, monthly, or quarterly basis; for all other needs, our solutions allow you to efficiently communicate with them at a moment’s notice.

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10.01
2019

How Football Player Speed Tracking Is Similar To Fleet Analytics

This past Sunday, Cleveland Browns running back Nick Chubb ran for 165 yards and three touchdowns, helping his team secure a 40-25 win over the Baltimore Ravens. On his most explosive run of the day, an 88-yard bolt to the end zone, Chubb reached a ridiculous top speed of 21.95 miles per hour, per Next Gen Stats.

The National Football League has been experimenting with new ways to track player performance, measuring advanced statistics using cutting-edge technology. Thanks to concepts like ultra-accurate speed clocking and catch percentage measurements on tight-window throws, insightful data is readily available on how players are performing, and as a result, the performance analysis process is more detailed than it’s ever been.

At Actsoft, our applications’ GPS Tracking feature mirrors many of the innovative technologies the NFL uses to track routes and top speeds by its players on long touchdown runs. Our tracking solutions are able to record the top speeds and route histories of each individual vehicle in your organization’s fleet using a combination of hardware and software, providing a powerful new way for you to regulate operations in the field. From your Actsoft solution’s dashboard, see a live view map of your vehicles in near real-time, as well as the directions they’re traveling. Advanced statistics on stop times, route histories, and speeds traveled by your mobile employees in company vehicles are also available to managers, allowing your business team to enhance quality, safety, and efficient fuel usage. If certain staff members are traveling faster than you’d like for them to while en route to an assignment, use Alerts to receive  notifications any time your customized thresholds for speeding are exceeded.

With advanced technology that collects and reports data on your fleet’s activities, Actsoft solutions are designed to help your managers stay in control of the mobile workforce they employ. Use our tools to increase team accountability by identifying excessive speeding and unnecessary stops by members of your remote teams while they’re on their way to scoring you more business.

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09.23
2019

Practical Uses for Form Workflows

As one of the most dynamic tools that our Wireless Forms feature has to offer, Form Workflows* is an essential way for companies using our solutions to streamline their documentation processes. This is done through employees digitally sending incomplete forms from one mobile device to the next, allowing them to fill out any relevant information in a seamless chain of command. In addition to helping your staff save time, Form Workflows can also help enhance the accuracy of your documents’ data, as well as allow you to implement authorization processes for submitted forms. Personnel who have greater permissions are able to reject and send back an electronic document once it’s been submitted to them to the previous user if there are certain portions missing or if the data is incorrect. Here are a few practical ways that Form Workflows can be used in three different industries:

Construction

A construction company can rely on Form Workflows to track the near real-time progress of their building projects with documentation routing. As certain aspects of a project gradually become finished, the teams that were responsible for their completion can fill in details about the construction site’s timeline and send them back wirelessly for management at the home office to review.

Healthcare

For healthcare organizations, monitoring medical services delivered remains key for quality control and verification purposes. Using Form Workflows, these companies can store and transmit data back to headquarters in a highly secure environment, giving individuals on their administrative teams extra abilities to sign off on and evaluate details about conducted patient visits.

Transportation

Moving cargo is easier to do by using Form Workflows to help trace vehicle stops and shipment statuses. Truck drivers who are taking goods from the warehouse to the airport for worldwide distribution can use a tandem of Form Workflows and Signature Capture to ensure that deliveries are successfully handed off. As a result, customer service can remain optimized, as increasingly efficient workflow tracking provides more realistic package arrival times for the clients awaiting them.

Find out more about how Form Workflows can help your organization implement accuracy checklists, save your company time and money, and improve its service levels to customers today.

*Form Workflows is a feature exclusively available to users of Encore’s Ultimate tier.

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09.18
2019

Five Supported Types of Integration with Actsoft

The versatility that our solutions provide is a powerful resource for companies with mobile workforces. By having compatibility with many third-party systems, our Encore solution makes it simple for your team to stay adaptable during daily operations and sync data collected by it* with many of the existing software types your business already uses. Integration between our solution and outside ones is possible with five kinds of API data:

Orders

Historical records of instructions you dispatched to your workforce can be accessed from your Actsoft solution’s API and synced with some third-party systems. Review and integrate past directives issued to your team for quality control, proof of service, and checklist verification purposes.

Client and User Lists

Keep better track of customer totals with user list integrations. Your clientele is essential to successful operations; use API integration to retain detailed logs of all users involved with your company.

GPS Positions

Past locations of employees, assets, and fleet vehicles can all be called up whenever you need them by accessing the Actsoft API. Sync GPS data with anything from weather maps to Esri GIS systems to better understand your workforce’s resiliency, spatial analytics, and historical dispersion.

Form Data

Using our Encore solution to create custom digital versions of all your company’s documents provides your company with a cleaner, faster, and more cost-effective way to process its information. You can then integrate this data with many alternative software types for simpler, more consolidated storage.

Timesheet Data

QuickBooks and Kronos are a couple examples of solutions that are compatible with Encore’s Timekeeping feature. When your remote employees clock in or out from their mobile devices while in the field, their timesheet information is stored within the Actsoft API, making it easy to be synced. Save time and money by eliminating manual entry entirely while trying to merge payroll or accounting systems with data from Encore.

*API integration is only supported on the Ultimate tier of our Encore solution.

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08.28
2019

Herbie and KITT: What Personality Does Your Car Have?

These days, the color of your car and extras like leather, tinted windows, and sunroofs are not the only things that give your car its personality — your new car’s operating system may also inform your decision on whether you call it Tina, Thomas, or Turbo. With a whole host of flashy connectivity options that are designed to make your ride easier, safer, and more entertaining, there’s a strange feeling that the car is now a … friend, pal, buddy? After all, she has our best interests at heart … or heart-drive. She is courteous and kind; she never shouts. She patiently notifies us when we’re about to hit a curb or make a wrong turn. We’ve come a long way from the talking cars of yore.

Remember 60’s icon Herbie the Lovebug? He was cute, naturally, but definitely had a mind of his own. Some might even say he was a little too independent. So much for German engineering. Fast forward a couple decades and Knight Rider’s KITT arrives on the scene. KITT was protagonist Michael’s trusty co-pilot/car, whom he could count on for sage advice in a pinch.

We may not be quite to the level as the two aforementioned examples, but with incredible mobile applications like Actsoft’s Encore, it’s easy for cars to monitor driving habits and securely transmit them back to home base. Depending on the driver, this could mean reward or reprimand. Either way, telematics-enabled cars are fast becoming the rule and not the exception. Along with sending driver reports, mobile solutions like this can also send vehicle maintenance alerts, cutting down on potentially costly car damage and liability.

So, what’s next? A car that can do our taxes? Give us financial advice? Help us get out of dinner with the in-laws? Whatever this new model is, let’s hope it’s more KITT and less Herbie.

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07.24
2019

The Customization Abilities of Encore

Actsoft’s premier mobile resource management solution, Encore, offers multiple customization options, allowing users to craft a version of it that works best for their business practices. Three of the most powerful customizations possible with Encore are being able to brand the application to your business, choose certain modules over others, and run selected reports that have specialized data sets.

Branding

Make our solution truly yours by altering its look and feel to fit your business’s brand. Select different color schemes for your interface and easily import your company’s logo into the application to integrate Encore with your business’s message and existing employee workflows. Having an application that’s in compliance with your company’s brand can also help staff become acclimated with the solution more expediently.

Module Customization

Encore gives companies the ability to choose only the features they can benefit from the most with module customization. With options for Timekeeping, Wireless Forms, GPS Tracking, Job Dispatching, and more, Encore helps your team improve upon the biggest weaknesses in your mobile workforce’s operations, ensuring you’re only paying for the capabilities you need.

“Companies today are looking for an adjustable, bespoke business application like Encore,” said Xavier Charles, Actsoft’s director of marketing. “Encore is built in a modular format, allowing organizations to truly tailor the solution’s features strictly to what their businesses require and nothing they don’t. While many other solutions offer too many unnecessary features at too high of a price, our affordable-but-powerful solution puts the business owner in control by letting them customize its functionalities to their company’s specific needs.”

Custom Reporting

Focus solely on the metrics that you need and nothing else using Custom Reporting. Having to sift through irrelevant information while reviewing generalized reports can slow down productivity for your team, make it harder to pinpoint analytics that directly impact revenue, and drain bandwidth; Custom Reporting eliminates these issues by allowing your admins to send reports to selected individuals and tailor them to only include key data points.

Encore’s customization abilities work to make versatility achievable for your workforce. Contact us today to find out more about how your organization can gain benefits like increased revenue, more informed decision-making, and streamlined productivity using the power of our ultra-tailorable solution.

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06.11
2019

Setting the Pace for Your Workforce

High productivity doesn’t necessarily mean just staying constantly busy. In fact, time management is perhaps the most crucial aspect to keeping productivity optimized for your workforce. Without a plan of how your team needs to be spending its working hours, you could actually end up setting your organization backwards a few steps.

To enhance time management and productivity, first start by outlining the jobs that your workforce needs to complete. Whether they’re revenue-based, retention-based, or internal, the importance level of each will be vital in helping your administrative team delegate its tasks. Arrange these initiatives by priority to help your entire company target its most pressing goals and better achieve them through clear, concise communication with the staff members that will complete them.

It’s also important to set a good pace for how realistic it will be for your team to finish each task. Do this by reviewing past projects, how long it took for those to get done, and evaluating any new steps that your current ones will require accordingly. Establishing realistic, flexible timeframes allows your employees to experience less pressure, effectively switch to new initiatives on the fly, and even deliver more consistently on deadlines.

Actsoft solutions are able to help you carve out a path to streamlined business strategy execution using a wealth of tools. Our products provide near real-time analytics about your mobile workforce’s daily operations, assisting your management team with tracking ongoing job progress, keeping productivity optimized, and adjusting timelines if need be. Features of Actsoft applications like GPS Tracking and Timekeeping can even help you pinpoint areas of your employees’ workflows that could be further optimized for greater efficiency, like certain prohibited driving behaviors using company vehicles or instances of breaks taken too frequently.

With the power of our mobile resource management innovations, poise your organization for more reliable pacesetting, additional savings, and greater growth.

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