11.08
2019

Radio Waves and Data Security

If, like me, you have a propensity for following tech blogs, you may have heard about a recent snafu that occurred across the pond. The incident I’m referring to involves an amateur radio enthusiast who set up an automatic feed that picked up stray radio waves and converted these transmissions into text. This text was then displayed on a computer screen and its content was broadcast via webcam onto a live feed that was open to anyone who stumbled across it.

The biggest issue here: This setup was picking up messages from the pagers — yes, those seemingly archaic devices we all wanted back in the 90s still do exist — used by medical professionals and, as such, the information that was being recorded and transmitted included sensitive patient information from emergency ambulatory calls. Names, addresses, and injuries were being put on display for anyone to see.

Upon discovering this, the radio enthusiast’s internet provider was contacted and the user — who said he was unaware of the type of information that was actually being recorded and shared — ended the webcam feed. But who knows just how many patients had their personal information splashed across the page of an otherwise innocuous, automated web feed? And it begs another question: How many more patients will have their personal information broadcast over an unsecured network? The UK’s National Health Service said that medical facilities have until 2022 to convert from pagers to a more secure system. That’s a long time to wait for patient confidentiality!

Stateside, however, healthcare providers are governed by regulations set forth by the Health Insurance Portability and Accountability Act (HIPAA) of 1996. With HIPAA, patient confidentiality takes center stage. There are serious repercussions here if it’s discovered that a patient’s private information is leaked, including hefty monetary penalties.

Data security — particularly within the healthcare industry — is a big part of why we developed the Vault version of our Encore solution. With Encore Vault, you get a solution with end-to-end data encryption that guarantees all information recorded is fully secure while at rest and when being transmitted to the home office. We even enlisted a neutral third-party company to verify that our software meets the standards of HIPAA compliance.

Whether you’re an at-home care provider and simply need a secure digital form that allows you to satisfy the requirements of Electronic Visit Verification (EVV) as mandated by the 21st Century Cures Act, or you need the benefits that come with the more robust, complete version of our software — which includes Job Dispatching, Timekeeping, near real-time GPS Tracking, and much more — we can help bring greater efficiency to your company while keeping all of your important information leak-free.

Don’t let your healthcare company become a front-page headline for all the wrong reasons. Give us a call and let’s chat about the ways Encore Vault can boost your efficiency and keep your private information secure.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

09.10
2019

The Benefits of Encore Vault’s EVV Solution

We’ve already discussed the upcoming Electronic Visit Verification (EVV) mandates that mobile healthcare companies must eventually have an answer for, but aside from just simple compliance, what are some of the extra benefits that an EVV system can provide your workforce with?

From a perspective of running the most efficient mobile healthcare operation possible, taking advantage of an EVV solution’s feature set is nearly as essential as remaining in regulatory compliance. After all, if you’re paying for an EVV solution, it’s wise to use it for the most possible enhancements to your business, while it helps your team stay in line at the same time. Our EVV solution, offered through Encore Vault, is designed to provide your organization with a treasure trove of features and valuable benefits for upgraded operations, including:

Verification of delivered services

It’s within the acronym, and it’s perhaps the most important aspect of our EVV solution: Verification. An ability to document and save data about patient visits made by your mobile medical staff is crucial for success, and in addition to helping track service quality, it can offer your team greater protection, as well as a dynamic new way to submit information.

Redirecting mobile nurses with ease

For mobile healthcare teams that must make multiple trips to different clients daily, the ability to schedule and reroute staff members on the fly can make things infinitely easier. Encore Vault EVV helps your business save fuel, reach patients quicker during emergency situations, and see the near real-time GPS positions of its personnel during working hours.

Helping eliminate insurance fraud and reducing overbilling

Recorded histories of patient visitations with accompanying location markers can help enhance the quality of your healthcare company’s reputation amongst its clientele by fostering consistency. With our application’s ability to notate precise start and stop times for delivered services, you can also help eliminate falsified claims and boost the accuracy of submitted logs.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

08.27
2019

A Synopsis of Encore Vault

Our Encore Vault solution is built to encompass all the additional security measures your organization may need over its data, communications, and analytics. Backed by Advanced Threat Protection for Microsoft Azure (ATP), Vault is a highly secure version of our flagship application that is an ideal fit for companies who require additional safety protocols.

At Actsoft, our staff have been through stringent training sessions in order to make sure that the services and engineering processes we abide by align with any and all security regulations; as a result, we’re able to provide a product that can now even more directly assist businesses in verticals like healthcare, professional service, and the public sector.

Encore Vault’s Wireless Forms feature supports compliance with the Health Insurance Portability and Accountability Act (HIPAA), which remains a necessity for many businesses, particularly those in healthcare. In addition to incurring costly fines, organizations whose documentation procedures don’t comply with federal mandates may be subject to additional sanctions; Vault’s ability to help check the compliance boxes for your company allows you to benefit from its features even faster and keep fines away. Affordable solutions for Electronic Visit Verification (EVV) are also offered with Vault, making it a truly dynamic and useful application in the healthcare space.

Aside from HIPAA compliance, Wireless Forms with increased security measures is valuable to organizations in other industries like professional service and the public sector. For these fields, remote data collection needs to stay highly secure, and with ATP locking down form transmissions, organizations in verticals like these can still reap benefits of saved time, money, and heightened efficiency. Data breaches can also be incredibly costly to recover from for any company’s bottom line; Vault helps mitigate data loss potential with geo-redundant storage, expanding the ways that your company can stay protected.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

07.30
2019

What is Electronic Visit Verification (EVV)?

Technology is rapidly changing the ways that businesses in the healthcare industry reach and serve their patients. A relevant example of this is through Electronic Visit Verification (EVV), a type of system that helps companies document proof of their service delivered to patients. EVV is especially crucial for home healthcare providers with mobile medical staff as they make visits to clients in the field.

Aside from providing key returns like reduced paper costs, more secure data storage and transmission, and efficient workforce coordination, an EVV solution can help your healthcare organization remain in compliance with federal mandates, as healthcare companies will eventually be required to implement one, according to the 21st Century Cures Act. The implementation deadline is January 1, 2020, for Personal Care Services; Home Healthcare Services must have an EVV solution by January 1, 2023, in order to avoid fines and stay in regulation.

There are six key data elements that an EVV system must track: patient names, dates, locations, types of service performed, the home health provider’s name, and the start and finish times of care delivered. Recently, we released Encore Vault, a version of our flagship solution whose EVV options let you capture this information. Encore Vault contains even more features for enhanced security and is in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This new tier’s timekeeping- and scheduling-based options for EVV give healthcare companies like yours the flexibility they need to select a plan that works for them.

Benefits of Encore Vault include:

  • The ability to eliminate overbilling by pinpointing and logging visits
  • The ability to reduce insurance fraud and falsely filed invoices with GPS-tagged records
  • Enhanced worker safety
  • Timestamped trips by caregivers for accurate visit times
  • A highly secure messaging platform to communicate on

Unlike most lower price point EVV applications, Encore Vault also offers GPS Tracking as a complement to all of its proof of service delivery functionalities. See the near real-time positions of your mobile nurses and delivery people to verify that they’re at the correct locations, help them choose the most fuel- and time-efficient routes to patient homes, and increase workforce accountability using this intuitive feature. With our diverse EVV solutions, your organization can stay compliant and optimize its daily visit schedules through improved locational insight. Find out more today about what Encore Vault can do to help your healthcare company better serve its patients.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar