10.04
2018

Industry Spotlight: Actsoft Solutions in Professional Service

Conveying a brand of expertise is vital in the professional service industry. Professionalism must be marketed as an essential ingredient of business, particularly for companies that deal in realty, security, or insurance, as it fortifies trust, something that inevitably leads to customer loyalty.

Actsoft takes pride in developing solutions that help businesses enhance the efficiency and positive image of companies to consumers. Using our digital tools, send a message of professionalism every single time your organization interacts with clients, and organize your team’s processes with ease.

Enhancing your organization with Encore

Branding matters, regardless of what type of service your company provides. With Actsoft’s Encore solution, your professional service business can create a customized management application of its own, complete with personalized logos and hand-selected color combinations to match your company’s aesthetic. On the functionality side, Encore bridges the gaps between your remote employees’ mobile devices and your office’s desktop computers, connecting the field to headquarters seamlessly. Select only the features and modules that specifically fit your business’s needs, and direct your mobile workforce effortlessly.

Wireless Forms

With Wireless Forms, you can create custom digital versions of all of your company’s documents, and have remote employees fill them out using mobile devices. This feature simplifies the process of form completion through decision logic, which only presents relevant fields of the document to fill out, based on an employee’s previous answers. Form Workflows, a new addition to Wireless Forms also empowers your team to work together by letting specific users complete portions of a wireless form, and then send it electronically from one person to another until it’s finished. Save time, money, and resources using the power of this tool, while fostering the consistency of your brand as well.

Mobile Timekeeping

Fulfilling the needs of customers remains a high priority for any service-providing company. Mobile Timekeeping helps your remote staff reach clients quicker than ever, by allowing them to clock in directly from the field using a smartphone or tablet. Through accurate timesheets and shortened response times to customers, you can further standardize your company’s operations, help your team buy in even more to a culture of professionalism, and save money by reducing unnecessary overtime hours.

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10.02
2018

Industry Spotlight: Actsoft Solutions in Field Service

Whether your field service business deals in machinery installation, commercial repair work, landscaping, or industrial servicing, the need for efficiency persists. And as employees of field service-based companies are typically supplied with tasks located away from the office, transparency between company headquarters and remote work zones is key to a job well done.

At Actsoft, we know the inconveniences that can be posed from the burden of having to manage a mobile workforce, and the diversity of the field service industry makes it a perfect fit with the power of our versatile solutions. Here’s a few of the ways that our software is able to bring extra efficiency, sharpened communication, and greater modernity to your workforce’s operations.

Staying connected

Directing in near real-time is simpler than ever with Actsoft’s solutions. Your field technicians can remain connected to headquartered administrators by using GPS Tracking, Messaging, and Job Dispatching to facilitate better communications channels, and make adjustments on the fly. Quickly disseminating directives out to your team’s various components also becomes a much easier process, once the power of mobile technology has been tapped into. Our solutions excel at integrating smartphones and tablets with the desktop computers at your home office, tying everything together digitally.

Increasing efficiency

If your field service company was given a tool for reducing wasted time, improving productivity, and holding employees more accountable all in one, what more could it accomplish? Using the features of our software packages, feel free to save your business more money and resources. Unnecessary trips to the office can be trimmed down with Timekeeping, as staff can clock in and out remotely via mobile devices. Give back more time for your employees to tend to the needs of customers in the field, and make the most out of every work day by enhancing your team’s productivity.

Powering workforces

The future landscape for mobile workforces includes an increasing reliance on technology to streamline operations. Teams that are managed using the latest in business-enhancing solutions are poised for success, savings, and tighter coordination. Let’s get to work on making your business thrive, with the capabilities of our unparalleled solutions supporting it the entire way forward.

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09.10
2018

Industry Spotlight: Actsoft Solutions in the Public Sector

Public sector entities can experience mission-critical situations on a routine basis during daily operations, making timeliness and attention to detail imperative. As a result, for government-sponsored agencies such as law enforcement, city utilities, inspectors, and parks and recreation, it’s always a necessity to have clear lines of communication, strong insight, and effective mobile workforce management strategies in place. In the wake of natural disasters and other types of emergencies, solutions that help to reduce any points of inefficiency can be key to accelerating response times, and providing better service to the public.

Actsoft has taken a versatile approach to our digital solutions’ development process, particularly when it comes to what public sector jobs specifically need for success out of an application. Our library of features has been engineered to encompass everything a department could possibly require for sustained efficiency, simplified processes, and better task delegation. Here’s a few of our solutions’ most applicable features to the public sector:

Dispatching

Take the guesswork out of coordinating your mobile workforce with Dispatching. Directing remote employees to new job sites via smartphones or tablets can increase responsiveness to critical scenarios, and make communication between dispatchers and first responders easier than ever to maintain.

Wireless Forms

With Wireless Forms, the hassles of traditional forms are no more. Allow Actsoft to help transition all of your paper documents onto a clean, digital system that works for your organization, and receive crucial data from the field nearly instantly. Electronic storage is able to safeguard sensitive information, and also help to ensure that it never gets lost by accident.

Mobile Timekeeping

Employees can clock in and out remotely using this powerful feature, and when used in tandem with GPS Tracking, they’re able to safely keep business vehicles at their homes overnight. Save on fuel costs, reduce unnecessary trips back to the office for clocking in, and enhance workforce productivity with Mobile Timekeeping.

GPS Tracking

GPS Tracking allows for employees and fleet vehicles to be surveilled around the clock. Squad cars, utility vehicles, and other assets can be monitored via satellite-enabled tracking, making GPS pinpointing a vital tool that helps to facilitate strong team direction on the fly.

Have any questions on how Actsoft can help you?

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08.07
2018

Encore Updates: Manager App, Security Enhancements, and More

At Actsoft, we’re constantly creating new ways to advance the power of our business solutions, and our latest product update is just another example of how we’re continuing to elevate the bar in both telematics and workforce management alike. Here’s everything that our latest release has to offer to users of Encore, our flagship solution.

Manager App

This new feature is designed to bring an extra measure of versatility to your mobile operations. With our Manager App, your company’s administrators can view the near real-time locations of dispersed employees and assets from a mobile device, eliminating any need for them to be tied down to a desktop computer. The Manager App view is directly accessible from within Encore’s mobile application, and it’s a powerful way to stay in touch with your workforce while on the go.

GPS APIs

Your company’s developers are now able to access important locational data, and then integrate it with third-party systems such as GIS or weather mapping software. By providing another avenue of consolidation to the way your business manages its information, experience even greater efficiency when it comes to managing and analyzing the GPS positions of your employees.

Don’t have on staff developers? Let our Professional Services Team help you integrate Encore data with your existing software.

Tracking Schedules

We’ve recently engineered features that help your company comply better with union concerns about tracking employees outside of working hours. Using GPS tracking schedules, feel free to set specific time periods for when tracking will occur, aligning them to fit with the shift times of mobile workers. The Encore application can also easily be set to monitor worker positions only while they’re clocked in, allowing management to further respect of the privacy of staff members when they’re not at work.

Traffic Overlay

Reduce the negative impacts of roadway congestion on your team’s operations with Traffic Overlay. When dispatching mobile employees to job locations, use this feature to monitor traffic patterns on the fly, and strategically pick the best routes for your drivers to take.

Additional Alerts

Instances of logins and logouts of the Encore application by employees can now trigger alerts to administrators. Any time the Encore application is launched or crashed on a mobile device, supervisors will also be made aware, and they’re now able to know when an employee disables or enables the GPS Tracking feature on a handset via digital notifications.

With all of these exciting new updates to our Encore solution, go forward with a revamped application that provides continual peace of mind regarding your mobile workforce’s routine operations. Save your business time, money, and resources with our latest host of improvements leading the way.

Have any questions on how Actsoft can help you?

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04.27
2018

The Woes of Remote Management & How to Remedy Them

Though it seems a lifetime ago, we really don’t have to look too far back to remember a time when the traditional workweek was considered Monday through Friday, from 9 a.m. until 5 p.m. Of course there were always exceptions to the rule, depending on the industry and demands, but that was long held to be the standard. (I mean, c’mon, there was even a song written about it.)

But over the years, that standard workweek (and subsequently the workday itself) has continued to evolve and transform into a more fluid, amorphous entity, so to speak. More flexibility was introduced to accommodate individuals’ personal situations. One of the biggest — and increasingly more popular and rapidly adopted — changes is the concept of remote employment and, by proxy, remote management.

Once upon a time, this type of arrangement was only found sporadically, in special situations; but today, thanks in part to all the advancements in digital communications, it is becoming de rigueur. It’s not unusual for businesses to be almost exclusively staffed by work-from-home employees who may not even live in the same state (or country) as the company headquarters.

There are so many benefits to this type of business model: Employers can cast a wider net when it comes to staffing the best, brightest people for the job; office-space rentals are smaller since they don’t need to be large enough to accommodate everyone; the customer base, for services requiring in-person visits, isn’t restricted to just locals; and so much more!

With those perks, however, come some challenges. How does a business owner, or even a manager, keep a staff in line when they’re never around each other or, quite possibly, they’ve never met in person? Who’s to say a remote worker is doing what they should be doing, for sure? Are they making the most of their time?

That’s where we come into play.

Actsoft’s robust suite of tools was designed for exactly this purpose. Whether all of your employees are local but spend the bulk of their days on the go, or you staff remote workers in distant regions around the country or world, we’ve got your back.

Fleet Tracking One of the bigger industries where remotely working is the norm, naturally, is in the trucking industry. Back in the day, truckers were depended upon to accurately report their hours and distances traveled in paper logs. Today, those paper logs no longer suffice; everything must be digital. We partnered with VisTracks to provide state-of-the-art ELD tracking of hours to make sure your long-haul drivers are keeping compliant with the law and therefore not costing you needless dollars in fines. Couple that with our fleet-tracking devices and, just as easily as if you were sitting in the passenger seat, you can follow your drivers’ routes, safe-driving practices, and vehicle idling, among other things.

GPS Tracking This is particularly helpful when you have employees who are not only remote, but also work in the field. With our service tracking staff members, you can always be certain they’re actually with the right client/at the proper location when they say they are, for how long they say. This keeps your team honest about their schedules, and also comes in handy when dealing with any potential customer service issues down the road.

Wireless Forms Dealing with paper forms is a hassle no matter what, never mind when the forms being filled out are hundreds of miles from the office. Relying on hard copies, especially with remote staff, is the easiest way to introduce unnecessary delays and errors into your everyday work. Going digital, you eliminate that problematic wait period and instead, all of your formerly-paper forms make their way home instantly. Plus, with our latest Form Workflows option, colleagues across the country can seamlessly collaborate on the same project, quickly passing a single document between each other as needed.

Mobile Timekeeping We’d all like to think that every person on our team, remote or otherwise, is completely trustworthy. Unfortunately, that’s not always the case. (Plus, sometimes honest mistakes happen.) Merging GPS tracking with mobile timekeeping capabilities lets you know exactly where your employees are when they punch in; so you know your staff is at a job site, rather than en route, and you’re only paying people for time they actually spend working.

With those four features alone, managing a remote staff of any size or proximity becomes that much easier. And that’s just scratching the surface of what Actsoft and its array of services can do to help your business reach a new, more efficient state.

Have any questions on how Actsoft can help you?

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02.27
2018

Form Workflows: The Latest Addition to Wireless Forms

Users of Encore’s Ultimate tier now have access to a powerful new enhancement that can transform the ways in which their employees complete forms from the field. Aptly named Form Workflows, this revolutionary new tool ushers in a new era of user-friendly software that is designed to increase the collective teamwork of a business’ employees, specifically when it comes to form submissions.

What is Form Workflows?

If your business has ever experienced difficulties with processing documents in a timely manner due to stalls in transfer between departments, you’ve likely witnessed firsthand how inefficiency can be a detriment to your bottom line. Form Workflows addresses this issue by granting your employees the ability to pass off unfinished electronic forms between the mobile devices of your workers, sharpening information relays and introducing a chain of command structure to your current document processing system.

How can a chain of command benefit my business?

For forms that require approval from supervisors or external departments within a company, chains of command can be established with Form Workflows. This term describes the idea that multiple employees can be lined up in a certain order to each complete a designated portion of a single electronic form.

Within Form Workflows, decision logic can be used to redirect an unfinished form to another department, depending on what information is entered. For example, if a company has built a custom expense report, the form can be programmed to automatically be sent next in the command chain to either a management team or an accounting department for review based on whether or not the calculated total amount exceeds a set threshold.

Setting up a chain of command through Form Workflows can allow your team to streamline its internal processes, speed up document filing, and enhance the accuracy of any information recorded from the field. By increasing company efficiency as a whole using this powerful new feature, your business could experience savings of both time and money in every single form submission it performs.

Brian Baehr, director of product design and development at Actsoft, is one of the primary influences behind the inception of Form Workflows. Baehr firmly believes that the solution can be a breakthrough staple of increased efficiency for businesses located in a multitude of different industries.

“Form Workflows lets users really customize and simplify what they can do,” said Baehr. “The feature takes the guesswork out of an employee’s job.”

Consider streamlining your company’s documents today with Form Workflows on Encore Ultimate, and gain peace of mind when it comes to managing the reception of your business’ valuable information.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar