01.28
2020

Encore’s Web Forms: A Key Tool for Streamlining Data Collection

In a previous enhancement to Encore, we released Form Workflows, a feature that allows one of your mobile employees in the field to begin filling out a digital document and then send it in a chain of command to other staff members for completion. Now, we’ve improved this functionality even further with Web Forms.

Available exclusively to users of Encore’s Ultimate tier, Web Forms provides the administrators at your company’s home office with the ability to start completing an electronic form on a desktop computer. They can then easily transfer it to your mobile workers in the field, saving time and making data collection far easier for your team. Employees away from the office can also start a document and send it back to the office for finalization on a desktop.

Benefits of Web Forms:

  • Implement command chains for forms in order to improve team collaboration.
  • Decrease paperwork costs and the time it takes to pass and collect information even further.
  • Improve productivity, accountability, and versatility with efficient, customer-friendly documentation that can be processed multiple different ways.
  • Set payment authorization workflows that automatically redirect certain expense limits to decision-makers.

A good example of Web Forms in action would be in the case of an HVAC company sending out mobile technicians to customer homes to fix broken air conditioning units. Rather than having the field employee begin a digital maintenance form from scratch and unnecessarily waste time inputting information, they can begin making their repairs earlier, with office personnel filling in any preliminary data while the tech drives to the job site.

For other types of businesses where purchase orders are more common, an employee can use Web Forms to begin filling out a purchase request document at company headquarters that will automatically redirect to a designated manager’s mobile device for review, even if that manager is currently away from the office. By helping to bring the dispersed parts of your workforce closer together, use Encore and its new Web Forms feature to improve cohesiveness and cost efficiency across your entire operation.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

01.22
2020

Encore’s Dispatching Scheduler: The Solution to Work Order Inefficiencies

In one of last week’s blog posts, we discussed some of the difficulties a field service company faced without having a tool to plan out their mobile employees’ work orders in advance. In addition to productivity and brand reputation suffering due to confusions in scheduling, the company was also spending too much money on paper documents to instruct staff that were handwritten and, at times, illegible.

Our flagship workforce management software Encore now enables businesses to manage workloads ahead of time with its Dispatching Scheduler feature. Available exclusively to users of the solution’s Ultimate tier, the Dispatching Scheduler provides an easy, yet intuitive way for your team to plan out customer visits and increase its efficiency.

Features of Encore’s Dispatching Scheduler:

  • A color-coded dashboard that provides easy identification for work order progress.
  • The ability to create service delivery windows for employees dispatched to new customer locations.
  • A feature for reassigning pending orders to new workers on the fly.
  • Calendar and Schedule rows that display availabilities, last known employee locations, and current assignments.
  • The ability to see lists of unassigned orders and drag and drop them onto user schedules.


Encore’s Dispatching Scheduler dashboard.

Benefits of Encore’s Dispatching Scheduler:

  • Distribute workloads more evenly.
  • Optimize employee schedules for higher efficiency.
  • Save time and money with intuitive scheduling that helps to keep employees informed.
  • Provide customers with more accurate service delivery times.
  • Graphics-based scheduling allows your staff to work faster and more interactively.

When applied to the field service use case, it’s easy to see how this powerful new capability could instantly improve the company’s processes. Encore’s Dispatching Scheduler allowed the business’s mobile employees to have easy access to their daily schedules, eliminating unnecessary back-and-forth communication from the office to the field and giving them a much more accurate timeframe for service deliveries. Due to both an increase in productivity and efficiency with the Dispatching Scheduler, their business was able to save significant revenue and also increase its opportunities from a strengthened reputation amongst its customer base.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

11.12
2019

Shipping During the Holiday Season and Actsoft Solutions

In 2017, UPS estimated that they’d be shipping nearly 750 million packages during the course of the entire holiday season. This year, that number isn’t likely to drop. With a steadily increasing number of gifts being given around Christmastime, companies that are in charge of package transportation must use technology and precision to ensure that there are as few delivery hiccups as possible.

At Actsoft, we engineer digital solutions that help streamline operations for companies in industries like transportation for both the driver and the administrator. By making things easier for all employees involved in the shipping process, our solutions help delivery businesses maintain efficiency, even during their busiest quarters of the year. Two applications in particular that we offer are essential for transportation companies: ELD and GPS Tracking.

Powered by VisTracks, our Electronic Logging Device (ELD) solution enables delivery drivers to focus strictly on safe and efficient driving by automatically logging their active time behind the wheel. Rather than having to manually fill out nationally mandated forms for Hours of Service (HOS), semi-truck operators can reach their destinations as quickly and safely as possible with instant documentation preventing their attention from being diverted toward cumbersome paperwork tasks. Information about rest compliance that’s automatically logged on a driver-by-driver basis is readily available to administrators and can help reduce their business’s potential to incur regulatory fines.

On the administrative side, our solutions’ GPS Tracking feature enables location positioning to help keep cargo and trucks safe, even if they become separated from one another. Track semi-truck trailers, the vehicles themselves, and even employees during working hours with accuracy from our software’s live view map. Monitoring all mobile operations via GPS technology helps keep fuel usage optimized, package containers secure, and drivers accountable.

With the power of Actsoft solutions, transportation businesses can maintain ultimate control on their operations. Cut costs for your delivery company and keep efficiency high throughout the frenzied pace of the holiday season using our mobile management software.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

10.17
2018

Encore’s New Barcode Scanning Feature is Here!

We’re proud to announce that our premier solution, Encore, has received a powerful new enhancement to its Wireless Forms feature! With barcode scanning, you can now use the cameras of your workforces’ mobile devices to scan QR codes and barcodes.

The applications of this feature are practical for virtually any company that regularly needs to fulfill checklists, manage inventory, and accurately track employee hours. By simplifying processes and eliminating the need to purchase separate barcode scanning devices, Actsoft has made it possible for your business to consolidate, and save even more resources.

Inventory Management

Experience improved efficiency when it comes to keeping track of inventory. Barcode scanning lets you scan codes to input data into a wireless form, making it easier for your team to take note of any tools that were used and successfully returned throughout the course of a workday. Standardizing the process of inventory management can help to prevent equipment loss, and it also gives your staff a unique advantage by helping them easily identify what parts need to be ordered for a job’s completion.

Timekeeping

Barcode scanning can be used in tandem with Timekeeping, and in doing so, you’re able to verify that your employees are remaining accountable whenever they clock in or out. As long as a wireless form is attached, registered time punches can be accompanied by ID code scans, helping you preserve the integrity of your staff’s timesheet data.

Proof of Work Completion

Companies in multiple different verticals can efficiently document the completion of work and daily work orders with Encore’s barcode scanning enhancement. If your organization must conduct routine inspections at close of business, barcode stickers placed at specific locations can help you verify that workers went to those positions and successfully checked them at the end of the day.

Encore’s barcode scanning tool is yet another example of how we’re constantly looking to make our solution even more practical for the everyday needs of your business. Leave behind expensive barcode scanners, timecard uncertainties, and any inefficiencies surrounding task documentation with our newest update.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

02.27
2018

Form Workflows: The Latest Addition to Wireless Forms

Users of Encore’s Ultimate tier now have access to a powerful new enhancement that can transform the ways in which their employees complete forms from the field. Aptly named Form Workflows, this revolutionary new tool ushers in a new era of user-friendly software that is designed to increase the collective teamwork of a business’ employees, specifically when it comes to form submissions.

What is Form Workflows?

If your business has ever experienced difficulties with processing documents in a timely manner due to stalls in transfer between departments, you’ve likely witnessed firsthand how inefficiency can be a detriment to your bottom line. Form Workflows addresses this issue by granting your employees the ability to pass off unfinished electronic forms between the mobile devices of your workers, sharpening information relays and introducing a chain of command structure to your current document processing system.

How can a chain of command benefit my business?

For forms that require approval from supervisors or external departments within a company, chains of command can be established with Form Workflows. This term describes the idea that multiple employees can be lined up in a certain order to each complete a designated portion of a single electronic form.

Within Form Workflows, decision logic can be used to redirect an unfinished form to another department, depending on what information is entered. For example, if a company has built a custom expense report, the form can be programmed to automatically be sent next in the command chain to either a management team or an accounting department for review based on whether or not the calculated total amount exceeds a set threshold.

Setting up a chain of command through Form Workflows can allow your team to streamline its internal processes, speed up document filing, and enhance the accuracy of any information recorded from the field. By increasing company efficiency as a whole using this powerful new feature, your business could experience savings of both time and money in every single form submission it performs.

Brian Baehr, director of product design and development at Actsoft, is one of the primary influences behind the inception of Form Workflows. Baehr firmly believes that the solution can be a breakthrough staple of increased efficiency for businesses located in a multitude of different industries.

“Form Workflows lets users really customize and simplify what they can do,” said Baehr. “The feature takes the guesswork out of an employee’s job.”

Consider streamlining your company’s documents today with Form Workflows on Encore Ultimate, and gain peace of mind when it comes to managing the reception of your business’ valuable information.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar