10.09
2018

How to Prepare for Inclement Weather

If you’ve been watching the news the last few days, you know that the latest hurricane of the 2018 season threatening the U.S. — Hurricane Michael — is currently barreling its way into the Gulf of Mexico. As it makes its way north, it’s expected to charge up using the warm waters of the Gulf, increasing in strength until it makes landfall, potentially as a Category 3 storm, which means its wind speed will range from 111–130 mph.

As of now, the hurricane’s path is expected to take it to the Florida Panhandle, landing somewhere around Panama. But because these storms are so unpredictable, here at Actsoft, we’re also taking precautions in the event that it takes a sudden turn east toward the Tampa Bay area, where our home office is located.

Inclement weather is not always just an inconvenience. Storms, such as a Category 3 hurricane, can be devastating to the communities unfortunate enough to be caught in their paths. That’s why, whenever possible, local authorities give as much warning to prepare residents for what may come.

That same preparedness is important for business owners. Solutions like the ones Encore provides often prove to be critical during just such situations.

In the event of a sudden storm, GPS Tracking can help management determine exactly where their deployed field employees are and, in the event there are people in the path of the storm, group messages can be sent to warn them all to seek shelter. Similarly, those messages can also serve as a means to check in with everyone to make sure they’re all safe, sound, and out of harm’s way.

However, if there are days’ advance warning, as in the case of the fast-approaching Hurricane Michael, those same group messages can be used to send a message to all mobile workers in the storm’s trajectory, giving notice as to the company’s plan of action.

Conversely, if you’re in the business of helping people during storms, whether it be through rescue efforts or utility repair, Job Dispatching is the best way to make sure your team is getting to job sites that are of the highest priority and urgency. Plus, since dispatching is tied into GPS, you can make sure you’re sending the closest available person so you’re maximizing time, allowing you to serve as many people as possible in the shortest amount of time.

And of course, from an accounting perspective, our Timekeeping feature lets you keep track of all the extra hours workers are putting in while helping to keep others safe, making sure they’re properly compensated as they potentially put themselves in harm’s way during, and in the wake of, the storm.

Whether you’re also in the path — potential or otherwise — of Hurricane Michael, or any other future storm that will inevitably surface, please stay safe and out of harm’s way whenever possible. And if you do need to put yourself on the line, be careful, and keep in as close contact with your team as possible.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

09.27
2018

Actsoft Joins the Ranks of the TBBJ 200

Exciting news around the Actsoft offices came out this week! Each year the Tampa Bay Business Journal categorically ranks the top 200 privately owned local businesses in a feature called the TBBJ 200, breaking each down by industry and ranking them based on the total revenue generated.

We’re thrilled to say that this year we joined the prestigious group of companies that includes such household names as Publix Super Markets Inc., Beall’s Inc., and Coca-Cola Beverages Florida LLC. Making our debut on the list at the 146th spot, we’re proud to say that a 26-percent year-over-year growth in revenue is what helped us join this impressive group of businesses.

When we launched Actsoft back in 1996 as a simple courier software, we had no way of knowing that we would grow into the international, multifaceted mobile management software company we are today. Over the years, our modest-sized team has grown into a group of more than 150 talented individuals, many based here in the Tampa Bay Area, but with others scattered across the country and even abroad.

We’re proud of all that we’ve been able to accomplish over the years, and know that, especially thanks to you, our valued customers, we can continue doing great things, expanding our reach and increasing the services we know will allow you to streamline your business practices for years to come.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

09.20
2018

Industry Spotlight: Actsoft Solutions in Education

When it comes to the well-being of your children, it’s pretty safe to assume that all parents are willing to take any extra precautions to help guarantee that they are properly taken care of and kept out of harm’s way. This is especially true when your children are in the care of others, such as school officials. That’s why, when school districts take advantage of our solutions, it gives parents the additional peace of mind that comes with added knowledge pertaining to their kids’ whereabouts and safety. There are a number of benefits that come with incorporating GPS tracking on school buses.

Bus Location
The most obvious benefit of tracking school buses is always knowing exactly where the bus is at any given time. Parents (and school administrators) can rest easy being able to know if, say, the bus is running a few minutes late or got stuck in some unexpected traffic. Plus, with the ability to see where the bus in first thing in the morning, kids can avoid exposure to inclement weather by staying indoors until their ride is closer.

Scheduled Maintenance
Know that your vehicles are always in top-notch condition by setting up reminders to perform routine maintenance checks on them. These can be based on length of time or miles traveled. Scheduling regular vehicle inspections helps to make sure any potential small issues are discovered before compounding into larger, costlier problems.

Driver Accountability
Are your drivers slamming on the brakes too often? Exceeding the speed limit regularly? Keep track of their behaviors so you can be sure students are in good hands, and that drivers are regularly practicing safe driving habits. Being able to definitively

Lower Fuel Costs
Another benefit for the school is the ability to actively monitor routes to make sure the most efficient ones are taken. Doing this helps to reduce the amount of wasted fuel due to longer-than-necessary routes. Additionally, if drivers are idling their vehicles excessively, administrators can address the issue so that they are no longer burning fuel needlessly.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

09.13
2018

5 Minutes With … Actsoft Professional Services

Here at Actsoft, we decided to give you a little bit of a peek behind the curtain, so to speak … to have a chance to get to know some of our staff just a little bit. Over the years, we’ve had ample opportunity to get to know each of our customers, but the reverse can’t always be said. And we want to change that.

So we decided, one by one, we’d drop by each of our departments and sit down with one team member from each to get to know a little bit more about them and their role with Actsoft. This week, we’re speaking with Linda Brandt, who works with our Professional Services department. Linda is one of the team members responsible for helping our customers out with special projects, while also providing professional support for our own staff as needed.

What is your position with Actsoft?
Professional Services Support Specialist

How long have you worked with the company?
11 Years

Have you always held your current title?
I started as a product consultant (now known as a customer advisor). I moved on to Tech Support as a tier 1 support specialist. The next position I held was tier 2 support specialist. During this period, I started working on integrations and custom reports, but the Professional Services department did not exist yet.

Tell us a little about yourself.
Despite the silly rumors that I am French Canadian, I am actually a native Floridian with deep roots in Tampa. My mom was Spanish and Cuban. She grew up in Ybor City [Tampa]. Her family included cigar rollers, musicians, clothing designers, and restaurant owners. My dad’s family was Austrian and English. They were carpenters, masons, farmers, and artists. I grew up on a small home farm. I have milked a cow and hoed many a garden row. I love nature (especially the beach), reading, cooking, baking, dancing, and I am obsessed with music of all genres. Before working for Actsoft, I had many different types of jobs that ran the gamut from food service to teaching. Most of all, I am endlessly curious and have a bona fide thirst for knowledge.

What does a typical day look like for you?
My day starts with coffee. While drinking coffee, I read and respond to my emails. I split my work schedule between technical support for customers who have Professional Services projects, support for Customer Experience advisors that are upgrading or migrating customers with Professional Services projects, and acting as the subject matter expert on pre-sales calls for sales members. Those activities are scheduled, but in between, I field questions and provide on-demand support to those departments, and direct requests from customers.

Describe a positive experience you’ve had with Professional Services.
I do not have a specific example, but I do have a scenario that has played out many times.  It is very rewarding to be on a pre-sales call that leads to the potential client coming on board as a customer. It is satisfying to witness their journey through our process that ends with a Professional Services project as a solution. A solution that makes their business model more efficient and productive. One that I had a hand in constructing. A process that builds positive working relationships with both customers and co-workers.

What types of challenges do you face and what steps do you take to overcome them?
As a tech support specialist, I deal with challenges. The first thing I do is gather all the details of the issue and what was done previously to resolve it. Usually, I have a good idea of what is going on before I connect to the customer’s server, but seeing is believing. I rely heavily on experience, so sometimes it is just the process of elimination and testing the results. I love a good challenge!

In what ways have you grown since starting with Actsoft?
My critical thinking skills have definitely improved. I can see the big picture and analyze the connections in a way I did not before. I started in the Customer Experience department before going to Tech Support. This was a big advantage because if you do not know the user interface you can overthink a situation. Sometimes it is just a configuration issue, not a technical issue. In addition, I have learned practical applications of SQL querying and programming skills I learned in college.

What advice would you give prospects looking to begin a career with Actsoft’s Professional Services team?
Product knowledge is key no matter what department you are going to work in. Be flexible. Be willing to adapt. The only constant at Actsoft is change. This works for me because I love learning something new and hate being bored. Working in the Professional Services department combines a lot of different knowledge and skills. You need to be both creative and analytical. The ability to think outside the box is a necessary skill. You will act as a project manager, a salesperson, a data analyst, and a solution designer. The consultant has to take the Actsoft product and apply it to the customer’s business model to solve their efficiency and productivity issues with a deliverable product. Most of all, do not be afraid to ask questions. Rely on your team members’ experience. No one person can know it all. In addition, this is a great place to work. A bad day at Actsoft is still better than a good day somewhere else. This is a company with a heart and we are a family. Welcome.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

09.06
2018

5 Minutes With … Actsoft Sales

We recently launched a new series on our blog called “5 Minutes With …” Through this series, we want to give you a look at the inner workings at Actsoft. Since we’ve grown to learn so much about you and your businesses over the years, we want to give you a chance to learn a little more about us.

This week, we decided to sit down with a member of our team that is pivotal in making that first connection with you, our valued customers. Trae Robinson is a member of our sales team. As a sales executive, it’s his job to reach out to connect with customers and provide details about how our mobile solutions can help them.

What is your position with Actsoft?
Sales Accounting Executive

How long have you worked with the company?
Nine months.

Tell us a little about yourself.
I was born in Louisiana, graduated from USF (University of South Florida), and am a motorcycle enthusiast, Florida beach bum, and certified scuba diver. My favorite food is crab legs; favorite drink is bourbon. Something on my bucket list: camel racing in Dubai.

What does a typical day look like for you?
I contact cellphone carrier sales reps, run team meetings and customer presentations, answer pricing questions, send out email campaigns, and follow up with existing customers.

Describe a positive experience you’ve had on the sales floor.
There was a [new] customer who had a very tight implementation deadline because they were about to go on vacation for months. I was doubtful [at first] that we could meet the customer’s demands, [and was pleasantly] surprised at how quickly each department was able to step up and expedite the opportunity. The synergy from order processing, to accounting, to fulfillment, to [customer experience] was amazing. Actsoft is a well-oiled machine.

What types of challenges do you face and how do you overcome them?
Understanding the internal processing for creating accounts and orders. I research our documents and speak with resources [within Actsoft]. I also work with accounting, order processing, and revenue assurance to help better understand our processes.

In what ways have you grown since starting with Actsoft?
Working here has been incredible. I have been challenged to be more organized and to leverage technology to be more efficient. The Dream Achievers and Toastmasters programs have also been very instrumental in my development so far.

What advice would you give prospects looking to begin a career with Actsoft’s sales department?
Working in sales can be equal parts exhilarating, rewarding, and stressful. I believe anyone can be taught how to be a great salesperson, but it will take some effort. The skills you can learn in sales, like negotiation, persistence, building rapport, closing, and becoming an effective communicator — to name a few — can [also] be useful in your personal life. Understanding the sales process and how to build customer relationships is incredibly important, regardless of the career or industry you choose. The more intimidating or scary a position in sales may sound, the more you need to take one.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

08.24
2018

5 Minutes With … Actsoft Customer Experience

In our years of providing companies around the globe with digital solutions to help streamline processes, diminish inefficiencies, reduce waste, and save money, we’ve had the opportunity to get to know all sorts of customers. As great as it’s been getting to know everyone, we started to wonder: How much do our customers really know about us?

So we decided it was time to let you get to know us a little better. As part of our new series, “5 Minutes With …” we’ll be talking with members of the team from different departments around the company. In doing so, we hope to give you a little bit of insight into what it’s like behind the scenes at Actsoft … a glimpse behind the curtain, so to speak.

This week, we’ll be talking with Tyrell Seabrook. As a member of our Customer Experience team, Tyrell is one of the guys responsible for helping onboard new customers, getting them started with our software; helping them troubleshoot any questions they have along the way; and periodically phoning customers to make sure everything is okay.

What is your position with Actsoft?
Customer Advisor.

How long have you worked with the company?
Ten months.

Tell us a little about yourself.
I was born in Brooklyn, NY, and when I was about 8 years old I moved to the Bronx, NY. Growing up we traveled a lot so I have explored most of the Caribbean Islands, 25-plus states, and I lived in Europe during my senior year of college. I am also an Eagle Scout (not a card-carrying member) and hold a yellow belt in Tae Kwon Do. I have been working, since I was about 14, at various places: yogurt shop, aquarium, summer camp, gas station, and the cable company. Two fun facts: I still have a baby tooth and I am ambidextrous … found that out in college.

What does a typical day look like for you?
A typical day for me is as follows: I brew and drink the strongest pot of coffee. [Then I] check my emails and calendar to see if we have launched any updates or if any customers need assistance. I write out my list of calls for the day and place any accounts that need help at the top. I begin by calling my customers by time zone, and then respond to emails that may have come in while I was on the phone. After my calls and emails are good, I do a little victory dance to celebrate that I love my job.

Describe a positive experience you’ve had on the CX floor. 
Every day is a positive experience because I work with one of the best teams in the building. My CX family is loud, crazy, and funny. In my short time here, I can honestly say that I have a family with such a diverse background, with big hearts.

What types of challenges do you face and how do you overcome them?
I would say time is one of my biggest challenges. Some days you come in and have a bunch of customers who would like some additional training. However, you may already have a set schedule for the day and may need to rearrange it to accommodate. Usually, I make a list of all my appointments and see if I have some open spots. After doing that, I call my customer and double check to see if they would still like to proceed [with training]. (Because anything can happen in a day.) Following any updates, I proceed to use time management to reach my goals and make sure people know that we really care about their business.

In what ways have you grown since starting with Actsoft?
When I first started here, I was so unconfident with my work. I was constantly nervous that I wasn’t going to learn the product or [that I would] mess up an account. Now, being with the company for almost a year, my confidence is through the roof. I really just want to thank my leadership for believing in me and letting me be my best self.

What advice would you give prospects looking to begin a career with Actsoft’s CX department?
It’s just like learning how to ride a bike: Training may be a little scary because you are just learning to balance the product knowledge and learning our ways, but with practice you’ll be up and riding in no time. We are such a family in this department, it’s so amazing. I [sometimes] ask myself, “What was I doing before Actsoft?” And I draw a blank because all I see are the good times here. So please, if you would love to join our “family,” come on in! The water is fine!

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar