08.21
2019

Encore’s Capabilities During Mission-Critical Situations

When emergencies strike for a mobile workforce, the ability to retain connectivity is crucial. Organizations that are tasked with disaster recovery efforts in particular need ways to efficiently communicate more than ever when bandwidth is stretched thin and communication channels are limited. With the power of Encore, Actsoft’s premier solution, organizations can have an easier time directing their mobile employees, collecting data in the field, and restoring order during emergency situations.

Encore provides multiple ways for departments to send and receive data with their mobile employees through features like Wireless Forms, Job Dispatching, and Intra-Company Messaging; plus, the solution’s ability to operate over Wi-Fi and cellular networks alike gives your workforce the versatility it needs to stay in tune with itself during periods of connectivity shortage. Data collection is able to remain even more secure throughout the entire process with Encore Vault, our newest solution tier.

In addition to helping facilitate strong communication between the office and the field, Encore can provide your team with even more ways to increase its safety protocols through greater insight. Organizations in remediation services, the public sector, and waste collection can rely on our solution’s GPS Tracking functionality to see all aspects of their mobile workforces at once and keep their personnel safer through positional data that’s brought straight to their solution’s live view map. If an employee is injured on the job while performing work, their pinpointed location can be easily identified, allowing dispatchers to send out assistance to them quickly and efficiently.

Encore remains a valuable tool for organizations that are called upon during mission-critical situations because of its ability to enhance communication and visibility for their mobile workforces. With features for location monitoring, secure instant messaging, and versatile dispatching, your organization can be better prepared for the next emergency event and save time and money throughout the entire process.

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08.13
2019

What a Company Mission Statement Should Accomplish

As we’ve discussed in previous posts, effective communication is essential to success in the world of business. How your message comes across to both prospective customers and your internal team alike matters, and perhaps one of the best ways to send a powerful and meaningful one to all is through a thoughtful mission statement that sticks. Your organization’s mission statement should:

Unite the company toward a common goal

One crucial benefit of a good mission statement is its ability to get everyone on the same page internally. The primary purpose of your organization should be carefully reflected in the diction used within the statement, and it should also be readily available to employees, especially those who interact with customers on a daily basis. Another important thing to do is to welcome feedback from all of your staff regarding the message. This helps to ensure that everyone is onboard, ready to start collectively moving in the direction that company leadership has outlined. Requesting input can even foster more effective collaboration amongst your personnel once the statement’s concept has been established.

Provide an accurate, professional description of your corporate identity to customers

Start with an identification process that considers everything your organization does, and then try to whittle it down into a few simple statements. What is your corporate identity? Asking this question first can help your team pinpoint the sheer scope of everything your company hopes to provide to its customers, and then find greater clarity when going about formulating the best way to convey that to them.

Express the values that your organization upholds in a concise but powerful manner

Above anything else, make sure your team’s mission statement encompasses your business’s key principles and ethics points. However, try to keep brevity and consistency in mind when beginning to compose the statement, especially when including your company’s values. Too many words or unrelated ideas can be confusing, defeating the purpose of having a mission statement in the first place. Lastly, verify that the message passes compliance with any and all branding guidelines as a final litmus test before publishing. With these tips in mind, feel free to craft a renewed mission statement that offers a fresh new perspective and refocused company vision for your team heading into the second half of the year.

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08.07
2019

How Excellent Communication Enhances Project Management

For any team project, effective communication is essential. Coordinating various tasks that need to be accomplished is much easier when there’s open communication between staff members and supervisors; however, this can be a struggle to maintain consistently at times.

Requesting feedback from your staff regarding how much work they’ve got on their schedules is an excellent way to encourage honesty, reduce overwhelming feelings for individuals in your organization, and pinpoint the objectives at hand with laser focus. It can also give you the best idea of who has additional availability to take on more work. However, there’s no way to gauge expendable bandwidth without solid communication. David Knight, Actsoft’s vice president of customer experience believes that without clear connectivity, collaborative efforts will become limited for a workforce.

“The key to teamwork is collaboration, which can only be achieved with effective communication,” said Knight. “Effective communication keeps teams on the same page at the same time, but more importantly, helps teams avoid conflicts and misunderstandings, which reduce collaboration.”

If everyone in your company is on the same page, meeting deadlines also becomes infinitely easier. A mission statement is a great way to communicate your business’s vision, uniting your workforce around a central theme that keeps staff up to date with the values and objectives that your organization is striving to accomplish during project execution.

Actsoft’s solutions offer intuitive features to make project management easier through enhanced communication. Intra-Company Messaging and Job Dispatching help keep all aspects of your company in the know by providing platforms to securely transmit key information about jobs in the field, regardless of how far away your mobile employees may be. With the power of our applications, strengthen your business’s communication channels and improve the ways that your team collaborates on its daily projects.

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07.19
2019

Heat Waves and Bad-Weather Management

It sure looks like it’s gonna be another hot one out there, eh?

Ah, weather. That go-to, default topic reserved especially for workplace conversations when, well, frankly you aren’t sure what else to talk about in a given situation. (Think: when you’re waiting for the elevator to finish its slow crawl to your floor so you can finally be on your way.)

Well, that’s typically the case anyway. But if you’ve been paying attention to the news in recent days (or years, really), then you know the weather is actually a hot-button topic. Right now, Europe is not-so-eagerly awaiting its second bout of record-breaking temperatures expected to hit next week. This comes just three weeks after the first heat wave of the year, which saw an all-time high temperature in France.

Stateside, the Midwest and East Coast are both bracing for impact, so to speak, as temperatures are expected to soar into the 90s and 100s over the weekend, with the possibility of surpassing even 110 degrees in some areas, and there is little expected relief to look forward to even after the sun dips below the horizon. (It’s so bad, New York City actually canceled its much-anticipated triathlon this weekend, the first time its ever had to do this.)

Of course, this is on par with an apparent influx in severe weather many have been experiencing in recent years, whether it’s storms hitting harder and more frequently than they ever have before, or sparse amounts of regular rainfall helping fuel rampant wildfires.

Depending on your business, weather can have a severe impact on your day-to-day operations. If you’re flying blind, so to speak, you might find yourself at a bit of a loss when chaos throws your plans into disarray. But you’ll find yourself in a much better position if you have a management system in place that helps you easily oversee your employees’ activities throughout the day.

For example, should the weather result in one or more emergencies warranting immediate attention, you can use GPS Tracking to determine which team member(s) are best positioned to handle the situation. Then use our Job Dispatching feature to send the new work order(s) and reprioritize so your workers can change course.

If severe weather is impacting your company’s ability to do its job due to safety concerns, you can quickly disperse a secure, team-wide message to the masses, giving them important updates — such as telling them to pack up and seek shelter — that help to make sure everyone receives the same message across the board.

Timekeeping will help you keep track of all those odd hours your workers might be pulling due to weather-related shifts in duties. The GPS stamp on each time punch verifies their locations while on the clock, and you can run ad hoc reports to keep on top of overtime to help make sure it’s evenly dispersed, if necessary.

Next time you find yourself at a loss for original conversation, at least you now know that weather can actually be the jumping-off point for bigger, business-related conversation. And hopefully, that conversation eventually leads to further discussion about a solution — our solution — to your weather-related business conundrums.

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06.25
2019

Fleet Safety 101 With Actsoft Solutions

Safety is the top priority for those tasked with managing a business fleet. As drivers operating business vehicles tend to be dispersed considerably far from one another, finding a fleet management solution that can provide details on the driving behaviors of each mobile employee is integral, no matter their distance from the office.

Two of the most important aspects of keeping a safe business fleet include being able to monitor driver habits and keeping tabs on vehicle locations. Too much hard acceleration and braking can increase vehicle wear and tear, putting your mobile employees and other users of the road at greater risk when it comes to accident potential. Being able to recognize excessive instances of dangerous driving habits like these and actively enforcing procedures to help curb them in your mobile workforce can help your staff implement safer driving styles. Vehicle tracking can also help you better pinpoint and dispatch out aid to any of your drivers that may need emergency assistance if an accident does occur.

Actsoft solutions are equipped to provide your fleet managers with all the tools they need to employ a safer fleet by blending versatility with robust features. Our premier solution Encore lets you see near real-time traffic patterns on a live view map, and it can integrate with some third-party software types for an even more detailed experience. Sync weather data with your Encore solution’s map to see where your drivers are located in relation to any inclement storms or blizzards, even on a nationwide scale. You can then use features like Job Dispatching to communicate out new protocols to your drivers nearly instantly, helping them stay safe and return to their tasks once it’s safe to begin driving again. Encore’s detailed reports about driver speeds also make it easy for you to see which of your drivers are going too fast too frequently.

Manage delivery delays and more using Actsoft technology to better prevent staff from driving in hazardous conditions. The power of our applications helps you see where specific drivers are, respond more efficiently to any breakdowns that might occur, and keep your team safer on the road as a whole.

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06.14
2019

Uber Elevate and Business Innovation

Uber unveiled this week that the third test city to be added to the list of its long-anticipated “flying taxi” service will be on the other side of the globe, in Melbourne, Australia. (The first two being stateside, in Los Angeles and Dallas.) If you haven’t been following the story, the hugely popular ride-sharing company — which revolutionized the way we all think about taxi services — has long been touting its plans to take to the skies, offering users a virtually traffic-free ride experience. (As it stands, Uber is already set to whisk people to and from JFK Airport.)

The designs for the taxi, recently unveiled at the company’s annual Elevate conference, reveal what can only be described as an airplane-helicopter hybrid, with a sleek, futuristic vibe that channels everyone’s favorite space toon: the Jetsons. It’ll be at least four years before we even see this innovative new option take flight, according to Uber, but it’s still exciting to know changes like this are on the horizon.

This type of thinking — never being satisfied with the status quo — is what catapulted Uber from a “nobody” startup to a major tech leader. The company developed a genius way to completely change an industry that was virtually untouched for decades and its popularity sparked like wildfire. Where other companies may be satisfied at the rapid success, the powers that be at Uber know that real success comes from constant innovation, from always looking for ways to push their business in new directions.

In that same line of thought, our software serves as a means to help push already successful businesses forward. With our suite of solutions, we don’t purport to provide expertise in every single industry. Rather, what we do is give businesses in virtually every industry imaginable the means to vastly improve their processes. We give you a way to maximize your efficiency — through use of features such as Wireless Forms, Job Dispatching, Timekeeping, and others — in order to make the most of what you’ve already built on your own.

One of the great benefits from our solutions is their ability to help you shave precious time off each of your tasks. This saved time creates the opportunity for you to take on even more business, which helps to boost your bottom line. But in addition, some of that saved time can be devoted to ideating, crafting new ways to take your business to an entirely new level, much in the same way the folks at Uber continue to do.

We never stop working on ways to improve our software and roll out even more features that exist to help you make more money. We hope that our role in helping you simplify everyday tasks can also play a part in the greater evolution of your business.

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06.07
2019

Dark Phoenix and Rapid Business Growth

This weekend, comic book fans everywhere will flock to theaters to see the big-screen interpretation of beloved X-Men character Jean Grey as she descends into the chaotic, out-of-control Dark Phoenix. In the movie, the good-natured Grey finds herself unexpectedly wielding immense amounts of psychic powers that quickly compound exponentially, causing her to rapidly spiral out of control.

By now, you may be asking yourself: What the heck does any of this have to do with managing my remote workforce?

Work with me here. In the movie, Jean Grey struggles to maintain control of her powers as they expand way beyond her wildest expectations. While she always knew she was capable of great things, never before did she think her mutant abilities would grow to such levels. Because she hadn’t expected it, she never prepared for it, and so she was ill-equipped to manage it.

Similarly, when you’re running a business and you experience a burst in growth, you may find yourself struggling to keep up. The trick, of course, is to prepare yourself ahead of time. Implement the proper tools that give you the right kind of control over your business’s processes so that, if you do experience that sudden boost from out of the blue, you’re already in a good position to field the influx of necessary work to keep everything running smoothly.

That’s where our solution comes into play.

Implementing Encore into your company’s day-to-day operations gives you an additional level of control and organization, making the process of expansion — even if it comes from out of nowhere — much more manageable than if you were on your own.

Take our Job Dispatching feature. Using our software, you’re able to see the status of every available worker, including the number of work orders on their plates, as well as their current locations, whether they’re at a job site or on the road. Having access to this information, it’s much easier to make an educated decision when new work orders come in and you have to determine who to assign them to.  You can do so right in the application, without ever having to pick up the phone or require the worker to come back to the office to retrieve new assignments.

Once those work orders are disseminated to the crew, they can power through on-site paperwork faster than ever, thanks to our Wireless Forms. With such time-saving features as calculations (with no risk of math errors from trying to add things up in their heads) and decision logic (which skips over unnecessary sections or shows relevant ones based on previous responses), workers can fill these out quickly, freeing up more time to take on additional jobs. Plus, when your forms are digitized, you don’t have to worry about back-office mistakes made from misinterpreting chicken scratch handwriting or forms being lost in transit.

If your sudden business boom means you’ll be dealing with the production and/or distribution of a lot of inventory, you’ll really love Barcode Scanning. This is used in conjunction with our Wireless Forms feature and can really speed up the act of checking products in or out of the warehouse. Rather than manually count each box that comes or goes, simply scan barcodes as they are loaded or offloaded from the delivery truck. You’ll greatly reduce the risk of human error and have a much more accurate accounting of your inventory.

And of course, as you grow, so will your team. It’s inevitable. That’s when our Messaging feature comes into play. With it, you can quickly and easily send group (or individual, if need be) messages in order to make sure important updates are received by all, regardless of whether or not they’re in the office or out in the field. This helps keep everyone on the same page and, depending on the update, can also keep your workers safe.

We’ve barely begun to scratch the surface here, but one thing is for certain: Bringing Encore into your life is a surefire way to streamline your day-to-day operations so that, when the unexpected arises, you don’t spiral out of control like Jean Grey.

Have any questions on how Actsoft can help you?

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05.02
2019

3 Ways Actsoft Solutions Help Sustain Productivity

Employees are the driving force behind your team’s success. However, if there’s no accountability within your workforce, productivity can suffer, and end up doing damage to your company’s bottom line in the long run.

Actsoft solutions are built to provide your management with all the tools they need to know their workforces inside and out. By creating a clearer picture of what is happening in the field for supervisors to see, our applications deliver a user-friendly experience that works to keep accountability high. Here are three features of our solutions that help bolster productivity across your entire workforce.

GPS Tracking

The ability to track mobile employees during working hours enables businesses to ensure that their teams are in the right places at the right time. This is the first step in verifying that tasks are being completed efficiently. Our solutions’ GPS Tracking feature also extends to fleet management by allowing your managers to see work vehicle positions around the clock, ensuring that they’re always at proper locations.

Alerts

Whenever mobile employees travel using company vehicles to work sites, you can use Alerts to receive notifications about certain driving behaviors they may exhibit. Our solutions work in tandem with hardware that’s easy to install into your vehicles, giving you an electronic notice any time activities like excessive idling occur. If your vehicles are remaining stationary but their engines are left running, it can serve as a good indicator that your remote workers may be stalling on the job.

Job Dispatching

Communication as a whole should always be optimized within your business. Job Dispatching helps to foster better connectivity by allowing you to route the closest available employees to a new job site in the field. This feature helps to improve productivity by eliminating unnecessary trips to the office and serving as an easier, faster, and less costly way to reach new customers.

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03.11
2019

Feature Study: Job Dispatching on Encore

To continue our series of feature studies, next we’ll look at Encore’s Job Dispatching feature, and what it can do for businesses of any size. This aspect of the solution helps employees make the most of their time in the field during working hours by making communication and team coordination easier to accomplish.

Administrators at company headquarters can use Job Dispatching to reroute mobile staff on the fly. They’re able to see the near real-time positions of workers in the field and direct the nearest ones with open availability to new tasks. In addition to strengthening connectivity, this feature helps businesses save money by helping them improve time management. Making efficient use of the hours in a typical workday is a balancing act, and it’s one that directly impacts productivity. By using Job Dispatching to direct, change workflows, and stay in contact with mobile employees, businesses with remote workforces can ensure that their scheduling remains optimized.

If your employees are able to reach new work locations quicker, customer satisfaction can also increase. Job Dispatching works in tandem with GPS Tracking to make finding and sending out the nearest available worker simpler, allowing them to accelerate their response times to new tasks. Use these features together to help enhance the reputation of your brand to customers even more, while potentially increasing revenue at the same time.

The task of communicating out new instructions effectively to remote workers can be difficult if the right tools aren’t being used, but for all things mobile resource management, there’s Job Dispatching on Encore. See how this feature can help companies like yours today with a free live demo.

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02.05
2019

Using Encore’s Manager App While Traveling

At Actsoft, we know what a powerful asset mobility can be to today’s businesses. While you might not be able to be omnipresent at all your company’s different work sites, our flagship solution Encore now has an extra degree of portability with its Manager App tool, allowing you to manage multiple teams from virtually any location. Running an entire organization’s various tasks at once isn’t an easy feat, but it can be simplified with Manager App.

As a solution that’s truly tailored to the needs of a traveling administrator, Manager App brings all your desktop application’s features to the interface of a mobile device. Oversee your dispersed workforce if you’re away from business headquarters, and direct employees efficiently from the tap of a button. Manager App even allows you to gain insight and adjust your workforce on an international scale by allowing you to travel out of the country as needed, while still helping to keep you informed about things that are relevant to your business back home.

Benefits of Manager App

Enhance efficiency by using Manager App to direct while on the go. Unnecessary trips to the office can add up to losses of both time and money, and by taking your desktop application’s features with you, you’re able to reduce these costs and boost productivity. Receive near real-time updates when users fill out forms, optimize routes to job sites, and send out additional personnel to job locations from any position with Manager App. Eliminate the need to be tied down to a desktop computer to access certain features of the Encore application, thanks to the solution’s portability and seamless functionality.

Whether you’re localized or traveling abroad, it’s always important to ensure that operations for your business are continuing to run smoothly. Use Manager App to work smarter, not harder, and efficiently direct your team from a smartphone or tablet while you’re away from the office.

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