09.10
2019

The Benefits of Encore Vault’s EVV Solution

We’ve already discussed the upcoming Electronic Visit Verification (EVV) mandates that mobile healthcare companies must eventually have an answer for, but aside from just simple compliance, what are some of the extra benefits that an EVV system can provide your workforce with?

From a perspective of running the most efficient mobile healthcare operation possible, taking advantage of an EVV solution’s feature set is nearly as essential as remaining in regulatory compliance. After all, if you’re paying for an EVV solution, it’s wise to use it for the most possible enhancements to your business, while it helps your team stay in line at the same time. Our EVV solution, offered through Encore Vault, is designed to provide your organization with a treasure trove of features and valuable benefits for upgraded operations, including:

Verification of delivered services

It’s within the acronym, and it’s perhaps the most important aspect of our EVV solution: Verification. An ability to document and save data about patient visits made by your mobile medical staff is crucial for success, and in addition to helping track service quality, it can offer your team greater protection, as well as a dynamic new way to submit information.

Redirecting mobile nurses with ease

For mobile healthcare teams that must make multiple trips to different clients daily, the ability to schedule and reroute staff members on the fly can make things infinitely easier. Encore Vault EVV helps your business save fuel, reach patients quicker during emergency situations, and see the near real-time GPS positions of its personnel during working hours.

Helping eliminate insurance fraud and reducing overbilling

Recorded histories of patient visitations with accompanying location markers can help enhance the quality of your healthcare company’s reputation amongst its clientele by fostering consistency. With our application’s ability to notate precise start and stop times for delivered services, you can also help eliminate falsified claims and boost the accuracy of submitted logs.

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09.06
2019

How to Best Manage Your ELD Woes

If you’re running a fleet business that involves long-haul driving, then you’re well familiar with the rules and regulations that came about with the federal mandate requiring electronic logging devices (ELD) to automate the tracking of hours of service (HoS) in order to prevent drivers from exceeding too many hours logged within any given day. While the Federal Motor Carrier Safety Administration (FMCSA) has indicated that the number of violations is steadily decreasing thanks to the new mandate, a couple of unexpected trends are beginning to pick up.

Increase in drivers speeding.
Because the length of time is what is mandated, but business owners tend to be more concerned with getting from point A to point B as quickly as possible, some drivers can feel pressured to increase their speed, taking them across the threshold into unsafe driving territory. This can be especially true if, say, they find themselves caught amid rush-hour traffic and subsequently feel the pressure to make up for lost time.

With our software, dispatchers can better help drivers plan out their trips to avoid traffic delays, alleviating them from some of that stress. But it’s also on management to be watchful of drivers’ speed. Our solution monitors driver speeds and alerts can be sent whenever a violation occurs. While driving a little over the speed limit may help your driver get to their destination faster, according to the American Trucking Associations, speed is the contributing factor to 18 percent of fatal crashes where a truck driver is found at fault. Lives can’t be replaced and the cost to replace equipment (plus the potential legal fees) far outweigh the cost of drivers showing up later than expected.

Searching for safe parking.
Long-haul drivers can’t just pull over anywhere they want. When it comes time to rest up, they need to find a safe spot where they can set up shop. This can push drivers to the limit as they try to find the ideal location while also attempting to maximize their hours, and could result in a violation of HoS since there is little room for flexibility. It’s important to plan out routes as efficiently as possible to make sure they are able to pull over in a location they’d feel safe camping out for an extended period of time.

While there are those who are proponents of loosening the rigidity of HoS for certain circumstances, the fact of the matter is that right now, there is no room for flexibility. So why not turn to our suite of tools, which includes an ELD solution, to help make sure you aren’t left paying hefty penalties? Together, with some strategic planning, we can maximize your drivers’ routes and keep your business from getting fined. Your bank account will thank you.

Have any questions on how Actsoft can help you?

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09.05
2019

Why Data Encryption Matters

In today’s digital age, data is increasingly valuable. With that, however, comes an even greater necessity to protect it. Hefty fines can be leveled against organizations that fail to adhere to federal regulations on certain data types like Personal Health Information (PHI). Any kind of financial information that becomes compromised can also subject the firm in charge of it to massive data breach payouts.

The answer why is simple: Data is crucial to personal security. The potential damage that leaks or hacks can wreak on anything from privacy to financial health can be devastating to both the customer and the company storing it.

So, if your organization is in charge of keeping data heavily secure, what are some of its options? One of the most cost-effective but secure ones lies with our Encore Vault solution. Along with being backed by mandatory and thorough compliance training for our employees on a routine basis, our application is equipped with a slew of security levels to help you truly lock down client information, including:

  • TLS 1.2 data encryption
  • FIPS 140-2 compliance
  • 256-bit AES encryption
  • Advanced Data Security (ADS)
  • Microsoft Azure Web Application Firewall (WAF)
  • Support of HIPAA compliance for sensitive medical information

Encore Vault’s proficiencies aren’t strictly limited to efficient data collection and highly secure storage, however. The solution provides tools for you to coordinate all aspects of your mobile workforce on a platform that’s even more safeguarded. Powerful features like Job Dispatching, Intra-Company Messaging, and GPS Tracking still allow you to monitor points of interest regarding your workforce in the field and adjust workflows in near real-time. Encore Vault is designed to give companies in finance, healthcare, the public sector, and more all the functionality they’ve come to expect from a top-tier workforce management solution, but with the uncompromising levels of encryption they require.

Have any questions on how Actsoft can help you?

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08.30
2019

Your Severe Weather Checklist

If you live in the south, as we do here at Actsoft, then you know hurricane season is here, and we’re currently faced with the first major storm of the season. Hurricane Dorian is wending its way through the Atlantic, currently along a trajectory that is expected to lead it right into the heart of Florida. The storm continues to increase in strength, with the potential to grow into a powerful Category 4 storm before reaching land. With such ferocity barreling its way here, there’s no time to waste in making preparations.

We’ve written before about the ways to prepare for a storm from a business standpoint. But you and your team also have loved ones to think about, particularly if your home is within a storm’s projected path. Whether it’s Hurricane Dorian or another future tempest, we wanted to share a few tips that can help you weather the storm as comfortably as possible.

  1. Stock up with at least seven days’ worth of supplies. This includes one gallon of water per person, per day, and non-perishable foods.
  2. If you have a grill, stock up on extra fuel — gas, propane, charcoal, etc. — in the event that you lose power.
  3. If you have a back-up generator, keep extra fuel readily available.
  4. Top off your car’s gas tank.
  5. Have an evacuation plan in place if necessary, including a reliable route to safety.
  6. Secure all critical documents — birth certificates, passports, life insurance papers, etc. — in a waterproof safe.
  7. Keep a stocked first-aid kit, and make sure you have a supply of any prescription medications.
  8. Have extra cash on hand in the event ATMs become inoperable.
  9. Other important supplies to keep handy: flashlights/lanterns, battery-powered radio, portable chargers for cell phones/essential devices, and batteries.

For even more tips to help you out during this, or any other, storm, check out the Red Cross’s website. Stay safe and dry this weekend!

Have any questions on how Actsoft can help you?

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08.13
2019

What a Company Mission Statement Should Accomplish

As we’ve discussed in previous posts, effective communication is essential to success in the world of business. How your message comes across to both prospective customers and your internal team alike matters, and perhaps one of the best ways to send a powerful and meaningful one to all is through a thoughtful mission statement that sticks. Your organization’s mission statement should:

Unite the company toward a common goal

One crucial benefit of a good mission statement is its ability to get everyone on the same page internally. The primary purpose of your organization should be carefully reflected in the diction used within the statement, and it should also be readily available to employees, especially those who interact with customers on a daily basis. Another important thing to do is to welcome feedback from all of your staff regarding the message. This helps to ensure that everyone is onboard, ready to start collectively moving in the direction that company leadership has outlined. Requesting input can even foster more effective collaboration amongst your personnel once the statement’s concept has been established.

Provide an accurate, professional description of your corporate identity to customers

Start with an identification process that considers everything your organization does, and then try to whittle it down into a few simple statements. What is your corporate identity? Asking this question first can help your team pinpoint the sheer scope of everything your company hopes to provide to its customers, and then find greater clarity when going about formulating the best way to convey that to them.

Express the values that your organization upholds in a concise but powerful manner

Above anything else, make sure your team’s mission statement encompasses your business’s key principles and ethics points. However, try to keep brevity and consistency in mind when beginning to compose the statement, especially when including your company’s values. Too many words or unrelated ideas can be confusing, defeating the purpose of having a mission statement in the first place. Lastly, verify that the message passes compliance with any and all branding guidelines as a final litmus test before publishing. With these tips in mind, feel free to craft a renewed mission statement that offers a fresh new perspective and refocused company vision for your team heading into the second half of the year.

Have any questions on how Actsoft can help you?

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08.07
2019

How Excellent Communication Enhances Project Management

For any team project, effective communication is essential. Coordinating various tasks that need to be accomplished is much easier when there’s open communication between staff members and supervisors; however, this can be a struggle to maintain consistently at times.

Requesting feedback from your staff regarding how much work they’ve got on their schedules is an excellent way to encourage honesty, reduce overwhelming feelings for individuals in your organization, and pinpoint the objectives at hand with laser focus. It can also give you the best idea of who has additional availability to take on more work. However, there’s no way to gauge expendable bandwidth without solid communication. David Knight, Actsoft’s vice president of customer experience believes that without clear connectivity, collaborative efforts will become limited for a workforce.

“The key to teamwork is collaboration, which can only be achieved with effective communication,” said Knight. “Effective communication keeps teams on the same page at the same time, but more importantly, helps teams avoid conflicts and misunderstandings, which reduce collaboration.”

If everyone in your company is on the same page, meeting deadlines also becomes infinitely easier. A mission statement is a great way to communicate your business’s vision, uniting your workforce around a central theme that keeps staff up to date with the values and objectives that your organization is striving to accomplish during project execution.

Actsoft’s solutions offer intuitive features to make project management easier through enhanced communication. Intra-Company Messaging and Job Dispatching help keep all aspects of your company in the know by providing platforms to securely transmit key information about jobs in the field, regardless of how far away your mobile employees may be. With the power of our applications, strengthen your business’s communication channels and improve the ways that your team collaborates on its daily projects.

Have any questions on how Actsoft can help you?

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07.12
2019

That Busy CEO Life and How Actsoft Can Help

Recently, while perusing the latest tech headlines, as I’m wont to do, I came across a headline that stood out to me for two reasons. One: Even though it was clearly labeled a sponsored post, I actually felt compelled enough by the headline to click through, which is a rarity for me. (Kudos, Mashable, you clever monkey.) Two: It promised to show the day of one New York City–based CEO in 60 seconds … a New York minute, if you will. Given the nature of the company I worked for, I thought it would be both interesting and insightful to get a little glimpse of what that life can be like.

If you’re a business owner, you’re more than familiar with the concept of nonstop busy days. Days where, between your personal responsibilities and your work obligations, your waking hours are pretty much spoken for. But as we’ve mentioned in the past, as important as it is to give your all in making sure your company is a thriving success, it’s just as vital that you carve out time to maintain some semblance of a work-life balance.That’s why it’s essential to find and implement the right tools that serve to streamline processes, cut out unnecessary steps, and improve efficiency in your day-to-day activities. That’s exactly where we come into the picture.

Using our suite of tools, business owners are given the ability to simplify many of the daily tasks they and their team undertake. Timely procedures are sped up, leaving your workers with more time during the day during which they can take on more work orders, increasing your company’s bottom line.

As a business owner, you can rely more on your management team to mold your field workers into a synergetic efficiency machine using these day-to-day tools. This lets you focus on the bigger picture, which our tools also help with while removing the necessity of being on-site as frequently as you would need to be otherwise.

Using our system, you can pull up top-level overviews of the goings on at your business, running reports on everything from timekeeping (to make sure employees aren’t clocking egregious amounts of overtime due to early/offsite punching in/out) to vehicle paths (to curb inefficiently long routes driven between job sites, as well as excessively wasteful idling times). Forms that require your signature, such as expense reports, can all be digitized and sent to your phone, letting you quickly sign off and pass them along to your accounting team for faster processing.

All of this — and so much more — can be done using our tools. Not to mention, our recently released Manager App gives you all of this functionality from your mobile device, so you don’t even have to be at a desktop anymore, giving you so much more flexibility to run your business without giving up your social life.

Our job is to make your job easier. Because part of owning a successful business is being able to make the time to enjoy the fruits of your labor.

Have any questions on how Actsoft can help you?

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06.18
2019

Ways to Enhance Your Company’s Brand

One of the most effective ways to increase customer loyalty is to focus on enhancing your organization’s brand. However, developing a powerful name in your respective market can be challenging to do when you’re just starting out, and even once your company has achieved this, it’s still a constant process to maintain.

Every aspect of your business should be optimized to help you effectively address the needs of your customers. Here are a few tips to help your company do just that, and craft a sterling brand at the same time.

Redefine your company’s mission

If it’s been a while since your organization has realigned its focus and business strategy, you may want to think about giving it some attention. As the market is constantly changing, it’s important to take note of any changes in interest by your target customer base, and tailor your business practices to meet their new needs. Redefining goals also helps to unify your team and give them a clearer understanding of what new strategies they can implement to better address customer requests.

Focus on timely and attentive customer care

Build a brand backed by an excellent reputation to foster repeat business. Delivering timely, attentive service remains one of the best ways to retain customer loyalty, garner new opportunities, and build up a quality standing in the market, so make sure that the positive experiences of your clientele are highly emphasized. Highlighting these will allow your company to generate a brand that has the wellbeing of customers as its top priority.

Consider a brand makeover

If your business’s logos, color schemes, or overall visual representations to customers are outdated, you could be falling behind your competition. Brand makeovers serve as adaptations to the marketplace of the 21st century; stay relevant by ensuring that your organization’s appearance reflects both modernity and reliability to its prospective customers.

Just like these tips can help you enhance your company’s brand, Actsoft solutions can assist your organization with increasing its performance. You can even customize your Actsoft application to include attributes of your brand such as updated logos and color palettes to truly drive home your message. Use our solutions today to improve punctuality, efficiency, and productivity across your entire workforce, boosting the potency of your brand in the process.

Have any questions on how Actsoft can help you?

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04.02
2019

Feature Study: GPS Tracking on Encore

Companies employing a mobile workforce are faced with a need to monitor their remote teams during working hours and ensure that operations remain productive. However, keeping tabs on dispersed staff, vehicles, and other assets can be difficult to do all at once. Encore’s GPS Tracking feature is able to eliminate this problem by providing a live view map that displays each relevant position in an intuitive, easy-to-understand format.

What are the benefits of GPS Tracking?

Managing a team of remote employees poses challenges in and of itself, no matter the industry. How can productivity be efficiently monitored by administrators back at a company’s headquarters? Encore’s GPS Tracking feature helps supervisors and executives ensure that their employees are where they need to be during working hours by reporting their near real-time locations.

Many companies also have valuable assets that they require to facilitate routine operations. GPS Tracking helps to bring down costs from wasted time and unnecessary fuel expenditure by making it easier for businesses to leave these pieces of equipment in the field overnight. Due to around-the-clock tracking, your team can experience additional potential benefits such as theft prevention and asset recovery, if something gets misplaced or improperly used.

The versatility of GPS Tracking is another aspect that provides return on investment. As one of the core features of Encore, GPS Tracking works in tandem with multiple other tools that the solution offers, like Job Dispatching, Alerts, and Wireless Forms. Use the near real-time locations of employees to reroute nearby workers to new jobs, receive notifications any time assets enter or exit specified parameters, and even see location-stamped markers whenever a digital form is submitted from the field.

GPS Tracking is Encore’s bedrock feature and remains one of the most important mobile resource management tools available today. Modern-day businesses like yours can use our location-enabled application to enhance productivity, optimize workflows, and manage with ease.

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03.18
2019

Feature Study: Timekeeping on Encore

Many companies face difficulties when it comes to accurately managing their employees’ schedules and the hours staff have worked. They also may struggle with keeping workforce productivity consistently optimized. Encore’s Timekeeping feature provides an answer to both of these points of inefficiency by allowing workers to clock in and out from their mobile devices, reducing unnecessary trips to the office and helping to increase the accuracy of timesheet data.

Andrew Velker, Actsoft’s executive vice president of sales, firmly believes in the power of Encore’s Timekeeping feature and what it can do for businesses, especially ones that have hourly employees.

“The number one expense for any organization is time and labor,” said Velker. “Being able to efficiently manage and reduce unnecessary overtime is one of the biggest ways for companies to save on their bottom lines.”

Return on investment is something that we strive to help businesses achieve through our products. Above anything else, Timekeeping on Encore provides ROI by simply making it easier for payroll to be tracked, managed, and processed. And with the help of our Professional Services team, your company can even integrate its timesheet data with some third-party payroll systems. Actsoft’s Professional Services experts will work with your developers to extract timesheet data files from your Encore application, in the format requested by your payroll company. Use this capability to increase the revenue-saving power of your solution even further.

Encore’s Timekeeping feature is a must for any business with remote employees. It serves as an essential tool for increasing timesheet accuracy, giving mobile workers the ability to register time-punches while away from the office, and ultimately boosting productivity. Reach out to us today to discover more about how your company can benefit from the power of this feature.

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