12.03
2019

Keep Parcels More Secure During Holiday Deliveries with Asset Tracking

As mentioned in a previous post, the number of parcels being delivered this holiday season is likely to increase from years past. With companies like Amazon making online ordering and residential delivery even more popular, it’s clear that accessibility and convenience are currently as important as ever to the average consumer during their shopping experience.

For companies needing to ship packages, especially around Christmastime, tracking the delivery vehicles is one thing, but if those vehicles become separated from the cargo they’re hauling, product security also becomes jeopardized. Luckily, with Actsoft solutions, your team can gain comprehensive knowledge on where its shipping containers and trailers are, with Alerts for tampering outside of specific hours. Easily attach compatible sensors to the doors of your semi-truck trailers to help keep parcels more secure, as you’ll know precisely when the shipping containers they’re in are opened.

Run a more secure and efficient delivery operation with Asset Tracking that works to keep your administrators informed in near real-time. Our software solutions function in tandem with many different types of tracking hardware to display GPS positions of all your business’s assets, allowing you to choose the devices that are best for your business’s specific trailer types. From the warehouse to the distribution zone, your team can also easily establish digital perimeters with Geofences and receive notifications any time a trailer with valuable cargo enters or exits their boundaries.

Save time and money and provide additional peace of mind to your customers by using Asset Tracking to help verify that the products your business ships remain secure at all times. The stress surrounding holiday season logistics can hurt your company’s reputation and bottom line if left to spiral out of control; make sure the parcels in your delivery vehicles’ trailers are reaching their destinations securely and expediently with our digital tracking solutions.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

11.26
2019

The Benefits of a Company Newsletter

Keeping everyone in your organization on the same page is essential to success, and one tried and true method of doing so is through a recurring newsletter that’s sent internally to your employees.

As a dynamic piece of content, your newsletter should effectively blend both graphics and text to convey your messaging. And while not all of the benefits of a newsletter may be strictly numbers-based, there’s something to be said about how creating one can bring your company closer together and work to inform employees of happenings in your organization, particularly outside of what their typical day-to-day schedules would normally include. Here are three major pluses that composing a newsletter can provide to your business.

Enhanced focus

Coordinate with your company’s leadership team about what topics will be addressed for your newsletter and try to thread a singular message throughout the entire piece. This works to provide insight to your staff and helps them realize the most important major corporate-wide objective at hand, improving organizational clarity.

Initiatives communicated

Reiterate the current primary goals for your business when creating your newsletter. If there are any key projects affecting multiple departments, provide updates within the content on what’s been accomplished, as well as what’s on the horizon. Communicating initiatives and documenting their progressions gives your team everything it needs to seamlessly shift from one task to the next in a more efficient, productive manner.

Buy-in generated

Featured sections of your newsletter where different viewpoints or departmental highlights are given can greatly improve engagement across your entire workforce. If multiple individuals from various departments have a hand in sharing information for your newsletter, buy-in is generated and employees become even more empowered.

For any other methods of communication your company may require, Actsoft solutions can help. With features built into our all-in-one business management software that help you reach your mobile employees nearly instantly, you can coordinate operations with ease. An effective newsletter keeps your staff up to date on a weekly, monthly, or quarterly basis; for all other needs, our solutions allow you to efficiently communicate with them at a moment’s notice.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

11.22
2019

Using Actsoft Solutions to Sustain Your Business

Reliability is a big part of what we develop our applications for at Actsoft. We place a heavy emphasis on making our solutions ultra-dependable in order to help your business ingrain every feature of them into routine operations for consistent, sustained support that continues to elevate the power of your workforce.

Versatility is another philosophy we’ve made essential to the design process of our solutions. For our customers, having a single application to address many of the challenges associated with managing mobile employees, assets, and vehicles is critically important. Michael Courter, Actsoft’s vice president of product management, knows the value of consolidation and adaptability as two essential traits for our software, and he’s continuously learning about new ways in which they’re improving processes for our clients.

“One of my favorite things to do is to go out and visit with customers. It’s important to see how they are using the product and gain feedback on how we can make things even better,” said Courter. “As part of this, it’s always amazing to see how leveraging Actsoft solutions has made an impact on so many businesses. From using forms to capture information, leveraging GPS Tracking and Job Dispatching to save time and money, or using geofence alerts or other methods of communication throughout the software, companies have transformed how they do business.”

Courter believes in the power of what Actsoft solutions can do for organizations of any size. Through systems integration that provides adaptability to workforces, as well as a suite of features to streamline communication, our products bring dispersed staff closer together and reduce gaps in their teams’ productivity, efficiency, and transparency.

“Implementing technology that connects the office to the field not only saves our customers money,” Courter said. “It also continues to help them truly provide better service in order to gain and retain more of their own customer base.”

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

11.01
2019

Professional Services Spotlight: QuickBooks Integration

Last week, we introduced you to the world of our Professional Services team, a group of talented individuals who are responsible for spearheading the more labor-intensive integration projects that some of our customers don’t have the resources to execute for themselves.

While we continue to explore the various projects that our Professional Services team takes on, you’ll quickly see that their capabilities are quite extensive. Last time, we showed you how they were able to save one company a lot of time and money by creating a custom business intelligence dashboard. This week, we’re going to take a look at how they handled QuickBooks integration with another of our customers.

Order Integration with QuickBooks

The Challenge: This delivery service was using QuickBooks Online (QBO) as their invoicing tool to keep track of orders that needed to be delivered. Historically, they would print out the invoices for their drivers at the beginning of each workday, which drivers used to appropriately load their vehicles and then refer to at each delivery site.

Rather than continue to rely on this tedious process, the customer wanted to have invoice information automatically feed into Encore via the Dispatching tool. This would allow the back office to save time and resources by cutting back on so much printing. Plus, drivers wouldn’t have to haul piles of paperwork around every day.

The Solution: Our Professional Services team was able to create a workflow that synced the customer’s QuickBooks Online account with our Encore solution. So now, whenever the customer creates an invoice using QBO, the integration our team put together — using Microsoft Flow — automatically generates an order in Encore.

Taking it a step further, they also added a feature that would create a PDF of each QBO invoice. These invoices can be uploaded to a Dropbox account, with a sharable URL included on each order form, allowing drivers to easily view the full invoice, as the customer would receive it, right on their phones.

The solution that Professional Services came up with for this customer greatly sped up their processes and ultimately saved them both time and money. It’s just another example of the innovative thinking this team puts forward and demonstrates the potential return for your business if you were to take advantage of their expertise.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

10.28
2019

Why Telematics Is More Than a Buzzword

Now that we have all this information at our fingertips — from GPS positioning and driver behavior, to consumer trends and asset locations, what do we do with it? For the last few decades, we’ve gotten ever more sophisticated at collecting and tracking data, but the latest goal is developing systems to act on that information in a meaningful and valuable way.

This is precisely why the notion of telematics is not just a passing blip in the Twittersphere or in techy magazines. Telematics, which integrates information with telecommunications, is now ubiquitous in the M2M industry, including GPS technology and even satellite radio.

In the past, one of the major concerns for many companies was not only having all this information, but also multiple platforms from which to assimilate and act upon it. In short, it seemed less of an advantage and more of a headache, so there’s been a huge push for single-management platforms for multiple tasks, such as dispatching and route optimization — a single control panel to rule them all.

So companies, like Actsoft, are at the forefront of this industry by offering a wide range of telematics services to solve multiple problems through a single interface. By consolidating data from multiple touch points into a single stream, information has the potential to become richer, and patterns even more apparent. Once you have this piece of the puzzle in place, the fun begins: What do you do with all this information?

Because the impressive ROI of telematics-enabled services has been proven for years, more companies who depend on a wide variety of M2M operations – from asset locating devices to cloud-based wireless forms — want to know how they can add even more value to existing software. We offer an effective and full-scope suite of M2M, integrated mobile solutions that work in tandem with third-party clients, creating specialized, unique uses. This type of customization is becoming more popular in the telematics world as the data that’s meaningful to one company may not be to another. An example would be adapting an asset-protection device, meant to prevent theft of heavy machinery, by sending alerts to a marketing research situation where two items are being A/B tested. The researcher would know which item is picked up more, moved, and inspected. This stream of data could also be integrated with information from other telematics solutions such as wireless forms in understanding how many forms are filled out in relation to how often a product was moved and so on.

The data insights are limitless and as technology advances more rapidly, these solutions become surprisingly affordable — so much so that it becomes costly not to have them.

Whatever the trends are in today’s more complex world of systems and analysis, one thing is for certain: Having even a base level telematics-meets-big-data software solution will be the norm from which every competitive business will be operating. What you do with the information is another system altogether.

Call (888) 732-6638 or Receive a Live Webinar

10.25
2019

Professional Services Spotlight: Business Intelligence Dashboard

Here at Actsoft, we pride ourselves not only on our ability to provide companies with affordable, easy-to-implement solutions that help them reshape the way they do business every day, but also in being able to offer additional services that go one step further and help implement our software in ways that companies may never have realized was possible, nor would have had the ability to execute themselves.

For these types of projects, our Professional Services team is available to take on the intricate back-end work on your behalf, handling all the development work necessary to get you up and running as fast as possible with a more powerful, time- and money-saving system in place, to help make your company realize its true potential.

So what types of projects can our Professional Services team handle? Glad you asked. We’re going to start sharing a selection of use cases — all from real Actsoft customers — to give you a better understanding of just what our talented team can do.

Creating a Custom Business Intelligence Dashboard

The Challenge: This customer, who operates a refrigeration service business, needed an easy way for their technicians to quickly review customer history and know what tasks had previously been performed. Historically, their method was inefficient and required techs to call the office, relay equipment serial numbers, request that an on-the-spot report be pulled, and then have the service history relayed.

Making matters worse, there was no way for the office to pull reports based on serial numbers. They could only search by user and date range and since there was no way to know when the equipment was last serviced and by whom, they had to pull a much broader report and scour through significantly more results for the serial number in question in order to find the needed information.

To say the least, it was not efficient.

The Solution: Our Professional Services team was able to create an integration that automatically saved all of the company’s equipment history forms, which then fed into a business intelligence dashboard that displays all submissions. They built a search filter that allows users to search specifically for the serial number. From there, they could review the history specifically for that unit.

To make it even easier, our team generated a URL for the dashboard, meaning that technicians can easily access the database from the field (as long as they have mobile service) and search for the equipment history themselves … without having to call the office.

Just imagine all the time this company is now saving from this easy-to-use feature. That’s the kind of game-changing solution our Professional Services team excels at delivering to our customers. Think about what they could do for your business.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

09.10
2019

The Benefits of Encore Vault’s EVV Solution

We’ve already discussed the upcoming Electronic Visit Verification (EVV) mandates that mobile healthcare companies must eventually have an answer for, but aside from just simple compliance, what are some of the extra benefits that an EVV system can provide your workforce with?

From a perspective of running the most efficient mobile healthcare operation possible, taking advantage of an EVV solution’s feature set is nearly as essential as remaining in regulatory compliance. After all, if you’re paying for an EVV solution, it’s wise to use it for the most possible enhancements to your business, while it helps your team stay in line at the same time. Our EVV solution, offered through Encore Vault, is designed to provide your organization with a treasure trove of features and valuable benefits for upgraded operations, including:

Verification of delivered services

It’s within the acronym, and it’s perhaps the most important aspect of our EVV solution: Verification. An ability to document and save data about patient visits made by your mobile medical staff is crucial for success, and in addition to helping track service quality, it can offer your team greater protection, as well as a dynamic new way to submit information.

Redirecting mobile nurses with ease

For mobile healthcare teams that must make multiple trips to different clients daily, the ability to schedule and reroute staff members on the fly can make things infinitely easier. Encore Vault EVV helps your business save fuel, reach patients quicker during emergency situations, and see the near real-time GPS positions of its personnel during working hours.

Helping eliminate insurance fraud and reducing overbilling

Recorded histories of patient visitations with accompanying location markers can help enhance the quality of your healthcare company’s reputation amongst its clientele by fostering consistency. With our application’s ability to notate precise start and stop times for delivered services, you can also help eliminate falsified claims and boost the accuracy of submitted logs.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

09.06
2019

How to Best Manage Your ELD Woes

If you’re running a fleet business that involves long-haul driving, then you’re well familiar with the rules and regulations that came about with the federal mandate requiring electronic logging devices (ELD) to automate the tracking of hours of service (HoS) in order to prevent drivers from exceeding too many hours logged within any given day. While the Federal Motor Carrier Safety Administration (FMCSA) has indicated that the number of violations is steadily decreasing thanks to the new mandate, a couple of unexpected trends are beginning to pick up.

Increase in drivers speeding.
Because the length of time is what is mandated, but business owners tend to be more concerned with getting from point A to point B as quickly as possible, some drivers can feel pressured to increase their speed, taking them across the threshold into unsafe driving territory. This can be especially true if, say, they find themselves caught amid rush-hour traffic and subsequently feel the pressure to make up for lost time.

With our software, dispatchers can better help drivers plan out their trips to avoid traffic delays, alleviating them from some of that stress. But it’s also on management to be watchful of drivers’ speed. Our solution monitors driver speeds and alerts can be sent whenever a violation occurs. While driving a little over the speed limit may help your driver get to their destination faster, according to the American Trucking Associations, speed is the contributing factor to 18 percent of fatal crashes where a truck driver is found at fault. Lives can’t be replaced and the cost to replace equipment (plus the potential legal fees) far outweigh the cost of drivers showing up later than expected.

Searching for safe parking.
Long-haul drivers can’t just pull over anywhere they want. When it comes time to rest up, they need to find a safe spot where they can set up shop. This can push drivers to the limit as they try to find the ideal location while also attempting to maximize their hours, and could result in a violation of HoS since there is little room for flexibility. It’s important to plan out routes as efficiently as possible to make sure they are able to pull over in a location they’d feel safe camping out for an extended period of time.

While there are those who are proponents of loosening the rigidity of HoS for certain circumstances, the fact of the matter is that right now, there is no room for flexibility. So why not turn to our suite of tools, which includes an ELD solution, to help make sure you aren’t left paying hefty penalties? Together, with some strategic planning, we can maximize your drivers’ routes and keep your business from getting fined. Your bank account will thank you.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

09.05
2019

Why Data Encryption Matters

In today’s digital age, data is increasingly valuable. With that, however, comes an even greater necessity to protect it. Hefty fines can be leveled against organizations that fail to adhere to federal regulations on certain data types like Personal Health Information (PHI). Any kind of financial information that becomes compromised can also subject the firm in charge of it to massive data breach payouts.

The answer why is simple: Data is crucial to personal security. The potential damage that leaks or hacks can wreak on anything from privacy to financial health can be devastating to both the customer and the company storing it.

So, if your organization is in charge of keeping data heavily secure, what are some of its options? One of the most cost-effective but secure ones lies with our Encore Vault solution. Along with being backed by mandatory and thorough compliance training for our employees on a routine basis, our application is equipped with a slew of security levels to help you truly lock down client information, including:

  • TLS 1.2 data encryption
  • FIPS 140-2 compliance
  • 256-bit AES encryption
  • Advanced Data Security (ADS)
  • Microsoft Azure Web Application Firewall (WAF)
  • Support of HIPAA compliance for sensitive medical information

Encore Vault’s proficiencies aren’t strictly limited to efficient data collection and highly secure storage, however. The solution provides tools for you to coordinate all aspects of your mobile workforce on a platform that’s even more safeguarded. Powerful features like Job Dispatching, Intra-Company Messaging, and GPS Tracking still allow you to monitor points of interest regarding your workforce in the field and adjust workflows in near real-time. Encore Vault is designed to give companies in finance, healthcare, the public sector, and more all the functionality they’ve come to expect from a top-tier workforce management solution, but with the uncompromising levels of encryption they require.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

08.30
2019

Your Severe Weather Checklist

If you live in the south, as we do here at Actsoft, then you know hurricane season is here, and we’re currently faced with the first major storm of the season. Hurricane Dorian is wending its way through the Atlantic, currently along a trajectory that is expected to lead it right into the heart of Florida. The storm continues to increase in strength, with the potential to grow into a powerful Category 4 storm before reaching land. With such ferocity barreling its way here, there’s no time to waste in making preparations.

We’ve written before about the ways to prepare for a storm from a business standpoint. But you and your team also have loved ones to think about, particularly if your home is within a storm’s projected path. Whether it’s Hurricane Dorian or another future tempest, we wanted to share a few tips that can help you weather the storm as comfortably as possible.

  1. Stock up with at least seven days’ worth of supplies. This includes one gallon of water per person, per day, and non-perishable foods.
  2. If you have a grill, stock up on extra fuel — gas, propane, charcoal, etc. — in the event that you lose power.
  3. If you have a back-up generator, keep extra fuel readily available.
  4. Top off your car’s gas tank.
  5. Have an evacuation plan in place if necessary, including a reliable route to safety.
  6. Secure all critical documents — birth certificates, passports, life insurance papers, etc. — in a waterproof safe.
  7. Keep a stocked first-aid kit, and make sure you have a supply of any prescription medications.
  8. Have extra cash on hand in the event ATMs become inoperable.
  9. Other important supplies to keep handy: flashlights/lanterns, battery-powered radio, portable chargers for cell phones/essential devices, and batteries.

For even more tips to help you out during this, or any other, storm, check out the Red Cross’s website. Stay safe and dry this weekend!

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar