02.27
2019

6 Ways to Build a Successful Business

Contrary to popular belief, creating a successful business doesn’t happen overnight; it takes time and effort to build and then maintain success. In today’s business world, having time is a luxury that most people, including owners, don’t have. So how does a growing business thrive, survive, and become successful in a world where there’s so little time? Easy. Success is built over time. It may take a few years, or even a decade, to reach the pinnacle of successfulness, but it’s all worth it in the end. To succeed in business today, you need to be flexible, and have good planning and organizational skills. Many people start a business thinking that they’ll turn on their computers or open their doors and start making money, only to find it is much more difficult than they thought.

Here, six easy ways to help build the successful business that you’ve always wanted.

Understand your Brand
Know your brand more than your logo. By knowing your brand, you will know what you do and how you do it. You’ll even know what your customer interactions are like, and what type of information you should share on your social media channels. The concept of a brand extends far beyond just your company logo. It includes your business’s core values and every interaction you have with customers and suppliers. In effect, your brand creates and maintains your reputation and so reflects your customers’ experiences with your organization.

Stand Out
What makes you stand out from your competition? Standing out means that you have to find a different means to make your product more irresistible than your competitors. Once you figure out what sets your products apart from the competitors, weave your differentiators into your company’s marketing messages.

Marketing
Your marketing material should connect to the needs of your audience. You’ll want to develop and determine your niche, so that you can know who you are marketing to. It is critical that you know who your audience is so you can determine the best way to reach them. Some products and services are geared toward a wide audience, while others target a more specific market. You need to know as much about your audience as possible.

Have Great Products and Service
Word of mouth is often a great lead generator for getting more sales. Having top-notch products and services that people can talk about is a critical part of your brand. Refine your product, test it out, and then refine some more. Be sure to always put developing your product first, not the money.

Respond to Pain Points
Think about the struggles and challenges your customers face. Every successful business has products or services that respond to a customer’s biggest and most important needs. Our suite of solutions, for example, addresses the pain points of companies that manage mobile employees. We provide companies with the ability to send out recurring work orders, email notifications, manage timesheets, execute workflows, and much more. Since we know our customers, we’re able to build products that make it easy for them to manage their mobile employees. Make sure you know what problems your customers face most, so your products will be needed.

Communicating the Brand Values to Employees
Many companies fail to spread their brand’s way of thinking. The soul of the company may be totally clear to the founder, but that doesn’t mean it’s clear to the employees. Remember that your branding isn’t only for management, but everyone who is a part of the company should be able to understand and communicate the branding.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

12.11
2018

Happy Holidays and Merry Christmas From Actsoft

Perhaps one of the best things about working for Actsoft is the positive work environment that’s been established here. We take pride in helping to ensure that all of our employees get the most out of their jobs, and strive to create a family-oriented culture at our office that empowers everyone. With that being said, there’s no better time of year for us to build and grow as a team than around the holiday season.

Whether it’s due to the crisp winter air, the sparkling radiance of Christmas lights, or the fresh scents of pine wafting through the city streets, it’s safe to say that the holidays are one of our favorite times on the entire calendar. This past week was our organization’s sales week, company meeting, and Christmas party, three events that always hold great significance for our team. With our remote employees being flown in from all over the United States for these annual events, everyone at our organization is always given the chance to reconnect, celebrate accomplishments, and set goals for the future at them. After last week concluded, our company came back to the office this week with a stronger, more unified vision of how to better serve you.

As we move into 2019, we plan to continue improving our solutions and customer experiences in new ways, so that your company can benefit even more. Actsoft remains committed to helping your business find true efficiency, optimization, and all the tools it needs to stay an industry leader throughout the holidays and beyond. So here’s to the success of your company, as 2018 comes to an end and the new year begins to roll in.

Happy holidays and merry Christmas from us at Actsoft, and may your organization’s season be filled with success.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

11.06
2018

Actsoft’s Dream Achievers Program Helps Individuals Succeed

Employees at Actsoft are given the unique privilege to join Dream Achievers, a program that allows them to regularly consult professional life coach Jerry Campbell on any important goals they might have.

The topics of an individual’s goals can vary. In the past, some have included saving to take an international vacation, purchasing a home, learning a new skill, getting into a solid exercise routine, working toward a promotion, or even writing a novel. Whatever the objective is, Campbell is willing to offer up his wealth of experience in budgeting and planning to help our staff members’ dreams become reality.

“The purpose of the Dream Achievers program is really to offer more to Actsoft’s employees than just a job,” Campbell says. “It’s about enjoying their job, enjoying their life, pursuing the things that they want to do, and that they love to do, because that ripples out to their family, their friends, and the other employees.”

Having been with the company for three years, Campbell has chosen to slightly modify the program from its original version, which followed a strict workbook approach to dream planning and accomplishment. Now that it’s been rebranded as Dream Achievers, he’s morphed it into a less rigid format, one where members can now feel more empowered to discuss whatever they want or feel the need to talk about in order to keep moving toward their goals.

“It’s about intentionally pursuing something that you want to go after, and so that’s what the Dream Achievers program offers. It’s the chance to come in, talk about your dreams, and what’s exciting to you,” Campbell says. “Let’s lay out a plan, and let’s be intentional about getting there.”

In addition to helping employees get the most out of their working life, the Dream Achievers program has also helped foster a positive family culture at Actsoft. People holding similar goals and dreams may use it to network with others for support, something that Campbell hopes to see more of in the future.

“What do you hope for? Let’s go after it, and let’s help everyone else in the company do the same thing. As that happens, hope builds, and people get excited, and you can see all the dreams that are being accomplished.”

Dream Achievers is proof that Actsoft is more than just a leader in mobile resource management software. We’re a workplace where phenomenal opportunities are readily available for individuals to take advantage of, helping them grow both professionally and personally.

“[The program is] about helping the person become fulfilled and happy in their job, and then the people around them doing the same thing,” Campbell says. “This is a place of hope, not just work.”

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

09.27
2018

Actsoft Joins the Ranks of the TBBJ 200

Exciting news around the Actsoft offices came out this week! Each year the Tampa Bay Business Journal categorically ranks the top 200 privately owned local businesses in a feature called the TBBJ 200, breaking each down by industry and ranking them based on the total revenue generated.

We’re thrilled to say that this year we joined the prestigious group of companies that includes such household names as Publix Super Markets Inc., Beall’s Inc., and Coca-Cola Beverages Florida LLC. Making our debut on the list at the 146th spot, we’re proud to say that a 26-percent year-over-year growth in revenue is what helped us join this impressive group of businesses.

When we launched Actsoft back in 1996 as a simple courier software, we had no way of knowing that we would grow into the international, multifaceted mobile management software company we are today. Over the years, our modest-sized team has grown into a group of more than 150 talented individuals, many based here in the Tampa Bay Area, but with others scattered across the country and even abroad.

We’re proud of all that we’ve been able to accomplish over the years, and know that, especially thanks to you, our valued customers, we can continue doing great things, expanding our reach and increasing the services we know will allow you to streamline your business practices for years to come.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

09.13
2018

5 Minutes With … Actsoft Professional Services

Here at Actsoft, we decided to give you a little bit of a peek behind the curtain, so to speak … to have a chance to get to know some of our staff just a little bit. Over the years, we’ve had ample opportunity to get to know each of our customers, but the reverse can’t always be said. And we want to change that.

So we decided, one by one, we’d drop by each of our departments and sit down with one team member from each to get to know a little bit more about them and their role with Actsoft. This week, we’re speaking with Linda Brandt, who works with our Professional Services department. Linda is one of the team members responsible for helping our customers out with special projects, while also providing professional support for our own staff as needed.

What is your position with Actsoft?
Professional Services Support Specialist

How long have you worked with the company?
11 Years

Have you always held your current title?
I started as a product consultant (now known as a customer advisor). I moved on to Tech Support as a tier 1 support specialist. The next position I held was tier 2 support specialist. During this period, I started working on integrations and custom reports, but the Professional Services department did not exist yet.

Tell us a little about yourself.
Despite the silly rumors that I am French Canadian, I am actually a native Floridian with deep roots in Tampa. My mom was Spanish and Cuban. She grew up in Ybor City [Tampa]. Her family included cigar rollers, musicians, clothing designers, and restaurant owners. My dad’s family was Austrian and English. They were carpenters, masons, farmers, and artists. I grew up on a small home farm. I have milked a cow and hoed many a garden row. I love nature (especially the beach), reading, cooking, baking, dancing, and I am obsessed with music of all genres. Before working for Actsoft, I had many different types of jobs that ran the gamut from food service to teaching. Most of all, I am endlessly curious and have a bona fide thirst for knowledge.

What does a typical day look like for you?
My day starts with coffee. While drinking coffee, I read and respond to my emails. I split my work schedule between technical support for customers who have Professional Services projects, support for Customer Experience advisors that are upgrading or migrating customers with Professional Services projects, and acting as the subject matter expert on pre-sales calls for sales members. Those activities are scheduled, but in between, I field questions and provide on-demand support to those departments, and direct requests from customers.

Describe a positive experience you’ve had with Professional Services.
I do not have a specific example, but I do have a scenario that has played out many times.  It is very rewarding to be on a pre-sales call that leads to the potential client coming on board as a customer. It is satisfying to witness their journey through our process that ends with a Professional Services project as a solution. A solution that makes their business model more efficient and productive. One that I had a hand in constructing. A process that builds positive working relationships with both customers and co-workers.

What types of challenges do you face and what steps do you take to overcome them?
As a tech support specialist, I deal with challenges. The first thing I do is gather all the details of the issue and what was done previously to resolve it. Usually, I have a good idea of what is going on before I connect to the customer’s server, but seeing is believing. I rely heavily on experience, so sometimes it is just the process of elimination and testing the results. I love a good challenge!

In what ways have you grown since starting with Actsoft?
My critical thinking skills have definitely improved. I can see the big picture and analyze the connections in a way I did not before. I started in the Customer Experience department before going to Tech Support. This was a big advantage because if you do not know the user interface you can overthink a situation. Sometimes it is just a configuration issue, not a technical issue. In addition, I have learned practical applications of SQL querying and programming skills I learned in college.

What advice would you give prospects looking to begin a career with Actsoft’s Professional Services team?
Product knowledge is key no matter what department you are going to work in. Be flexible. Be willing to adapt. The only constant at Actsoft is change. This works for me because I love learning something new and hate being bored. Working in the Professional Services department combines a lot of different knowledge and skills. You need to be both creative and analytical. The ability to think outside the box is a necessary skill. You will act as a project manager, a salesperson, a data analyst, and a solution designer. The consultant has to take the Actsoft product and apply it to the customer’s business model to solve their efficiency and productivity issues with a deliverable product. Most of all, do not be afraid to ask questions. Rely on your team members’ experience. No one person can know it all. In addition, this is a great place to work. A bad day at Actsoft is still better than a good day somewhere else. This is a company with a heart and we are a family. Welcome.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

09.06
2018

5 Minutes With … Actsoft Sales

We recently launched a new series on our blog called “5 Minutes With …” Through this series, we want to give you a look at the inner workings at Actsoft. Since we’ve grown to learn so much about you and your businesses over the years, we want to give you a chance to learn a little more about us.

This week, we decided to sit down with a member of our team that is pivotal in making that first connection with you, our valued customers. Trae Robinson is a member of our sales team. As a sales executive, it’s his job to reach out to connect with customers and provide details about how our mobile solutions can help them.

What is your position with Actsoft?
Sales Accounting Executive

How long have you worked with the company?
Nine months.

Tell us a little about yourself.
I was born in Louisiana, graduated from USF (University of South Florida), and am a motorcycle enthusiast, Florida beach bum, and certified scuba diver. My favorite food is crab legs; favorite drink is bourbon. Something on my bucket list: camel racing in Dubai.

What does a typical day look like for you?
I contact cellphone carrier sales reps, run team meetings and customer presentations, answer pricing questions, send out email campaigns, and follow up with existing customers.

Describe a positive experience you’ve had on the sales floor.
There was a [new] customer who had a very tight implementation deadline because they were about to go on vacation for months. I was doubtful [at first] that we could meet the customer’s demands, [and was pleasantly] surprised at how quickly each department was able to step up and expedite the opportunity. The synergy from order processing, to accounting, to fulfillment, to [customer experience] was amazing. Actsoft is a well-oiled machine.

What types of challenges do you face and how do you overcome them?
Understanding the internal processing for creating accounts and orders. I research our documents and speak with resources [within Actsoft]. I also work with accounting, order processing, and revenue assurance to help better understand our processes.

In what ways have you grown since starting with Actsoft?
Working here has been incredible. I have been challenged to be more organized and to leverage technology to be more efficient. The Dream Achievers and Toastmasters programs have also been very instrumental in my development so far.

What advice would you give prospects looking to begin a career with Actsoft’s sales department?
Working in sales can be equal parts exhilarating, rewarding, and stressful. I believe anyone can be taught how to be a great salesperson, but it will take some effort. The skills you can learn in sales, like negotiation, persistence, building rapport, closing, and becoming an effective communicator — to name a few — can [also] be useful in your personal life. Understanding the sales process and how to build customer relationships is incredibly important, regardless of the career or industry you choose. The more intimidating or scary a position in sales may sound, the more you need to take one.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

08.24
2018

5 Minutes With … Actsoft Customer Experience

In our years of providing companies around the globe with digital solutions to help streamline processes, diminish inefficiencies, reduce waste, and save money, we’ve had the opportunity to get to know all sorts of customers. As great as it’s been getting to know everyone, we started to wonder: How much do our customers really know about us?

So we decided it was time to let you get to know us a little better. As part of our new series, “5 Minutes With …” we’ll be talking with members of the team from different departments around the company. In doing so, we hope to give you a little bit of insight into what it’s like behind the scenes at Actsoft … a glimpse behind the curtain, so to speak.

This week, we’ll be talking with Tyrell Seabrook. As a member of our Customer Experience team, Tyrell is one of the guys responsible for helping onboard new customers, getting them started with our software; helping them troubleshoot any questions they have along the way; and periodically phoning customers to make sure everything is okay.

What is your position with Actsoft?
Customer Advisor.

How long have you worked with the company?
Ten months.

Tell us a little about yourself.
I was born in Brooklyn, NY, and when I was about 8 years old I moved to the Bronx, NY. Growing up we traveled a lot so I have explored most of the Caribbean Islands, 25-plus states, and I lived in Europe during my senior year of college. I am also an Eagle Scout (not a card-carrying member) and hold a yellow belt in Tae Kwon Do. I have been working, since I was about 14, at various places: yogurt shop, aquarium, summer camp, gas station, and the cable company. Two fun facts: I still have a baby tooth and I am ambidextrous … found that out in college.

What does a typical day look like for you?
A typical day for me is as follows: I brew and drink the strongest pot of coffee. [Then I] check my emails and calendar to see if we have launched any updates or if any customers need assistance. I write out my list of calls for the day and place any accounts that need help at the top. I begin by calling my customers by time zone, and then respond to emails that may have come in while I was on the phone. After my calls and emails are good, I do a little victory dance to celebrate that I love my job.

Describe a positive experience you’ve had on the CX floor. 
Every day is a positive experience because I work with one of the best teams in the building. My CX family is loud, crazy, and funny. In my short time here, I can honestly say that I have a family with such a diverse background, with big hearts.

What types of challenges do you face and how do you overcome them?
I would say time is one of my biggest challenges. Some days you come in and have a bunch of customers who would like some additional training. However, you may already have a set schedule for the day and may need to rearrange it to accommodate. Usually, I make a list of all my appointments and see if I have some open spots. After doing that, I call my customer and double check to see if they would still like to proceed [with training]. (Because anything can happen in a day.) Following any updates, I proceed to use time management to reach my goals and make sure people know that we really care about their business.

In what ways have you grown since starting with Actsoft?
When I first started here, I was so unconfident with my work. I was constantly nervous that I wasn’t going to learn the product or [that I would] mess up an account. Now, being with the company for almost a year, my confidence is through the roof. I really just want to thank my leadership for believing in me and letting me be my best self.

What advice would you give prospects looking to begin a career with Actsoft’s CX department?
It’s just like learning how to ride a bike: Training may be a little scary because you are just learning to balance the product knowledge and learning our ways, but with practice you’ll be up and riding in no time. We are such a family in this department, it’s so amazing. I [sometimes] ask myself, “What was I doing before Actsoft?” And I draw a blank because all I see are the good times here. So please, if you would love to join our “family,” come on in! The water is fine!

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar