11.15
2019

Tips for Driving Safer This Winter

As the year moves forward and winter approaches and the mercury continues to drop, driving conditions can start to become more precarious than usual, particularly when snow falls or when freezing temperatures create icy conditions after even the lightest of rainfalls. Last year, we shared some great tips that you and your drivers should keep top of mind when getting behind the wheel in these frigid months. But, as with anything, there is always more that you can do to improve, so we want to share some additional tips to help keep everyone safer while on the road this winter.

Drive slower.
This may seem obvious, but anyone that has experience driving knows that not everyone drives cautiously during inclement weather or road conditions. So it’s important to be extra careful while they’re driving, both to keep your own vehicle in control and to be better positioned to react to other reckless drivers.

Be mindful of tire spray.
When driving on a particularly precipitous day, take a look at the amount of water spraying off the tires of other vehicles’ on the road. When there’s a lot of water coming off, you know you’re dealing with a wet road, obviously. But, if the spray begins to lessen — and it’s clear the road hasn’t dried completely — you’re facing freezing conditions, so be extra cautious.

Turn into a skid.
If your vehicle starts to skid, your initial reaction may be to turn the wheel in the opposite direction in order to compensate. But in reality, you’re better off turning into the skid, as it lets you maintain more control of your vehicle.

Prepare a winter driving kit.
What exactly is a winter driving kit? In the event of a breakdown that leaves you stranded, you want to make sure to have the proper tools that can either facilitate a fix on your own, or that can keep you safe while waiting for help to arrive. Your kit should include items such as extra clothing (gloves, rain gear, additional layers), a blanket, a flashlight with batteries, non-perishable food, water bottles, a bag of sand and/or salt, a shovel, an ice scraper, tire chains, and a cell phone charger. Basically, anything that you might need to weather a storm in a broken-down vehicle, or to help get you out of a sticky situation.

Don’t be afraid to pull over.
Yes, you might be on a tight schedule, but under no circumstances should you risk your safety, or the safety of those around you, by continuing to drive in treacherous conditions. If you find yourself caught in the onslaught of a storm, pull over until driving conditions improve. You’re better off arriving late than not arriving at all.

In the event of an emergency …
If you find yourself broken down on the side of the road, particularly during a storm, try your best to remain calm. Minimize the amount of time you spend outside of the vehicle, particularly if rectifying the situation is beyond your control. It’s safer for you to stay inside your vehicle, with the hazard lights turned on, until help arrives.

Some of these tips may seem obvious to more experienced drivers, but no matter how long you’ve been behind the wheel, they merit repeating at the approach of every winter season. When it comes to driver safety, you can never be too careful.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

11.08
2019

Radio Waves and Data Security

If, like me, you have a propensity for following tech blogs, you may have heard about a recent snafu that occurred across the pond. The incident I’m referring to involves an amateur radio enthusiast who set up an automatic feed that picked up stray radio waves and converted these transmissions into text. This text was then displayed on a computer screen and its content was broadcast via webcam onto a live feed that was open to anyone who stumbled across it.

The biggest issue here: This setup was picking up messages from the pagers — yes, those seemingly archaic devices we all wanted back in the 90s still do exist — used by medical professionals and, as such, the information that was being recorded and transmitted included sensitive patient information from emergency ambulatory calls. Names, addresses, and injuries were being put on display for anyone to see.

Upon discovering this, the radio enthusiast’s internet provider was contacted and the user — who said he was unaware of the type of information that was actually being recorded and shared — ended the webcam feed. But who knows just how many patients had their personal information splashed across the page of an otherwise innocuous, automated web feed? And it begs another question: How many more patients will have their personal information broadcast over an unsecured network? The UK’s National Health Service said that medical facilities have until 2022 to convert from pagers to a more secure system. That’s a long time to wait for patient confidentiality!

Stateside, however, healthcare providers are governed by regulations set forth by the Health Insurance Portability and Accountability Act (HIPAA) of 1996. With HIPAA, patient confidentiality takes center stage. There are serious repercussions here if it’s discovered that a patient’s private information is leaked, including hefty monetary penalties.

Data security — particularly within the healthcare industry — is a big part of why we developed the Vault version of our Encore solution. With Encore Vault, you get a solution with end-to-end data encryption that guarantees all information recorded is fully secure while at rest and when being transmitted to the home office. We even enlisted a neutral third-party company to verify that our software meets the standards of HIPAA compliance.

Whether you’re an at-home care provider and simply need a secure digital form that allows you to satisfy the requirements of Electronic Visit Verification (EVV) as mandated by the 21st Century Cures Act, or you need the benefits that come with the more robust, complete version of our software — which includes Job Dispatching, Timekeeping, near real-time GPS Tracking, and much more — we can help bring greater efficiency to your company while keeping all of your important information leak-free.

Don’t let your healthcare company become a front-page headline for all the wrong reasons. Give us a call and let’s chat about the ways Encore Vault can boost your efficiency and keep your private information secure.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

11.01
2019

Professional Services Spotlight: QuickBooks Integration

Last week, we introduced you to the world of our Professional Services team, a group of talented individuals who are responsible for spearheading the more labor-intensive integration projects that some of our customers don’t have the resources to execute for themselves.

While we continue to explore the various projects that our Professional Services team takes on, you’ll quickly see that their capabilities are quite extensive. Last time, we showed you how they were able to save one company a lot of time and money by creating a custom business intelligence dashboard. This week, we’re going to take a look at how they handled QuickBooks integration with another of our customers.

Order Integration with QuickBooks

The Challenge: This delivery service was using QuickBooks Online (QBO) as their invoicing tool to keep track of orders that needed to be delivered. Historically, they would print out the invoices for their drivers at the beginning of each workday, which drivers used to appropriately load their vehicles and then refer to at each delivery site.

Rather than continue to rely on this tedious process, the customer wanted to have invoice information automatically feed into Encore via the Dispatching tool. This would allow the back office to save time and resources by cutting back on so much printing. Plus, drivers wouldn’t have to haul piles of paperwork around every day.

The Solution: Our Professional Services team was able to create a workflow that synced the customer’s QuickBooks Online account with our Encore solution. So now, whenever the customer creates an invoice using QBO, the integration our team put together — using Microsoft Flow — automatically generates an order in Encore.

Taking it a step further, they also added a feature that would create a PDF of each QBO invoice. These invoices can be uploaded to a Dropbox account, with a sharable URL included on each order form, allowing drivers to easily view the full invoice, as the customer would receive it, right on their phones.

The solution that Professional Services came up with for this customer greatly sped up their processes and ultimately saved them both time and money. It’s just another example of the innovative thinking this team puts forward and demonstrates the potential return for your business if you were to take advantage of their expertise.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

10.25
2019

Professional Services Spotlight: Business Intelligence Dashboard

Here at Actsoft, we pride ourselves not only on our ability to provide companies with affordable, easy-to-implement solutions that help them reshape the way they do business every day, but also in being able to offer additional services that go one step further and help implement our software in ways that companies may never have realized was possible, nor would have had the ability to execute themselves.

For these types of projects, our Professional Services team is available to take on the intricate back-end work on your behalf, handling all the development work necessary to get you up and running as fast as possible with a more powerful, time- and money-saving system in place, to help make your company realize its true potential.

So what types of projects can our Professional Services team handle? Glad you asked. We’re going to start sharing a selection of use cases — all from real Actsoft customers — to give you a better understanding of just what our talented team can do.

Creating a Custom Business Intelligence Dashboard

The Challenge: This customer, who operates a refrigeration service business, needed an easy way for their technicians to quickly review customer history and know what tasks had previously been performed. Historically, their method was inefficient and required techs to call the office, relay equipment serial numbers, request that an on-the-spot report be pulled, and then have the service history relayed.

Making matters worse, there was no way for the office to pull reports based on serial numbers. They could only search by user and date range and since there was no way to know when the equipment was last serviced and by whom, they had to pull a much broader report and scour through significantly more results for the serial number in question in order to find the needed information.

To say the least, it was not efficient.

The Solution: Our Professional Services team was able to create an integration that automatically saved all of the company’s equipment history forms, which then fed into a business intelligence dashboard that displays all submissions. They built a search filter that allows users to search specifically for the serial number. From there, they could review the history specifically for that unit.

To make it even easier, our team generated a URL for the dashboard, meaning that technicians can easily access the database from the field (as long as they have mobile service) and search for the equipment history themselves … without having to call the office.

Just imagine all the time this company is now saving from this easy-to-use feature. That’s the kind of game-changing solution our Professional Services team excels at delivering to our customers. Think about what they could do for your business.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

10.01
2019

Celebrating CX Day 2019 at Actsoft

Today, companies around the globe are taking part in an annual celebration of all things customer experience–related. CX Day takes place each October and was created as a way for employees to take a moment and show their appreciation for the customers that are such a huge part of their daily lives and their company’s success.

This morning, we kicked off our own CX Day celebration and will continue to host mini-events throughout the day which are intended to be both fun and a reminder to the importance it is to always deliver excellent service to our customers.

We started off with a heartfelt thank you and virtual toast to our customers, delivered through each of our social platforms. (You’ll also see it at the top of this post.) You, our customers, are why we’re here and we want to make sure you know just how much we appreciate you.

Staff activities include:

Educational Workshop
Team members are encouraged to break up into groups and create various customer personas. Using these personas as training tools is an effective way for us to learn how to best serve the many personalities we interact with on a daily basis.

Meme Contest
Taking our love of memes — who doesn’t love these? — representatives craft fun plays on some of the popular templates we’re all familiar with. They have to represent or reinforce quality customer relationships. Afterward, everyone votes on their top three favorites.

Closing Celebration
This is when we get to review the lessons learned from the day’s activities. What did our team take away from the persona exercise? What did the meme generation remind us about our responsibilities as customer experience representatives? We top it off with a toast to our team after handing out awards.

We were excited to see so many other companies taking part in their own activities to show customers how much we truly appreciate them. Thank you for being a part of our celebration and our everyday lives.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

07.09
2019

Our Purpose at Actsoft

At Actsoft, our purpose is to do more than just create and support innovative business software. Our solutions are designed to help deliver the most possible return on investment to your company, giving it new ways to learn more about its field operations. By bringing your workforce’s various aspects closer together, Actsoft applications help connect, enhance, and organize how you can coordinate your mobile employees.

In addition to improving workforce management, our solutions collect and report useful data about how your employees are performing their jobs away from the office. With detailed reports that can be scheduled or produced at will, administrators can see intuitive graphs about driving behaviors and time spent at job sites to fine-tune their business practices.

“Actsoft’s purpose is to help businesses run more efficiently, productively, and profitably by leveraging our software solutions,” said Kevin Thigpen, Actsoft’s chief operating officer. “We empower customers by providing them with information on a near real-time basis, allowing them to proactively make business decisions that are more informed.”

The capability to run reports on the fly is one of the most powerful features that our products offer. Managers within a company can receive near real-time analytics about how things are going in the field, enabling them to craft better strategies during time-crucial situations. This feature ultimately adds an extra element of versatility to a workforce, providing additional ways to save in the process.

All of our solutions’ intuitive features work together to increase potential for organizations of any size. This defines our vision for our customers: to help them grow their businesses through greater savings, better communication, and stronger insight.

“We hope to build solutions that help customers evolve their business using the latest and greatest technology,” said Thigpen. “Our software delivers value through the vital information it collects and provides to our customers daily.”

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

03.27
2019

Actsoft and HIPAA Compliance

Actsoft is pleased to announce its compliance with the Health Insurance Portability and Accountability Act (HIPAA). We’ve realized the need that organizations in the healthcare industry have to keep sensitive health information secure; in turn, our company has taken steps to ensure that we are able to provide a solution that’s tailored to their necessities.

By enhancing our security levels even more and having our dedicated team of employees undergo extensive training on HIPAA requirements, organizations can rest assured that we’re able to effectively help them keep the Personal Health Information (PHI) of their patients safe. While our solutions have always been able to help businesses of nearly any industry increase their efficiency and productivity, we will soon be able to assist healthcare companies in particular better than ever with Electronic Visit Verification (EVV) and encrypted PHI storage.

The milestone of becoming HIPAA-compliant is a huge step into the future for our organization and is just one of the many goals we’ve accomplished during the process of fulfilling our team’s vision for 2019. Stay tuned for specific launch dates regarding our line of HIPAA-compliant solutions for businesses in the healthcare industry.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

02.27
2019

6 Ways to Build a Successful Business

Contrary to popular belief, creating a successful business doesn’t happen overnight; it takes time and effort to build and then maintain success. In today’s business world, having time is a luxury that most people, including owners, don’t have. So how does a growing business thrive, survive, and become successful in a world where there’s so little time? Easy. Success is built over time. It may take a few years, or even a decade, to reach the pinnacle of successfulness, but it’s all worth it in the end. To succeed in business today, you need to be flexible, and have good planning and organizational skills. Many people start a business thinking that they’ll turn on their computers or open their doors and start making money, only to find it is much more difficult than they thought.

Here, six easy ways to help build the successful business that you’ve always wanted.

Understand your Brand
Know your brand more than your logo. By knowing your brand, you will know what you do and how you do it. You’ll even know what your customer interactions are like, and what type of information you should share on your social media channels. The concept of a brand extends far beyond just your company logo. It includes your business’s core values and every interaction you have with customers and suppliers. In effect, your brand creates and maintains your reputation and so reflects your customers’ experiences with your organization.

Stand Out
What makes you stand out from your competition? Standing out means that you have to find a different means to make your product more irresistible than your competitors. Once you figure out what sets your products apart from the competitors, weave your differentiators into your company’s marketing messages.

Marketing
Your marketing material should connect to the needs of your audience. You’ll want to develop and determine your niche, so that you can know who you are marketing to. It is critical that you know who your audience is so you can determine the best way to reach them. Some products and services are geared toward a wide audience, while others target a more specific market. You need to know as much about your audience as possible.

Have Great Products and Service
Word of mouth is often a great lead generator for getting more sales. Having top-notch products and services that people can talk about is a critical part of your brand. Refine your product, test it out, and then refine some more. Be sure to always put developing your product first, not the money.

Respond to Pain Points
Think about the struggles and challenges your customers face. Every successful business has products or services that respond to a customer’s biggest and most important needs. Our suite of solutions, for example, addresses the pain points of companies that manage mobile employees. We provide companies with the ability to send out recurring work orders, email notifications, manage timesheets, execute workflows, and much more. Since we know our customers, we’re able to build products that make it easy for them to manage their mobile employees. Make sure you know what problems your customers face most, so your products will be needed.

Communicating the Brand Values to Employees
Many companies fail to spread their brand’s way of thinking. The soul of the company may be totally clear to the founder, but that doesn’t mean it’s clear to the employees. Remember that your branding isn’t only for management, but everyone who is a part of the company should be able to understand and communicate the branding.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

12.11
2018

Happy Holidays and Merry Christmas From Actsoft

Perhaps one of the best things about working for Actsoft is the positive work environment that’s been established here. We take pride in helping to ensure that all of our employees get the most out of their jobs, and strive to create a family-oriented culture at our office that empowers everyone. With that being said, there’s no better time of year for us to build and grow as a team than around the holiday season.

Whether it’s due to the crisp winter air, the sparkling radiance of Christmas lights, or the fresh scents of pine wafting through the city streets, it’s safe to say that the holidays are one of our favorite times on the entire calendar. This past week was our organization’s sales week, company meeting, and Christmas party, three events that always hold great significance for our team. With our remote employees being flown in from all over the United States for these annual events, everyone at our organization is always given the chance to reconnect, celebrate accomplishments, and set goals for the future at them. After last week concluded, our company came back to the office this week with a stronger, more unified vision of how to better serve you.

As we move into 2019, we plan to continue improving our solutions and customer experiences in new ways, so that your company can benefit even more. Actsoft remains committed to helping your business find true efficiency, optimization, and all the tools it needs to stay an industry leader throughout the holidays and beyond. So here’s to the success of your company, as 2018 comes to an end and the new year begins to roll in.

Happy holidays and merry Christmas from us at Actsoft, and may your organization’s season be filled with success.

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar

 

11.06
2018

Actsoft’s Dream Achievers Program Helps Individuals Succeed

Employees at Actsoft are given the unique privilege to join Dream Achievers, a program that allows them to regularly consult professional life coach Jerry Campbell on any important goals they might have.

The topics of an individual’s goals can vary. In the past, some have included saving to take an international vacation, purchasing a home, learning a new skill, getting into a solid exercise routine, working toward a promotion, or even writing a novel. Whatever the objective is, Campbell is willing to offer up his wealth of experience in budgeting and planning to help our staff members’ dreams become reality.

“The purpose of the Dream Achievers program is really to offer more to Actsoft’s employees than just a job,” Campbell says. “It’s about enjoying their job, enjoying their life, pursuing the things that they want to do, and that they love to do, because that ripples out to their family, their friends, and the other employees.”

Having been with the company for three years, Campbell has chosen to slightly modify the program from its original version, which followed a strict workbook approach to dream planning and accomplishment. Now that it’s been rebranded as Dream Achievers, he’s morphed it into a less rigid format, one where members can now feel more empowered to discuss whatever they want or feel the need to talk about in order to keep moving toward their goals.

“It’s about intentionally pursuing something that you want to go after, and so that’s what the Dream Achievers program offers. It’s the chance to come in, talk about your dreams, and what’s exciting to you,” Campbell says. “Let’s lay out a plan, and let’s be intentional about getting there.”

In addition to helping employees get the most out of their working life, the Dream Achievers program has also helped foster a positive family culture at Actsoft. People holding similar goals and dreams may use it to network with others for support, something that Campbell hopes to see more of in the future.

“What do you hope for? Let’s go after it, and let’s help everyone else in the company do the same thing. As that happens, hope builds, and people get excited, and you can see all the dreams that are being accomplished.”

Dream Achievers is proof that Actsoft is more than just a leader in mobile resource management software. We’re a workplace where phenomenal opportunities are readily available for individuals to take advantage of, helping them grow both professionally and personally.

“[The program is] about helping the person become fulfilled and happy in their job, and then the people around them doing the same thing,” Campbell says. “This is a place of hope, not just work.”

Have any questions on how Actsoft can help you?

Call (888) 732-6638 or Receive a Live Webinar